Subway
9602 N Metro Pkwy W, Phoenix
(602) 943-1046
Recent Reviews
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I've been coming to this Subway for years this is the first time that I've had a problem with somebody there I guess his name is Julian this is the second time he's been overly disrespectful he acts like me ordering a sandwich is ruining his day like he's going out of his way probably not the type of employees you need for your establishment
Atmosphere: 1
Food: 1
Service: 1
Worst service line was so long people literally left they only have one employee working at a time . A customer had to show them on the pos system how to charge EBT cause the worker said he wasn't trained at all or even saw his manager not once , he said Jess was acting manager not sure but what I saw was a disaster dirty under
Atmosphere: 1
Food: 3
Service: 1
Everything was very tasty, the young girl kindly helped with the choice. I recommend it!!
$17.50 for Footlong sub with turkey, pepperoni, salami. Make it at home friends!!
We ordered for delivery. Delivery was great driver did fantastic. As for the team members at subway at metro center absolutely horrible. I called to verify that both sandwiches were going to be toasted the guy that answered told me you know when you toast the Flatbread it becomes bad and crumbles. Actually it's the opposite. Not only that just got our sandwiches hardly anything in them felt like half a sandwich and they were not toasted. sandwiches were only filled in the middle ends were empty. dry as well when someone orders oil vinegar and mayo that sandwich should not be DRY!!! BEYOND DISAPPOINTING WHEN YOU SPEND THE AMOUNT OF MONEY THEY WANT FOR A SANDWICH I WANT A HEARTY SANDWICH.
They refused my order saying they were out of this and that. But really they just didn't want to serve me because I'm black. Racist sandwich shop.
Atmosphere: 1
Food: 1
Service: 1
Came to this subway on 12/6 around 6pm and the manager who took my order was amazing !! He was friendy yet professional, he joked around and was respectful, he made my husband and I a great sandwich and asked all the proper questions. He was also training at the same time and seemed kind and helpful with the employee. 10/10 recommend this location !!
Atmosphere: 5
Food: 5
Service: 5
Ordered online. No silverware for salad, no dressing for salad and a hair on cucumber. Phone kept going to
Food: 1
I understand I have a weird order and not many people know how to ring it up but I’ve never had an issue at this location until today the man that served me asked what I wanted and I told him what I usually order “ a foot-long on Italian herb and cheese bread, but it’s only going to be tomato mayonnaise, salt, and pepper” and he proceeds to put 8 of the smallest slices of tomatoes I have ever seen on the bread 2 lines of Mayo and 2 dashes of salt and pepper and after he gets done making it he asks what people usually ring it up as because it an unusual order I understand and I tell him honestly “a veggie sub but because it’s not a whole veggie sub it’s usually discounted a little” AND HE PROCEEDS TO CHARGE ME $9 FOR BREAD TOMATOES MAYO AND SALT AND PEPPER
I understand I have a weird order and not many people know how to ring it up but I’ve never had an issue at this location until today the man that served me asked what I wanted and I told him what I usually order “ a foot-long on Italian herb and cheese bread, but it’s only going to be tomato mayonnaise, salt, and pepper” and he proceeds to put 8 of the smallest slices of tomatoes I have ever seen on the bread 2 lines of Mayo and 2 dashes of salt and pepper and after he gets done making it he asks what people usually ring it up as because it an unusual order I understand and I tell him honestly “a veggie sub but because it’s not a whole veggie sub it’s usually discounted a little” AND HE PROCEEDS TO CHARGE ME $9 FOR BREAD TOMATOES MAYO AND SALT AND PEPPER
Restaurantji Recommends
I will say that the assistant manager is very rude. For the last 3 visits he's has been rude and disrespectful. The only reason that I give Subway 3 stars is because Makela (I hope I spelled her name correctly). This young lady is always pleasant and goes out her way to make my sandwich. She has the best customer service. The sandwich are always above standards. This review would have been a 5 star if it won't for the rude assistant manager.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Black Forest Ham, All
This location is very gross workers do not use gloves and does not use a knife to cut bread.
The young man behind the counter really needs to know how to talk to people maybe he needs some socialization skills.
This location is very gross workers do not use gloves and does not use a knife to cut bread.
This location is very gross workers do not use gloves and does not use a knife to cut bread.
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