Mobile order: AF-34D51A-85 Normally, I have a decent experience with this location, but tonight was not the case. I placed an order using the Subway App, and went in to pick up the order when it showed "Ready." My husband and I had to sit and wait more than 20 minutes after arrival because the order hadn't even been started. When I asked why - since the app marked it ready - I got a 'who cares' kind of attitude, and a snotty remark about how the employees don't control the app, and another about how, "we had a lot of people come in." That may well be the case on both counts, but it's no reason to be snotty. My sandwich had barely any meat on it; my husband says his was just ok. The employees tried to give me an incomplete order, and argued with me until I showed my order on my phone screen. The male employee then handed me a newly baked footlong cookie without an outer bag - just the thin paper bag the cookie goes in. If two toasted subs are wrapped individually, and then placed in an outer bag, it would make sense to do that in this case too. It was really hot, and uncomfortable in my hand. No napkins were provided.
It shouldn't be that big of a deal to have one person handling mobile orders, and the other handling in-store customers- or having more than 2 people working at a time. If the app marks things ready when they're not, that's something for the manager or franchise owner to discuss with corporate. That's just common sense.
This wouldn't have been so irritating, if I hadn't already paid a tip based on my past experiences with this location. I usually tip for mobile orders, and extra generously so when I get excellent service and good food. Neither happened tonight.
Atmosphere: 1
Food: 2
Service: 1
Mariela P
Bad experience were arguing each other.
Atmosphere: 1
Food: 1
Service: 1
Yderf
Quality and service available to everyone
Atmosphere: 5
Food: 5
Service: 5
Sofie Alejandra
They got new management and the whole place sucks now and food seems worse I tried getting used to the place even with new management but this outrageous.
Atmosphere: 1
Food: 1
Service: 1
Billey Bonecutter
Whoever this girl is behind the counter. I'm about to die of old age waiting to get my sub made. Good gawd. April 13th 2024 at 551pm
Atmosphere: 2
Food: 3
Service: 1
Daniel Morris
Just not a good location. They don't accept most subway coupons online or in store and they don't start making your online orders until you arrive. Like, what's the point then?
Atmosphere: 4
Food: 4
Service: 1
Jose Soto
After placing an order online - I arrived at my estimated time only to be told they hadn’t started on them. The two young men where conversing with what look liked school friends and on the phone while preparing the sandwich. After the two subs were finished after 20 minutes of the initial time, I get home to see that they didn’t include any protein in either sub. All veggies and sauce. Truly hope they hire better staff.
Atmosphere: 1
Food: 1
Service: 1
Lumyron Spikes
I want everyone to know about MR.JOHN. He was amazing , he kept food covered while on shift if not occupied or filling an order. He sterilized his station prior to prepping, he washed his hands after touching all hard surfaces / appliances , applied gloves before touching any food. He maintained professionalism and was very polite !I have NEVER had this experience at a subway, until NOW.Thank you sooo much John for making this a great experience for me, after a rough day at work! I appreciate your customer service and great energy !!!!!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Italian B M T
Celeste R
2 stars for customer service, 1 extra because the restaurant was clean. But they ran out of spinach 3 hours before closing! The employee apologized profusely, and I told them not to worry, but management should never have let them be in that situation.
Atmosphere: 5
Food: 2
Service: 5
EL Gamer Mexican
Twice already we had some kinda shotty service mostly with how the sandwiches were made. The guy making one of my two sandwiches laid the chicken out unevenly leaving a huge empty spot at one end then laid the cheese out with some major gaps. After he toasted it I called him out and the other guy came in to spread everything out.I didn't notice the other guy was working on MY sandwich cuz he put it in the toaster with another sandwich, this sandwich was an outlaw, part of their premade deals so there's already a recipe for it, it was supposed to come with pepper jack and I think he just put mozzarella, didn't even realize until it was out of the toaster.which by the way these feel barely toasted...It really sucks cuz this place is really close to where I live but I'm gonna have to go to a new one if this service keeps up.Place is super chill tho.
If the service person would stay off the phone he could have gotten my order right twice even?
Atmosphere: 5
Food: 5
Service: 3
Recommended dishes: Cold Cut Combo
Kimberly Stokes
Went and got a second job there
Parking: It's ok
Kid-friendliness: Kids are treated like kids
Andrea Lopez
It was hard finding a clean table. The two workers were super slow and had no enthusiasm. No greeting when we walked in. It felt like they were unhappy with the career they chose.
