Very very slow service. Nachos arrived barely warm, with a frozen French fry under the cheese.Would not recommend.
Matthew Reitz
Sal the manager was helpful and professional.
Julie Owen
This is the way to watch a baseball game!! The food and service was great.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pound Bab Burger
Naco Bernal
Great experience ? we love it here we always come here when we come to dbacks
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Crispy Chicken Sandwich
Sam Frazier
Celebrated my 42nd B-Day on one of the hottest and most attended games this season during the 25th Anniversary celebration. Sal, the manager of the Draft Room, worked with our big group. Not being season ticket holders or Adavntage Members. We were able to get the majority of our party seated and close enough together. Jessica, our server, was on top of it all, especially with separate bills. The Draft Room has gone through a lot of changes this season but always a stop for us when taking in a game at Chase Field. The draft selection is always good and the bar is perfect to snag a quick beer. Until next time!!!
Wheelchair accessibility: We had wheelchair user with our group and were able to get to our table on their terrace.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Crispy Chicken Tenders
Dustin S
Very nice....
Atmosphere: 4
Food: 4
Service: 5
Lindsey Epperson
Sal & Jessica took wonderful care of us as we celebrated birthday & baseball! The Draft house was the perfect spot! Thank you so much!! ⚾️?
Atmosphere: 5
Food: 4
Service: 5
PJ Rutar
Sal and Jessica were absolutely fantastic! An amazing place to kick back, gave a great beer, and watch the game.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Crispy Tossed Chicken Tenders
Izayana Villasenor
Great service by Angela Daggons!
She made our food taste better❤️
To preface, the first 30 minutes was truly great. We had a good burger and a friendly waitress, but the service was truly terrible at the end.We waited for drinks and our bill for more than 20 minutes, we had to find the waitress inside to get our bill so we could leave before the game started, then when someone sent our waitress, she grabbed our credit cards to pay, and was gone for another 20 minutes while the game was happening and we missed the first and second inning (and a foul ball landed right where our group was supposed to be to make it extra sad).As we were waiting for our bills to come back, a busboy was offering one of our credit cards to the table behind us, as apparently the waitress had dropped it.Finally, after 40 minutes of waiting, we had to go back inside to find the waitress once more to determine where our bills and credit cards were, and the waitress offered NO apology, and did not appear remotely contrite over what I would consider particularly egregious service.An apology, plus a description as to why we were treated the way we were, would have gone a long way. Ultimately I understand why these things happen, perhaps the bill was tricky (it was not, our group of 7 had a cheeseburger/chicken sandwich/chicken tenders and a beer or two on separate bills), maybe she was new, maybe she was short staffed.So, we were choked! The service disappeared, and our group was missing the ball game and couldn't go to our seats as our credit cards were being held hostage by our waitress. Our group unfortunately, and not without reservations, ended up forgoing the tip for the service, as we were extremely frustrated.Eventually, we got our cards back, however one of our group members forgot their credit card in the booklet, and we went back to the restaurant LITERALLY 30 seconds later, where our waitress said "thanks for the super awesome tip guys." Eventually we were informed that the credit card could not be recovered.20 minutes later the credit card in question was used for a vape shop purchase a block away.Sal, the manager, was unhelpful at best and rude to our designated driver when we confronted them about our card.What began as an inconvenience ended with a cancelled credit card (THIS SUCKS! HE HAS TO CHANGE ALL OF HIS SUBSCRIPTIONS! BECAUSE OF THIS PLACE) and rude staff.Extremely, extremely disappointed in a major league baseball team to have an establishment who cares so little about service.To be positive: The bartender with shaved hair on the sides was incredible, and she got a tip, because I like tipping.Lastly, we emailed the organization today and have had zero response. Will not go back. 1 star.
Atmosphere: 5
Food: 3
Service: 1
Matt Ortman
Asked for bills 30 minutes before the baseball game started and we missed the first two innings. Historically bad service and confronted us why we didn't leave 25% tip... Unprofessional staff and management.
Atmosphere: 4
Food: 3
Service: 1
Paul Tracy
the reason I am giving this place one star is their website has a reservation button, nobody answers that google button. I have tried it for 2 days. Finally I called the place and was told only advanced tickets holders can make a reservation, the rest are first come first served. So why do you even have a button to make reservations?
Atmosphere: 1
Food: 1
Service: 1
Joe Filson
Great food but awful service. They lost my credit card and took 45 min to give me my bill and were unapologetic. Very disappointed. First time I’ve ever left $0 tip.
