The Cheesecake Factory

The music is ridiculously LOUD!!! We can’t have a desert conversation. The waitress can’t hear our orders. Please be considerate of the patrons ands lower the music.

Atmosphere: 1

Food: 5

Service: 5

Got sat all the way in the back...what a dreary dated atmosphere. Made me claustrophobic. Keirland location is a much nicer restaurant and the food quality seemed better. Biltmore was just weird...next time, no back room.

Atmosphere: 1

Food: 4

Service: 5

ABSOLUTELY BRUTAL CUSTOMER SERVICE, JUST BRUTAL. WE ORDERED TAKE OUT BECAUSE WE HAD TO PUT OUR DOG DOWN ON FRIDAY NIGHT & WE WERE CELEBRATING A BIRTHDAY. IT WAS AN AWFUL, SUDDEN SITUATION THAT WE TRIED TO MAKE THE BEST OF. WHEN WE RECEIVED THE ORDER; BOTH MY MEATLOAF AND OUR KEY LIME PIE DESSERT WERE MISSING. HERE'S THE GAUL OF IT ALL THOUGH, WHEN I CALLED I WAS HUNG UP ON TWICE, AND THEN THE THIRD TIME IT TOOK ME A SOLID 15 MINUTES TO GET A MANAGER ON THE PHONE (RICK). WHEN I FINALLY GOT HIM ON THE PHONE, HE LITERALLY WOULDN'T EVEN LET ME SPEAK, HE DIDN'T WANT TO HEAR ANYTHING I HAD TO SAY OR ANY OF MY FRUSTRATION WITH THE RESTAURANT. THE YOUNG LADY ON THE LINE SAID THE DOOR DASHER HAD TO HAVE STOLEN OUR FOOD, EVEN THOUGH HE WAS STANDING RIGHT THERE ON SPEAKER PHONE WAITING TO SEE HOW THEY WOULD MAKE IT RIGHT. I'M APPALLED, JUST ABSOLUTELY APPALLED THAT RICK IS RESPONSIBLE FOR ANY ELEMENTS OF CUSTOMER SERVICE HERE, THAT HE HAD NO WANT, DESIRE, NO OUNCE OF EFFORT TO TRY & EVEN HEAR WHAT HAD HAPPENED, LET ALONE MAKE IT RIGHT. BRUTAL, JUST ABSOLUTELY BRUTAL CUSTOMER SERVICE. THERE WAS NO APOLOGY, NO EFFORT, NOTHING, AS A MATTER OF FACT MANAGER RICK PERSONALLY WENT OUT OF HIS WAY TO MAKE A TERRIBLE EVENING EVEN WORSE, & THAT'S THE MOST DISAPPOINTING PART OF ALL, IS THERE ARE 100S OF OTHER RESTAURANTS WE COULD'VE GONE TO FOR COMFORT, AND THE ONE WE CHOOSE WENT OUT OF THEIR WAY TO MAKE IT AWFUL. NO THANKS.

Atmosphere: 1

Food: 1

Service: 1

The Club Sandwich was nothing special. I expected something different from a specialty restaurant. Had I known, I would have ordered an awesome salad. The waiter was a little slow on refills.

Atmosphere: 4

Food: 2

Service: 3

Very good experience. The food was great.It looked like a five star hotel inside. The snickers cheese was the best cheesecake ever. Sara M. Is the best and most kind waitress. The pasta da Vinci was a clever name. Considering coming here for my birthday and that’s saying a lot.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Cheesecake Factory

Great service! ☺️
Food was great!

Atmosphere: 5

Food: 5

Service: 5

My husband had a steak. It was just OK. I ordered sliders w cheese. The slider rolls inside had fat and grease on them. Gross. 20 bucks for 4 sliders. Never again.

Atmosphere: 3

Food: 3

Service: 3

BAD EXPERIENCE!!!!!!
I was so excited to visit this place for so long but it turned out to be a bummer.
I am not even exaggerating. We had ordered factory nachos (pretty average), tomato basil and mozzarella flat pizza bread (a total miss), and french dip sandwich(decent), coffee and cheesecake were too good and the bill came out to be some $92 and I was pretty disappointed.

The place was jam packed but I still don't understand how. The atmosphere was depressing according to me.

Suggestion: Just go here for coffee and desert and not entree.

Vegetarian options: Not many options.

Atmosphere: 2

Food: 1

Service: 3

I always love going to the cheesecake factory never been disappointed…..

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Thai Lettuce Wraps, Cobb Salad, Salted Caramel and Lemon Raspberry Cheesecake, Avocado Eggrolls, Red Velvet Cheesecake, Lemon Meringue, Chocolate Cheesecake, Grilled Salmon

The last time I came here, I didn't have the best experience. I was with a large group and arrived after everyone had ordered, and so I asked to sit at a nearby booth and was told they wouldn't take my order because it would be too difficult for the waitstaff. I asked to order to-go and was told to go order by the entrance. I tried to do that and they still seemed like I couldn't order food, only dessert, so I left without eating. This time I arrived late just like the last time, and they let me order like it was no problem at all. Raphael was our waiter and he was very accommodating.

Atmosphere: 5

Food: 5

Service: 5

No coffee! Forced to buy cappuccino. Lettuce so wet caesar salad had little taste. No parmesan cheese. Margarita flatbread had little to no basil. So disappointed.

Atmosphere: 3

Food: 2

Service: 4

Me, My daughter and my friend had brunch here Saturday and the service was great! Farra, was so sweet and the French toast omg was so good! Great location, so beautiful in the area!!!

Atmosphere: 5

Food: 5

Service: 5

Worst experience at the Cheesecake Factory in my life. My glass was dirty, my son’s chicken tenders were not even hot and soggy instead of crispy. The server barely attended to us, we sat with dirty dishes in front of us waiting to be able to leave for probably about 30 minutes, as well as everyone around us. First time in Phoenix and not impressed with this Cheesecake Factory. Every other one I have ever been to was so great.

Atmosphere: 2

Food: 3

Service: 1

This place is my favorite 😍

Atmosphere: 5

Food: 5

Service: 5

A simple plate of fettuccine Alfredo with chicken and 3 drinks 90.38 never again

Atmosphere: 3

Food: 4

Service: 2