Went there with my wife (her app, I used to have one but I cancelled years ago after too many annoying emails from Starbucks) and ordered one Venti Latte and one Grande Latte in "for here" cups. She got one, dropped it off for me and went to pick up the other. She was engaged in a lengthy conversation with the male barista before joining me with the second cup. She was laughing because the Venti mug (with a big V on the top of the handle) looked about 1" short while the Grande (with a big G on the top of the handle) looked about the right level of fill. They looked about the same volume, but in different size cups. The stupid barista argued that the Grande mug was actually the Venti order and that the shorted Venti mug was actually the Grande and thus short about 1". My wife told him he could top off the Venti and everything would be fine. He said he would have to charge extra for the added amount of coffee. This for a Venti we had already paid for but was 1" short! In his defence I assume he didn't notice the different sized mugs, or the letters identifying them. Maybe he'd never done "for here" mugs before, or maybe he'd never learned to spell. Whatever, he argued while the manager listened. After my wife came back to our table the manager apologized and dropped off a $4 gift card saying that there is no way you can put 20oz of coffee into a 16oz mug. The barista went to their back room. After enjoying our coffees with a laugh we went home. I've never had a Starbucks employee argue with a customer in over 10 yrs of drinking their brew.
I decided to start a chat on my wife's behalf (and on her account) with an online agent. My wife couldn't be bothered. I made the mistake of giving them my name and email instead of the account holder, my wife's. After a bit of to and fro, but before even getting to the actual experience, the online agent said Starbucks policy was, in case of dual identities on one account, to have the account holder (my wife) talk to an agent on the phone. For some reason this was the only way forward. The agent gave me a phone number and a case number then asked me if there was anything else they could help me with. I thanked the agent for wasting 15 minutes of my life.
My wife phoned the help number, was put on hold, and gave up after 10 minutes of waiting.
Though our experience at our home Starbucks (Canada) is exceptional our experience here in Scottsdale (in multiple locations) has been disappointing. We've started going to Press Coffee.
Atmosphere: 1
Service: 1
mia mitchell
I really did not want to write this review however I have tried to come to this location three times and all three times I have gotten awful customer service. The employees simply look like and act like they hate their life and job, not one person in there is happy. I’ve never been greeted when I have walked in and on top of that I will stand at the pick up for about 5 to 8 minutes before I actually have to ask for service or help which then I will get an attitude from whoever does help me and not just a small attitude but they literally act annoyed or mad that I’m asking for my drink. they are just so extremely rude. It really makes the whole visit terrible and every single time I leave I’m upset and I tell myself I’m not going to come to this location again. The first time I tried to give them the benefit of the doubt that it was a little busy in there, but I don’t think that’s the case. I also DoorDash so sometimes I have to go there to pick up DoorDash orders and it is the same thing I’m never greeted and the employees are so so so rude. I can’t express enough how miserable they all look in there. there is no joy at all when you walk into the Starbucks as you fill in others. Usually, the employees are very friendly and welcoming. I’m always greeted when I walk into a Starbucks however, this location I’m not sure why but they just really really need to work on their attitudes and I don’t know if the manager needs to have a full meeting and retrain everybody, but I have never in my life went to a restaurant repeatedly and every single time had the same rude nasty service!!!
Atmosphere: 1
Service: 1
Mon McP
My client loved her hot chocolate 😍😍
Service: 5
Suave
Ordered a 2 sugar plum danishes didn’t get them with my order. When I realized that I didn’t get them I called and wanted a refund for this. They told they couldn’t, went to order again today. They have the online ordering turned off. Went to the Starbucks and they have a note on the door claiming they are closed. When checking not only the app and online says it’s open maybe figure out how to tell customers that with how making people drive to your store and waste the little time they have in the day to pick their order. Seems ridiculous to not have anyone available till 1230 pm when you hours are 430 am to 8pm. The very least you can do is make the app say we are closed today or something instead of it telling you mobile isn’t available and someone would gladly take your order.
Atmosphere: 1
Food: 1
Service: 1
Merrilee O'Brien, award winning broker
One of our drinks was not great, but everything else was fine.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Iced Caramel Macchiato
Gene Hastings
I usually try not to come to this location because they are usually very busy and the employees are usually not happy and therefore the customer service is drastically compromised. Last time I came here they said my card didn’t go through so they ran it again but I later discovered I was charged two times, Amex took care of it. This time I ordered a Venti Pumpkin Spiced Latte and two pup cups, they ran my card, gave me the pup cups and then gave me a grande, I told her I ordered a Vente and she abruptly took the cup back and then came back to the window and said she was going to refund the first order and the ring it up again. After two tries she said thanks and handed me a Vente and closed the window. It might have helped if the scree wasn’t “Off Line” so I could see what they thought I ordered. As I was on my way home I discovered it was not a Pumpkin Spiced Latte, not really sure what it was. On a better note, the dogs enjoyed their pup cups. Might have to check out Black Rock next time 🙃
Atmosphere: 3
Food: 1
Service: 1
Jo Wiedmer
I love the morning crew on weekends! I always receive quick and great service from the crew on Tatum and Cactus.