Very very slow service. Nachos arrived barely warm, with a frozen French fry under the cheese.Would not recommend.
Sal the manager was helpful and professional.
This is the way to watch a baseball game!! The food and service was great.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pound Bab Burger
Great experience ? we love it here we always come here when we come to dbacks
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Crispy Chicken Sandwich
Celebrated my 42nd B-Day on one of the hottest and most attended games this season during the 25th Anniversary celebration. Sal, the manager of the Draft Room, worked with our big group. Not being season ticket holders or Adavntage Members. We were able to get the majority of our party seated and close enough together. Jessica, our server, was on top of it all, especially with separate bills. The Draft Room has gone through a lot of changes this season but always a stop for us when taking in a game at Chase Field. The draft selection is always good and the bar is perfect to snag a quick beer. Until next time!!!
Wheelchair accessibility: We had wheelchair user with our group and were able to get to our table on their terrace.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Crispy Chicken Tenders
Very nice....
Atmosphere: 4
Food: 4
Service: 5
Sal & Jessica took wonderful care of us as we celebrated birthday & baseball! The Draft house was the perfect spot! Thank you so much!! ⚾️?
Atmosphere: 5
Food: 4
Service: 5
Sal and Jessica were absolutely fantastic! An amazing place to kick back, gave a great beer, and watch the game.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Crispy Tossed Chicken Tenders
Great service by Angela Daggons! She made our food taste better❤️
Pretty good
Restaurantji Recommends
Great atmosphere with Ballpark theme.
To preface, the first 30 minutes was truly great. We had a good burger and a friendly waitress, but the service was truly terrible at the end.We waited for drinks and our bill for more than 20 minutes, we had to find the waitress inside to get our bill so we could leave before the game started, then when someone sent our waitress, she grabbed our credit cards to pay, and was gone for another 20 minutes while the game was happening and we missed the first and second inning (and a foul ball landed right where our group was supposed to be to make it extra sad).As we were waiting for our bills to come back, a busboy was offering one of our credit cards to the table behind us, as apparently the waitress had dropped it.Finally, after 40 minutes of waiting, we had to go back inside to find the waitress once more to determine where our bills and credit cards were, and the waitress offered NO apology, and did not appear remotely contrite over what I would consider particularly egregious service.An apology, plus a description as to why we were treated the way we were, would have gone a long way. Ultimately I understand why these things happen, perhaps the bill was tricky (it was not, our group of 7 had a cheeseburger/chicken sandwich/chicken tenders and a beer or two on separate bills), maybe she was new, maybe she was short staffed.So, we were choked! The service disappeared, and our group was missing the ball game and couldn't go to our seats as our credit cards were being held hostage by our waitress. Our group unfortunately, and not without reservations, ended up forgoing the tip for the service, as we were extremely frustrated.Eventually, we got our cards back, however one of our group members forgot their credit card in the booklet, and we went back to the restaurant LITERALLY 30 seconds later, where our waitress said "thanks for the super awesome tip guys." Eventually we were informed that the credit card could not be recovered.20 minutes later the credit card in question was used for a vape shop purchase a block away.Sal, the manager, was unhelpful at best and rude to our designated driver when we confronted them about our card.What began as an inconvenience ended with a cancelled credit card (THIS SUCKS! HE HAS TO CHANGE ALL OF HIS SUBSCRIPTIONS! BECAUSE OF THIS PLACE) and rude staff.Extremely, extremely disappointed in a major league baseball team to have an establishment who cares so little about service.To be positive: The bartender with shaved hair on the sides was incredible, and she got a tip, because I like tipping.Lastly, we emailed the organization today and have had zero response. Will not go back. 1 star.
Atmosphere: 5
Food: 3
Service: 1
Asked for bills 30 minutes before the baseball game started and we missed the first two innings. Historically bad service and confronted us why we didn't leave 25% tip... Unprofessional staff and management.
Atmosphere: 4
Food: 3
Service: 1
the reason I am giving this place one star is their website has a reservation button, nobody answers that google button. I have tried it for 2 days. Finally I called the place and was told only advanced tickets holders can make a reservation, the rest are first come first served. So why do you even have a button to make reservations?
Atmosphere: 1
Food: 1
Service: 1
Great food but awful service. They lost my credit card and took 45 min to give me my bill and were unapologetic. Very disappointed. First time I’ve ever left $0 tip.
Atmosphere: 5
Food: 5
Service: 1
Recommended dishes: Chicken Sandwich
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