Order right away, or you’ll be asked to leave. Was here 3 days in a row on business, Good location otherwise, but kind of leaves a sour taste. Better than 28th and Indian School tho- they just straight up ignore you. Good job so far Phoenix.
Alfred Hostler
Friendly staff get order in half the time.
David G
If you're going to start making people buy something BEFORE letting them use your restrooms you should at least clean them.
Don Dia
Mya is my favorite barista, she helps start the day ahead with caffeine and A1 customer service
Maribel Carrillo
I did an online order and when I arrived someone had taken my coffee. I went and asked about my order they apologized and said they world remake it. I was standing waiting for about twenty minutes when I asked again they had forgotten. Having to wait 30 mins for a coffee when I order ahead for a reason, that’s ridiculous.
John
The customer service here is absolute trash. One thing I specifically noticed is how they treat homeless people when they come in for a free water, or try to order a coffee, it’s like they are 3rd class citizens. I’m not a frequent Starbucks patron by no means, but we are definitely not going to this one again. Do better Starbucks…
Atmosphere: 2
Food: 3
Service: 1
Rodney
Clean and bright shop, much seating and AC inside. Outside clean too. Courteous staff and lots of snacks. I forgot how dry scones are but glad I had a tasty and refreshing iced americana. Sadly, now I know the blueberry scones are not vegan...is the buttermilk truly necessary? Easy access off 7th St 😁
Atmosphere: 5
Food: 4
Service: 5
Brandon
9 times out of 10 there will be 1 person making the drinks and 2 others just standing around while 10 people are standing there waiting. Help make drinks!
Atmosphere: 3
Food: 3
Service: 1
Emily Notz
Absolutely the worst customer service I have ever seen, and I witnessed some firsthand from my experience in retail. Every time I come to pick up an order, it takes a minimum of 20 minutes to get a barista’s attention—and there’s typically at least 3-5 of them there. Don’t understand it. Hopefully they hire more professional and personable staff at this location someday.
Service: 1
Nereida Rivera
Went out of my way to this location because the app and Google said they were open but when I arrived they had a sign on the door stating "sorry we don't open till 4:30, sorry". I got their at 4:15am on 6/26.
Worst service ever. 0800 Saturday a.m. Nobody is in the lobby, 5 people behind the counter. Ordered a strawberry frap and cup of water. 10 minutes in, asked for the water, and if there was any hope of getting my frap before I die of old age. 15 minutes in, there is my frap. 5 minutes later, there is my frap, again. They made 2. The extra is prolly still sitting there in the pick up area.
Atmosphere: 4
Service: 1
Ben Kuehl
Employees need more training on Hot vs. Iced drinks in the mobile orders. Multiple times I've ordered a HOT Americano, only to show up and get an Iced drink. Then the employee has an attitude because they read the order wrong and has to redo it. Nothing on my order says 'iced'Please address this ????
Food: 1
Service: 1
Delia Padilla
Always drop by here in the mornings
Atmosphere: 5
Food: 5
Service: 5
Tanya Strojnik
Went there on Sunday morning shortly after 8am. there was no line. I was made to wait at least 5 minutes before the clerk acknowledged that I was there standing at the register. We found out that they were out of mocha so we left the store and went to different Starbucks on 16th and Bethany.
Order right away, or you’ll be asked to leave. Was here 3 days in a row on business, Good location otherwise, but kind of leaves a sour taste. Better than 28th and Indian School tho- they just straight up ignore you. Good job so far Phoenix.
Friendly staff get order in half the time.
If you're going to start making people buy something BEFORE letting them use your restrooms you should at least clean them.
Mya is my favorite barista, she helps start the day ahead with caffeine and A1 customer service
I did an online order and when I arrived someone had taken my coffee. I went and asked about my order they apologized and said they world remake it. I was standing waiting for about twenty minutes when I asked again they had forgotten. Having to wait 30 mins for a coffee when I order ahead for a reason, that’s ridiculous.
The customer service here is absolute trash. One thing I specifically noticed is how they treat homeless people when they come in for a free water, or try to order a coffee, it’s like they are 3rd class citizens. I’m not a frequent Starbucks patron by no means, but we are definitely not going to this one again. Do better Starbucks…
Atmosphere: 2
Food: 3
Service: 1
Clean and bright shop, much seating and AC inside. Outside clean too. Courteous staff and lots of snacks. I forgot how dry scones are but glad I had a tasty and refreshing iced americana. Sadly, now I know the blueberry scones are not vegan...is the buttermilk truly necessary?
Easy access off 7th St 😁
Atmosphere: 5
Food: 4
Service: 5
9 times out of 10 there will be 1 person making the drinks and 2 others just standing around while 10 people are standing there waiting. Help make drinks!
Atmosphere: 3
Food: 3
Service: 1
Absolutely the worst customer service I have ever seen, and I witnessed some firsthand from my experience in retail. Every time I come to pick up an order, it takes a minimum of 20 minutes to get a barista’s attention—and there’s typically at least 3-5 of them there. Don’t understand it. Hopefully they hire more professional and personable staff at this location someday.
Service: 1
Went out of my way to this location because the app and Google said they were open but when I arrived they had a sign on the door stating "sorry we don't open till 4:30, sorry". I got their at 4:15am on 6/26.
Restaurantji Recommends
Worst service ever. 0800 Saturday a.m. Nobody is in the lobby, 5 people behind the counter. Ordered a strawberry frap and cup of water. 10 minutes in, asked for the water, and if there was any hope of getting my frap before I die of old age. 15 minutes in, there is my frap. 5 minutes later, there is my frap, again. They made 2. The extra is prolly still sitting there in the pick up area.
Atmosphere: 4
Service: 1
Employees need more training on Hot vs. Iced drinks in the mobile orders. Multiple times I've ordered a HOT Americano, only to show up and get an Iced drink. Then the employee has an attitude because they read the order wrong and has to redo it. Nothing on my order says 'iced'Please address this ????
Food: 1
Service: 1
Always drop by here in the mornings
Atmosphere: 5
Food: 5
Service: 5
Went there on Sunday morning shortly after 8am. there was no line. I was made to wait at least 5 minutes before the clerk acknowledged that I was there standing at the register. We found out that they were out of mocha so we left the store and went to different Starbucks on 16th and Bethany.
Atmosphere: 1
Food: 1
Service: 1
Always drop by here in the
Atmosphere: 5
Food: 5
Service: 5
Loading...