Atmosphere: 5
Food: 5
Service: 5
Adroaldo Fernandes Junior
Asked for mango dragon refresh drinks and it was nothing but water asked to redo it and got a bad attitude from workers terrible service
Atmosphere: 1
Food: 1
Service: 1
Noah Curry
Quick service and my drink was made right the first time.
Atmosphere: 4
Food: 4
Service: 4
Christine Taft
As a delivery driver, this is one of the worst places to pick up from. Drinks are left unpackaged on the counter for over five minutes before an employee will even address you. When they do get the order ready, they are rude with zero customer service. Not just once but several times this has happened. Which is a shame for the iced coffee drinks.
As a customer, I had the same experience. I had to ask for my breakfast sandwich to be given to me after it had been done for a while. Skip this place and go straight to Black Rock Coffee. At least you’ll get a smile with your coffee.
Popular coffee shop in a busy area. Grabbed a much needed fix on the go.
Atmosphere: 5
Food: 5
Service: 5
Frank Kennedy
Always easy to pickup a quick frappicino. Always friendly
Atmosphere: 4
Food: 4
Service: 5
Joshua Diestel
Management is the worst here. Yizel (or however you spell her name) should not be a supervisor. She was very rude and disrespectful. I waited over 20 minutes for my order. I asked about 10 minutes in, and she acted like she was ready to yell at me. She didn't even say "thank you for waiting" at the end. She is horrible at her job and needs major training in soft skills. It's unbelievable. Her energy is shared with most of her team. Do not come here unless they make some big changes.
Atmosphere: 1
Food: 1
Service: 1
Laura Amato
These people get my coffee wrong every time i go. It’s laughable at this point. The man taking my order today had no idea what I was ordering. Made it wrong and it tasted bad. Not a good location
Went there with my wife (her app, I used to have one but I cancelled years ago after too many annoying emails from Starbucks) and ordered one Venti Latte and one Grande Latte in "for here" cups. She got one, dropped it off for me and went to pick up the other. She was engaged in a lengthy conversation with the male barista before joining me with the second cup. She was laughing because the Venti mug (with a big V on the top of the handle) looked about 1" short while the Grande (with a big G on the top of the handle) looked about the right level of fill. They looked about the same volume, but in different size cups. The stupid barista argued that the Grande mug was actually the Venti order and that the shorted Venti mug was actually the Grande and thus short about 1". My wife told him he could top off the Venti and everything would be fine. He said he would have to charge extra for the added amount of coffee. This for a Venti we had already paid for but was 1" short! In his defence I assume he didn't notice the different sized mugs, or the letters identifying them. Maybe he'd never done "for here" mugs before, or maybe he'd never learned to spell. Whatever, he argued while the manager listened. After my wife came back to our table the manager apologized and dropped off a $4 gift card saying that there is no way you can put 20oz of coffee into a 16oz mug. The barista went to their back room. After enjoying our coffees with a laugh we went home. I've never had a Starbucks employee argue with a customer in over 10 yrs of drinking their brew.
I decided to start a chat on my wife's behalf (and on her account) with an online agent. My wife couldn't be bothered. I made the mistake of giving them my name and email instead of the account holder, my wife's. After a bit of to and fro, but before even getting to the actual experience, the online agent said Starbucks policy was, in case of dual identities on one account, to have the account holder (my wife) talk to an agent on the phone. For some reason this was the only way forward. The agent gave me a phone number and a case number then asked me if there was anything else they could help me with. I thanked the agent for wasting 15 minutes of my life.
My wife phoned the help number, was put on hold, and gave up after 10 minutes of waiting.
Though our experience at our home Starbucks (Canada) is exceptional our experience here in Scottsdale (in multiple locations) has been disappointing. We've started going to Press Coffee.
