The customer service here is absolute trash. One thing I specifically noticed is how they treat homeless people when they come in for a free water, or try to order a coffee, it’s like they are 3rd class citizens. I’m not a frequent Starbucks patron by no means, but we are definitely not going to this one again. Do better Starbucks…
Atmosphere: 2
Food: 3
Service: 1
Rodney
Clean and bright shop, much seating and AC inside. Outside clean too. Courteous staff and lots of snacks. I forgot how dry scones are but glad I had a tasty and refreshing iced americana. Sadly, now I know the blueberry scones are not vegan...is the buttermilk truly necessary? Easy access off 7th St 😁
Atmosphere: 5
Food: 4
Service: 5
Brandon
9 times out of 10 there will be 1 person making the drinks and 2 others just standing around while 10 people are standing there waiting. Help make drinks!
Atmosphere: 3
Food: 3
Service: 1
Emily Notz
Absolutely the worst customer service I have ever seen, and I witnessed some firsthand from my experience in retail. Every time I come to pick up an order, it takes a minimum of 20 minutes to get a barista’s attention—and there’s typically at least 3-5 of them there. Don’t understand it. Hopefully they hire more professional and personable staff at this location someday.
Service: 1
Nereida Rivera
Went out of my way to this location because the app and Google said they were open but when I arrived they had a sign on the door stating "sorry we don't open till 4:30, sorry". I got their at 4:15am on 6/26.
Mike Van Andre
Worst service ever. 0800 Saturday a.m. Nobody is in the lobby, 5 people behind the counter. Ordered a strawberry frap and cup of water. 10 minutes in, asked for the water, and if there was any hope of getting my frap before I die of old age. 15 minutes in, there is my frap. 5 minutes later, there is my frap, again. They made 2. The extra is prolly still sitting there in the pick up area.
Atmosphere: 4
Service: 1
Ben Kuehl
Employees need more training on Hot vs. Iced drinks in the mobile orders. Multiple times I've ordered a HOT Americano, only to show up and get an Iced drink. Then the employee has an attitude because they read the order wrong and has to redo it. Nothing on my order says 'iced'Please address this ????
Food: 1
Service: 1
Delia Padilla
Always drop by here in the mornings
Atmosphere: 5
Food: 5
Service: 5
Tanya Strojnik
Went there on Sunday morning shortly after 8am. there was no line. I was made to wait at least 5 minutes before the clerk acknowledged that I was there standing at the register. We found out that they were out of mocha so we left the store and went to different Starbucks on 16th and Bethany.
We go to Starbucks often and this place is by far the worst we have ever been to! Baristas talking and not paying attention to any of the customers. Awful customer service. They didn't even tell me my order was ready. Left there so angry.
Atmosphere: 3
Food: 1
Service: 1
QueeenElsa Here
We go to Starbucks often and this place is by far the worst we have ever been to! Baristas talking and not paying attention to any of the customers. Awful customer service. They didn't even tell me my order was ready. Left there so angry.
Atmosphere: 3
Food: 1
Service: 1
Shari Adams
Starbucks is Starbucks but this place has good service and they are pretty quick to get you out of
Atmosphere: 5
Food: 5
Service: 5
k m
Walking past the homeless set up to the left of the door i nearly turned aroind when i opened up and the vagrant is spralled out on a seat casing every body walking in. Placing an order the girl asked me to repeat twice what it was to make sure she had it right, I repeated the last two slowly as there were mountains of people waiting here in the back of the store and it could be hard to hear. After waiting over 20 minutes and watching people who had come 10 minutes after me clear out of the building one of the girls on the back counter asked what I was waiting for and when I repeated my order the both said it was one of the 10 cups on the counter none of which had my name that hand me a cup and said "this is it" and say the name on the cup. Let's say the cup says Matt and my name is Ashley. The both of them are looking at me like IM the idiot for not knowing that they wrote Matt on my cup. If your going to use a system to give people orders on a board on your counter there needs to be a better way then realizing someone has been waiting 36 minutes and is the only one left standing through the hoards of people. I'm not blaming your team they were working hard but what should have been a quick cup made me 10 minutes late to work. Because who would expect to spend more then a half hour at a coffee shop for pick up.
Atmosphere: 1
Service: 1
claudia guzman
I'd like to say that Rebecca was so attentive and courteous.exellent customer, communication,and leader skills. Literally best Starbucks Iv encountered.Perhaps she was the Manager or owner.Either way with employees following her leed by example you've gotta stop by this location and check it out yourself!
