The Habit Burger Grill

My first time here & the young lady at the counter was very welcoming & helpful explaining the menu items. I watched the cook make my order & happy to see that it is fresh food coming out & delivered nice and hot. Restaurant was cleaned when I walked in and the same young lady that helped me was overseeing the lobby while guest dined in. She was very caring to her guest & removed my tray for me after asking how my meal was.

Atmosphere: 5

Food: 5

Service: 5

Great burgers!!

Atmosphere: 5

Food: 5

Service: 5

Haven't been here for a while, since it opened. Nasty patties. Like worse than McDonald's or Burger King...I ate a third of it and had to throw it away....urgh...THEN I realized I had ordered an Impossible Burger, and everything made sense 😭😞

Atmosphere: 2

Food: 1

Service: 3

By far the worst hamburger i have had from The Habit. Waited in drive thru for about 20 minutes before anyone asked for my order. I politely asked if there were issues and was told they are very short staffed - ok, no problem it happens. I get home and find a thin hamburger patty that clearly was for a kids meal and it was burnt and no cheese. I threw the burger away after 2 bites. Fries were very good.

Atmosphere: 1

Food: 1

Service: 1

Over priced and serves Pepsi products

The food was good the employees were nice helped out when needed and the atmosphere was clean and will go thare again

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Burger, Burger and Fries

Loved all service and food

Atmosphere: 5

Food: 5

Service: 5

A good experience because it sells. Other things not just hamburgers

Atmosphere: 5

Food: 5

Service: 5

The food order wasn't what we ordered, and they didn't return my debit card with receipt. Very disappointing

Atmosphere: 5

Food: 3

Service: 1

Recommended dishes: Burger, Sweet Potato Fries, Onion Rings

The food was very good, new manager Alex very attentive and good demeanor, great value!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Burger, Burger and Fries, Onion Rings

Building was freezing cold, food was made wrong but could not be remade to match what I ordered because they ran out of a main ingredient. They offered to refund my money instead. I agreed but then no refund ever happened! They stole $36 from me. I tried to contact the company HQ and the local franchise owner about this issue. The local franchise owner told me to take it up with HQ and HQ just offered me some coupons for future visits! Did I just get literally scammed? These aren't gift cards!

I called the bank about the charge and they told me I would have to file a police report otherwise there was nothing they could do.

So, I file a police report, send it to the bank and finally, 3 weeks after all this, I got my money back. Like I have nothing better to do than fight for what was taken from me to be rightfully returned and spend hours for days after this incident because I was hungry and made a bad decision who to give my business to. And still, after all this time, the HQ and local franchise owner remain silent as though I did something to deserve this silent treatment.

Just look at the boiler-plate, cut-and-paste response you get when you post a critical review here. Its always the same, automated 'We are so sorry to hear about your recent experience. Could you please reach out to us..."

If you see that cut-and-paste response, its a way to infer any further discussion will happen privately so no one reading these reviews can see what happens next. Keep this in mind how the issue is never resolved in the companies public responses and there is no reassurance that issue won't happen again.

Would you eat here if this happened to you?

Atmosphere: 1

Food: 3

Service: 1

Recommended dishes: Burger and Fries

First time here was a waste of time. I waited 10 minutes being the only one in the drive thru and get all the way home and they forget both of my orders of fries. All I got was the 3 burgers in my order like it should not have been that hard. I go back and they don't even say sorry. They just give me some else's fries and they shew me out the door. Hopefully they remember the next persons fries Like you could have at least threw a free sauce on there for the inconvenience. But nothing? Not even a sorry? What a way to ruin business. Now I know why I never came here

Got a char burger with cheese and fries. I love dipping the fries in ranch! Great burger! Perfectly crispy fries!

Only recommendation would be less salt on the fries!

Food: 4

Service: 5

I just ordered 2 burgers from this restaurant as takeout and both were very very salty that can’t be eaten. We threw them away. I don’t recommend this restaurant to anyone as their quality is not as they were before.

Food: 1

Food is always the bomb here. Love the BBQ bacon charburger and lime strawberry lemonade.

Atmosphere: 5

Food: 5

Service: 5