Starbucks

4515 E Thomas Rd, Phoenix
(602) 952-1797

Recent Reviews

Jennifer Smith

This is the worst starbucks. They will close there doors anytime when ever they feel necessary and don't post it anywhere so when you order online you have to go through the drive thru which I always think takes way longer. They have closed early randomly without warning at least times since I've been going here. They don't give you the option of getting your money back so you either have to take more time away from work if you can or lose the money. Worst place ever.

Atmosphere: 1

Food: 3

Service: 1

christian alaniz

These guys are always the slowest starbucks in the area

Atmosphere: 4

Food: 4

Service: 1

Megan “Megs”

I ordered a caramel apple spice But when I got it, It wasn't a caramel apple spice..it did have apple in it, but it's not what I ordered. So I took it back up there and let her know and the manager jumped in And told her to make the same drink but hot.I tried telling them that it had apple cider in it But she said "Don't worry he's gonna remake your drink for you". I gave up and said okay and just let him make the drink. He seemed so confident cause he was so adamant about how to make it, so surely it'll be right this time... right? Wrong. When I got it back, it didn't taste anything like caramel apple spice.. again. The only thing it had in it that resembled my drink, was the whipped cream and whatever apple was in it..Lol..I didn't wanna go back up and complain, so I just threw it away and left. ?

Atmosphere: 3

Food: 1

Service: 1

Chineta Ellison

Got my favorite Carmel ribbon drink!

Atmosphere: 5

Service: 5

Ashley Neal

I tried this location twice. My drink was missing something that I request to be added or the drink was too sweet. I was disappointed in wasting my money because I had to throw away the drink I ordered.

Atmosphere: 2

Food: 1

Service: 1

Anthony Primous

The Manager was very kind after having to do a remake for 2 drinks! He made them to perfection! I highly recommend this Starbucks to all!!!

Atmosphere: 5

Food: 5

Service: 5

Rokeit Monroe

The cashier at the register I Arlene was very very rude. I walked in and no one spoke or talk to me while I stood there for three minutes and then I got what do you want today so unprofessional if you don’t like your job, get a new one.

Atmosphere: 1

Food: 5

Service: 1

Leticia Velazquez

What's up with asking for a tip in the drive thru? Tips are for those who do more than cashier work.

Atmosphere: 3

Food: 4

Service: 2

Christen Tomko

I was very disappointed with the service I received today. I didn't know a paying customer that is purchasing 20 gift cards was such a hassle. I was told by Champagne that I could not select certain gc I wanted due to them not having barcodes because they had a line and I was inconveniencing them due to one of the girls leaving and the other girl having to take lunch. I don't see how this was my problem and a paying customer that was spending $200 dollars couldn't get the gift cards I wanted and making me feel bad and a HUGE inconvenience for them.

Atmosphere: 1

Service: 1

Nadia Aguirre

Girl behind the counter was rude. No cold brew as they were cleaning the machine in the middle of the day. So I left.

Russ Cummings

It’s coffee. They are starting to get a lot of competition in this area, and need to either start providing better service, a better product, or better pricing than the competition if they want to continue leading in this market.

Ruby Perez

I been going here for the longest but recently my drinks haven’t been tasting right , not sure if they change staff or what’s going on at this location but the drinks are not good, they are super watery

Sebastian Meza

Horrible experience!! Do not go to this Starbucks!!

Diana Pena

Buisness hours say they closed at 8pm on the website. I came buy at 7pm the cashier was moping and said they are closed. Please updated your buisness hours. Its so inconvenient having to park and walk in and to be told its closed.

Andrew Lawver

After waiting 10 minutes with zero Starbucks employees present 2 worker come back from wherever they were, no apology for not being at the counter, several customers left because there was zero service, “Dusty” and “Alexis” were very rude and didn’t acknowledge us. Starbucks is losing money and business at this store with attitude employees that don’t care.

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