Mobile order: AF-34D51A-85
Normally, I have a decent experience with this location, but tonight was not the case. I placed an order using the Subway App, and went in to pick up the order when it showed "Ready." My husband and I had to sit and wait more than 20 minutes after arrival because the order hadn't even been started. When I asked why - since the app marked it ready - I got a 'who cares' kind of attitude, and a snotty remark about how the employees don't control the app, and another about how, "we had a lot of people come in." That may well be the case on both counts, but it's no reason to be snotty. My sandwich had barely any meat on it; my husband says his was just ok. The employees tried to give me an incomplete order, and argued with me until I showed my order on my phone screen. The male employee then handed me a newly baked footlong cookie without an outer bag - just the thin paper bag the cookie goes in. If two toasted subs are wrapped individually, and then placed in an outer bag, it would make sense to do that in this case too. It was really hot, and uncomfortable in my hand. No napkins were provided.
It shouldn't be that big of a deal to have one person handling mobile orders, and the other handling in-store customers- or having more than 2 people working at a time. If the app marks things ready when they're not, that's something for the manager or franchise owner to discuss with corporate. That's just common sense.
This wouldn't have been so irritating, if I hadn't already paid a tip based on my past experiences with this location. I usually tip for mobile orders, and extra generously so when I get excellent service and good food. Neither happened tonight.
Atmosphere: 1
Food: 2
Service: 1
Bad experience were arguing each other.
Atmosphere: 1
Food: 1
Service: 1
Quality and service available to everyone
Atmosphere: 5
Food: 5
Service: 5
They got new management and the whole place sucks now and food seems worse I tried getting used to the place even with new management but this outrageous.
Atmosphere: 1
Food: 1
Service: 1
Whoever this girl is behind the counter. I'm about to die of old age waiting to get my sub made. Good gawd. April 13th 2024 at 551pm
Atmosphere: 2
Food: 3
Service: 1
Just not a good location. They don't accept most subway coupons online or in store and they don't start making your online orders until you arrive. Like, what's the point then?
Atmosphere: 4
Food: 4
Service: 1
After placing an order online - I arrived at my estimated time only to be told they hadn’t started on them. The two young men where conversing with what look liked school friends and on the phone while preparing the sandwich. After the two subs were finished after 20 minutes of the initial time, I get home to see that they didn’t include any protein in either sub. All veggies and sauce. Truly hope they hire better staff.
Atmosphere: 1
Food: 1
Service: 1
I want everyone to know about MR.JOHN. He was amazing , he kept food covered while on shift if not occupied or filling an order. He sterilized his station prior to prepping, he washed his hands after touching all hard surfaces / appliances , applied gloves before touching any food. He maintained professionalism and was very polite !I have NEVER had this experience at a subway, until NOW.Thank you sooo much John for making this a great experience for me, after a rough day at work! I appreciate your customer service and great energy !!!!!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Italian B M T
2 stars for customer service, 1 extra because the restaurant was clean. But they ran out of spinach 3 hours before closing! The employee apologized profusely, and I told them not to worry, but management should never have let them be in that situation.
Atmosphere: 5
Food: 2
Service: 5
Twice already we had some kinda shotty service mostly with how the sandwiches were made. The guy making one of my two sandwiches laid the chicken out unevenly leaving a huge empty spot at one end then laid the cheese out with some major gaps. After he toasted it I called him out and the other guy came in to spread everything out.I didn't notice the other guy was working on MY sandwich cuz he put it in the toaster with another sandwich, this sandwich was an outlaw, part of their premade deals so there's already a recipe for it, it was supposed to come with pepper jack and I think he just put mozzarella, didn't even realize until it was out of the toaster.which by the way these feel barely toasted...It really sucks cuz this place is really close to where I live but I'm gonna have to go to a new one if this service keeps up.Place is super chill tho.
Atmosphere: 5
Food: 2
Service: 1
Restaurantji Recommends
The lady was very polite & very
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Steak
Nice place ? ? ?
If the service person would stay off the phone he could have gotten my order right twice even?
Atmosphere: 5
Food: 5
Service: 3
Recommended dishes: Cold Cut Combo
Went and got a second job there
Parking: It's ok
Kid-friendliness: Kids are treated like kids
It was hard finding a clean table. The two workers were super slow and had no enthusiasm. No greeting when we walked in. It felt like they were unhappy with the career they chose.
Atmosphere: 1
Food: 4
Service: 1
Recommended dishes: Jalapeno Chips
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