Starbucks
20216 N 27th Ave, Phoenix
(480) 433-9168
Recent Reviews
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This drive thru use to be fast now im waiting 10 to 15 min for my drink in line and even when im at the window the waiting continues 🙃 definitely frustrating.
I ordered a passion fruit tea with raspberry pumps as I studied, when I asked for a refill he told me the pumps didn't come with the refill, I told him that was fine. Minutes later I asked for another drink but with pumps, the man named Rashad make my drink and mixed my drink with his FINGER, I told him if he can remake it since he put his bare finger in my drink, he glared at me and walked behind a coffee machine and I saw him as lowered his head and he SPIT in my other drink I was having remade. After telling him to not even touch my drink, the manager came out and made the drink right but at this point I don't trust this place. Horrible experience. I want that man fired, if he tried doing that to me right in front of me, I wonder how many other people he has done this too...
Atmosphere: 1
Food: 1
Service: 1
Everyone here is so nice and friendly! The bathrooms are always clean and my drinks are always made with care.
This location has gone downhill. I was in the drive through for 20 minutes.
Atmosphere: 1
Food: 1
Service: 1
always pretty quick, staffs friendly, never an issue with drinks or food as well as customization
Atmosphere: 5
Food: 5
Service: 5
This location consistently is so slow! Only 3 cars in front of me and over 10 min so far, still waiting 🤦♀️
Terrible wait time on Christmas day. Giving two stars for not notifying people BEOFRE purchasing a cup of coffee that they would have to wait over an hour. I had to leave when they couldnt give me an estimate on how much longer it would be at that point. Didnt even have time to wait in line for a refund.
Super slow service I would of had my drink by now at another shop I’m gonna be late for work
Absolutely crushing it on Christmas day. This location was absolutely jam packed and yet the partners were cranking out food and drinks at light speed. Massive shout out to everyone working today for the positive attitudes, quick turnaround and most of all for getting my wife her Christmas peppermint mocha on the most important day of the year! Three cheers for the crew!
P.S. Be sure to tip your baristas!
Atmosphere: 5
Food: 5
Service: 5
Everyone is always super friendly and the service is always great
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Very obnoxious to wait for 20 mins for a togo order
Atmosphere: 1
Food: 1
Service: 1
My husband and I went for a late night drink. I was greatted by Dolores. She's an amazing person. She made me smile. Thank you Dolores for the worming conversation. We appreciate you so much!! Happy Holidays to you and your family.
Atmosphere: 5
Food: 5
Service: 5
Ordered an ICED caramel macchiato, gave me a hot drink would’ve corrected it but she walked away before I could say anything. $8 for a drink that isn’t even correct. Never again.
Atmosphere: 1
Food: 1
Service: 1
Every time I visit this location they do not have what I order. Order your supplies better!
**Update** Significant improvement in drink consistency and no recent issues with the drive thru.
The quality of drinks at the location is inconsistent.
Multiple incidents of waiting in the drive thru and no one taking our order.
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