Atmosphere: 1
Service: 1
I really did not want to write this review however I have tried to come to this location three times and all three times I have gotten awful customer service. The employees simply look like and act like they hate their life and job, not one person in there is happy. I’ve never been greeted when I have walked in and on top of that I will stand at the pick up for about 5 to 8 minutes before I actually have to ask for service or help which then I will get an attitude from whoever does help me and not just a small attitude but they literally act annoyed or mad that I’m asking for my drink. they are just so extremely rude. It really makes the whole visit terrible and every single time I leave I’m upset and I tell myself I’m not going to come to this location again. The first time I tried to give them the benefit of the doubt that it was a little busy in there, but I don’t think that’s the case. I also DoorDash so sometimes I have to go there to pick up DoorDash orders and it is the same thing I’m never greeted and the employees are so so so rude. I can’t express enough how miserable they all look in there. there is no joy at all when you walk into the Starbucks as you fill in others. Usually, the employees are very friendly and welcoming. I’m always greeted when I walk into a Starbucks however, this location I’m not sure why but they just really really need to work on their attitudes and I don’t know if the manager needs to have a full meeting and retrain everybody, but I have never in my life went to a restaurant repeatedly and every single time had the same rude nasty service!!!
Atmosphere: 1
Service: 1
My client loved her hot chocolate 😍😍
Service: 5
Ordered a 2 sugar plum danishes didn’t get them with my order. When I realized that I didn’t get them I called and wanted a refund for this. They told they couldn’t, went to order again today. They have the online ordering turned off. Went to the Starbucks and they have a note on the door claiming they are closed. When checking not only the app and online says it’s open maybe figure out how to tell customers that with how making people drive to your store and waste the little time they have in the day to pick their order. Seems ridiculous to not have anyone available till 1230 pm when you hours are 430 am to 8pm. The very least you can do is make the app say we are closed today or something instead of it telling you mobile isn’t available and someone would gladly take your order.
Atmosphere: 1
Food: 1
Service: 1
One of our drinks was not great, but everything else was fine.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Iced Caramel Macchiato
I usually try not to come to this location because they are usually very busy and the employees are usually not happy and therefore the customer service is drastically compromised. Last time I came here they said my card didn’t go through so they ran it again but I later discovered I was charged two times, Amex took care of it. This time I ordered a Venti Pumpkin Spiced Latte and two pup cups, they ran my card, gave me the pup cups and then gave me a grande, I told her I ordered a Vente and she abruptly took the cup back and then came back to the window and said she was going to refund the first order and the ring it up again. After two tries she said thanks and handed me a Vente and closed the window. It might have helped if the scree wasn’t “Off Line” so I could see what they thought I ordered. As I was on my way home I discovered it was not a Pumpkin Spiced Latte, not really sure what it was. On a better note, the dogs enjoyed their pup cups. Might have to check out Black Rock next time 🙃
Atmosphere: 3
Food: 1
Service: 1
I love the morning crew on weekends! I always receive quick and great service from the crew on Tatum and Cactus.
Atmosphere: 5
Food: 5
Service: 5
Asked for mango dragon refresh drinks and it was nothing but water asked to redo it and got a bad attitude from workers terrible service
Atmosphere: 1
Food: 1
Service: 1
Quick service and my drink was made right the first time.
Atmosphere: 4
Food: 4
Service: 4
As a delivery driver, this is one of the worst places to pick up from. Drinks are left unpackaged on the counter for over five minutes before an employee will even address you. When they do get the order ready, they are rude with zero customer service. Not just once but several times this has happened. Which is a shame for the iced coffee drinks.
As a customer, I had the same experience. I had to ask for my breakfast sandwich to be given to me after it had been done for a while. Skip this place and go straight to Black Rock Coffee. At least you’ll get a smile with your coffee.
Atmosphere: 1
Food: 3
Service: 1
Restaurantji Recommends
Popular coffee shop in a busy area. Grabbed a much needed fix on the go.
Atmosphere: 5
Food: 5
Service: 5
Always easy to pickup a quick frappicino. Always friendly
Atmosphere: 4
Food: 4
Service: 5
Management is the worst here. Yizel (or however you spell her name) should not be a supervisor. She was very rude and disrespectful. I waited over 20 minutes for my order. I asked about 10 minutes in, and she acted like she was ready to yell at me. She didn't even say "thank you for waiting" at the end. She is horrible at her job and needs major training in soft skills. It's unbelievable. Her energy is shared with most of her team. Do not come here unless they make some big changes.
Atmosphere: 1
Food: 1
Service: 1
These people get my coffee wrong every time i go. It’s laughable at this point. The man taking my order today had no idea what I was ordering. Made it wrong and it tasted bad. Not a good location
Atmosphere: 1
Food: 1
Service: 1
Great service for kosher customers
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