I was extremely upset at how we were treated tonight when ordering sno cones. We arrived at 8:54PM clearly while they are still open and the girl had an immediate attitude. It made me so uncomfortable. As someone who has also worked in the food industry, I would NEVER make someone feel like that when it’s MY JOB. She already started making both the sno cones and my boyfriend let her know we wanted ice cream in ours. Again, more attitude and irritation from her. We come here frequently and have for years. I’ve never had an encounter like the one I had tonight. Both sno cones were done in less than 5 Minutes. The window was closed already by 9:00PM I can imagine that pre closing was already done and the amount of time it takes to close that place down, I can’t see it being past 9:30. Regardless, this employee is extremely unprofessional, has terrible customer service skills, and should really see this as a learning opportunity to treat paying customers with respect regardless if there’s 6 minutes until you close.
Brenda Files
Very yummy, excellent selections, friendly service
Jason Cox
I had a great experience at Tropical Sno! The Silver Fox flavor was refreshing and delicious. The staff used gloves when handling the ice, ensuring everything was clean and hygienic. The misters outside were a fantastic touch, keeping me cool and comfortable in the hot sun while I enjoyed my treat. Highly recommend!
Victor Santana
I saw this place on my way home so I Decided to stop and get a nice cool treat for this hot weather.
Service was excellent from the young lady working the booth. No complaints with the interaction.
Great concept with lots of different options.
I decided to go with mango pineapple sno.
Which looked really good and refreshing but here is the reason for the 1 star.
Whenever I order from any established that serves food or drinks. I look at the cleanliness of how they handle the food and drinks.
After I paying with cash and receiving my change from her.
I noticed she didn’t wash her hands. She started moving shaved ice with her hand. Thinking she was going to clean the leftovers of the previous drinks. Maybe wash hands after but no.
She literally tilted my cup and started catching the ice from the machine in her hand and placing in my cup. No gloves or washed before touching the ice.
2nd issues was to watch her refill one of the syrup I believe it was the mango. As she proceeded to refill the bottle. She dropped the pouring spout. Which rolled on the dirty ground. She picked it up and just placed it in the bottle and proceeded to make my drink. She didn’t even wash that before placing into the bottle.
I threw my drink away. It looked good but couldn’t tell you if it was good.
Unfortunately I will not be going back due to the dirty operations.
The chance of seeing fruit flies in the syrup sooner than later.
Kaz S.
Great shaved ice
BA F
Best snow cone in AZ! The ice is so powdery and soft and they have so many flavors to choose from. Adding vanilla ice cream on the bottom of the snow cone is a must try!
Debi Zed
Absolutely delicious ice in so many different flavors!!
Alexandria Skill
Me and my family LOVE this spot. We get tacos next door and then dessert here. It is a small spot with only outdoor seating but they have shade and AMAZING misters to keep you cool ? we will drive WAY out of the way just to go here whenever we are in Phoenix.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Strawberry Shortcake Hawaiian Style with Vanilla Cream
The perfect soft snow. They have sugar free flavors and SO many suggested combinations. Its is THE perfect sizzling-hot day treat! We recommend Hawaiian style with the crème on top and vanilla ice cream on the bottom! We'll be back again and again!
Atmosphere: 3
Food: 5
Service: 5
Lilly Oniix Pheanyx
Its a stand outside or eat in the car kinda place, but it's close to our favorite store and helps cool you down in the heat
Parking: No designated parking
Wheelchair accessibility: It's a stand in the parking lot it's easy to get to
Atmosphere: 1
Food: 5
Service: 3
Recommended dishes: Shaved Ice
Rodrigo Del Rio
Great flavors and kids love them.
Food: 5
Service: 5
Rhonda Adams
Absolutely the BEST snow cone and service was outstanding! So worth the price. We will be back
Atmosphere: 5
Food: 5
Service: 5
Rosemary Dominguez
Visiting, was the right treat for the heat ? so good under the misters, even tho it was 120° ?.