The customer service here is absolute trash. One thing I specifically noticed is how they treat homeless people when they come in for a free water, or try to order a coffee, it’s like they are 3rd class citizens. I’m not a frequent Starbucks patron by no means, but we are definitely not going to this one again. Do better Starbucks…
Atmosphere: 2
Food: 3
Service: 1
Clean and bright shop, much seating and AC inside. Outside clean too. Courteous staff and lots of snacks. I forgot how dry scones are but glad I had a tasty and refreshing iced americana. Sadly, now I know the blueberry scones are not vegan...is the buttermilk truly necessary?
Easy access off 7th St 😁
Atmosphere: 5
Food: 4
Service: 5
9 times out of 10 there will be 1 person making the drinks and 2 others just standing around while 10 people are standing there waiting. Help make drinks!
Atmosphere: 3
Food: 3
Service: 1
Absolutely the worst customer service I have ever seen, and I witnessed some firsthand from my experience in retail. Every time I come to pick up an order, it takes a minimum of 20 minutes to get a barista’s attention—and there’s typically at least 3-5 of them there. Don’t understand it. Hopefully they hire more professional and personable staff at this location someday.
Service: 1
Went out of my way to this location because the app and Google said they were open but when I arrived they had a sign on the door stating "sorry we don't open till 4:30, sorry". I got their at 4:15am on 6/26.
Worst service ever. 0800 Saturday a.m. Nobody is in the lobby, 5 people behind the counter. Ordered a strawberry frap and cup of water. 10 minutes in, asked for the water, and if there was any hope of getting my frap before I die of old age. 15 minutes in, there is my frap. 5 minutes later, there is my frap, again. They made 2. The extra is prolly still sitting there in the pick up area.
Atmosphere: 4
Service: 1
Employees need more training on Hot vs. Iced drinks in the mobile orders. Multiple times I've ordered a HOT Americano, only to show up and get an Iced drink. Then the employee has an attitude because they read the order wrong and has to redo it. Nothing on my order says 'iced'Please address this ????
Food: 1
Service: 1
Always drop by here in the mornings
Atmosphere: 5
Food: 5
Service: 5
Went there on Sunday morning shortly after 8am. there was no line. I was made to wait at least 5 minutes before the clerk acknowledged that I was there standing at the register. We found out that they were out of mocha so we left the store and went to different Starbucks on 16th and Bethany.
Atmosphere: 1
Food: 1
Service: 1
Always drop by here in the
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
We go to Starbucks often and this place is by far the worst we have ever been to! Baristas talking and not paying attention to any of the customers. Awful customer service. They didn't even tell me my order was ready. Left there so angry.
Atmosphere: 3
Food: 1
Service: 1
We go to Starbucks often and this place is by far the worst we have ever been to! Baristas talking and not paying attention to any of the customers. Awful customer service. They didn't even tell me my order was ready. Left there so angry.
Atmosphere: 3
Food: 1
Service: 1
Starbucks is Starbucks but this place has good service and they are pretty quick to get you out of
Atmosphere: 5
Food: 5
Service: 5
Walking past the homeless set up to the left of the door i nearly turned aroind when i opened up and the vagrant is spralled out on a seat casing every body walking in. Placing an order the girl asked me to repeat twice what it was to make sure she had it right, I repeated the last two slowly as there were mountains of people waiting here in the back of the store and it could be hard to hear. After waiting over 20 minutes and watching people who had come 10 minutes after me clear out of the building one of the girls on the back counter asked what I was waiting for and when I repeated my order the both said it was one of the 10 cups on the counter none of which had my name that hand me a cup and said "this is it" and say the name on the cup. Let's say the cup says Matt and my name is Ashley. The both of them are looking at me like IM the idiot for not knowing that they wrote Matt on my cup. If your going to use a system to give people orders on a board on your counter there needs to be a better way then realizing someone has been waiting 36 minutes and is the only one left standing through the hoards of people. I'm not blaming your team they were working hard but what should have been a quick cup made me 10 minutes late to work. Because who would expect to spend more then a half hour at a coffee shop for pick up.
Atmosphere: 1
Service: 1
I'd like to say that Rebecca was so attentive and courteous.exellent customer, communication,and leader skills. Literally best Starbucks Iv encountered.Perhaps she was the Manager or owner.Either way with employees following her leed by example you've gotta stop by this location and check it out yourself!
Atmosphere: 5
Service: 5
Loading...