Such a great place with good prices.
We love tropical snow. Great prices. :)
I was extremely upset at how we were treated tonight when ordering sno cones. We arrived at 8:54PM clearly while they are still open and the girl had an immediate attitude. It made me so uncomfortable. As someone who has also worked in the food industry, I would NEVER make someone feel like that when it’s MY JOB. She already started making both the sno cones and my boyfriend let her know we wanted ice cream in ours. Again, more attitude and irritation from her. We come here frequently and have for years. I’ve never had an encounter like the one I had tonight.
Both sno cones were done in less than 5
Minutes. The window was closed already by 9:00PM I can imagine that pre closing was already done and the amount of time it takes to close that place down, I can’t see it being past 9:30. Regardless, this employee is extremely unprofessional, has terrible customer service skills, and should really see this as a learning opportunity to treat paying customers with respect regardless if there’s 6 minutes until you close.
Very yummy, excellent selections, friendly service
I had a great experience at Tropical Sno! The Silver Fox flavor was refreshing and delicious. The staff used gloves when handling the ice, ensuring everything was clean and hygienic. The misters outside were a fantastic touch, keeping me cool and comfortable in the hot sun while I enjoyed my treat. Highly recommend!
I saw this place on my way home so I Decided to stop and get a nice cool treat for this hot weather.
Service was excellent from the young lady working the booth. No complaints with the interaction.
Great concept with lots of different options.
I decided to go with mango pineapple sno.
Which looked really good and refreshing but here is the reason for the 1 star.
Whenever I order from any established that serves food or drinks. I look at the cleanliness of how they handle the food and drinks.
After I paying with cash and receiving my change from her.
I noticed she didn’t wash her hands. She started moving shaved ice with her hand. Thinking she was going to clean the leftovers of the previous drinks. Maybe wash hands after but no.
She literally tilted my cup and started catching the ice from the machine in her hand and placing in my cup. No gloves or washed before touching the ice.
2nd issues was to watch her refill one of the syrup I believe it was the mango. As she proceeded to refill the bottle. She dropped the pouring spout. Which rolled on the dirty ground. She picked it up and just placed it in the bottle and proceeded to make my drink. She didn’t even wash that before placing into the bottle.
I threw my drink away. It looked good but couldn’t tell you if it was good.
Unfortunately I will not be going back due to the dirty operations.
The chance of seeing fruit flies in the syrup sooner than later.
Great shaved ice
Best snow cone in AZ! The ice is so powdery and soft and they have so many flavors to choose from. Adding vanilla ice cream on the bottom of the snow cone is a must try!
Absolutely delicious ice in so many different flavors!!
Me and my family LOVE this spot. We get tacos next door and then dessert here. It is a small spot with only outdoor seating but they have shade and AMAZING misters to keep you cool ? we will drive WAY out of the way just to go here whenever we are in Phoenix.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Strawberry Shortcake Hawaiian Style with Vanilla Cream
Restaurantji Recommends
The perfect soft snow. They have sugar free flavors and SO many suggested combinations. Its is THE perfect sizzling-hot day treat! We recommend Hawaiian style with the crème on top and vanilla ice cream on the bottom! We'll be back again and again!
Atmosphere: 3
Food: 5
Service: 5
Its a stand outside or eat in the car kinda place, but it's close to our favorite store and helps cool you down in the heat
Parking: No designated parking
Wheelchair accessibility: It's a stand in the parking lot it's easy to get to
Atmosphere: 1
Food: 5
Service: 3
Recommended dishes: Shaved Ice
Great flavors and kids love them.
Food: 5
Service: 5
Absolutely the BEST snow cone and service was outstanding! So worth the price. We will be back
Atmosphere: 5
Food: 5
Service: 5
Visiting, was the right treat for the heat ? so good under the misters, even tho it was 120° ?.
Atmosphere: 5
Service: 5
Recommended dishes: Shaved Ice
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