The employees were hospitable but I get home and they got my order wrong. A waste of 17 dollars because I'm not driving back there. Will definitely not go back to this location.
Service: 1
Tom Whiting
My Wendy's Experience By Tom W.
It was a clear sky beginning to warm up at the end of Feb 2025 mid day when me and my friend were disembarking on a mission when my stomach began speaking to me. I was concerened as I don't speak gastric but, held it in and knew that google translate would have my back covered. After the last capture of sound by google of the dialect from whom I know as Senior Ghrelin, google let me know that he had said " feed me B!@#$!!". So me and my friend saw and entered the Wendy's close by. The show began... The girl at the counter didn't make a sound to me not to any of my attempts like "Hello" "Hi" and betrer yet not even from my not breaking eye contact with her. Post figuring out she wasn't a talker ,or maybe she was, I knew she was at minimum a master of the art of extreme stoicism. I proceeded and asked for a baconnator against my better judgement. Having been defeated by the counter master I knew victory would be mine should I be able to get that gluttoness marvel inside me and bask in lunch break elation. I go to fill fill my cup when there is a steady banter of a conversation coming from somewhere in the lounge that only had one voice ... No obvious beginning or end to each exchange just a stream of dialogue spoken by one voice after a 3 Frosty binder. I spied the man who was definitely practicing his dark artform of excited dellerium... The counter crew also doing the same as well as the manager. They all did the same an extended stare at this cathartic jukebox as did I. When he stopped for only a moment to bestow his question upon me.... "Do you Speak English?" in a low gritty tone paced to match... I responded kindly "I'm sorry I cant help you right now" thats the first thing that came to mind after my experience with counter girl.... he then lamented something to the affect that "she's been there for 45 mins should I go help her..." I walked away... Moving forward my friend and I sat down to chow and no more than a couple bites in my friends almond eyes go to ping pong ball sizes mid chew and says to me "look..." so I turn to see nothing but my my friend is as quickly as he can trying to finish his mouth watering grub and exxclaims "Shes taking a S@#$!" What the.... I look again and right there on the North side of Peoria ave is a woman not squating but just folded in half pushing what apppeared to be a two day old Wendy's Sod Bomb just off the side walk... I knew then thats what the emotional jukebox was talking about in the lounge.. I couldnt look away driven by morbid curiosity and stared... Next a couple of older ladies said to me and my friend "You are the guys that come here every Friday aren't you... , then she pointing says " we sit over there and you guys sit right there...." baffled I didn't disagree and said back to them 'I put it on my calendar for next Friday 3pm." The whole time all of this glorious city of Phoenix representing action there was a couple of cops watching from the Vitaminn Shoppe adjancent to Wendy's.... my inner dialogue buzzing now in my cranium' with my best Arny voice I said " Wendy's..... I'll be back!" Wendy's corp this location is the epitome of how the rest of your locations should be. 1. Un-friendly staff 2. Loud crack heads left unchecked 3. Zombie walkers bent in half just outside of the resturaunt 4. Cops close by to make sure nothing disturbs this delicate balance of peace in the Wendy's community.
Who cares about the food when you get all these fringe benefits.
Atmosphere: 5
Food: 2
Service: 1
Sandra Topliff
Went through the window to order and was surprised how fast my order was done and ready within minutes. Unfortunately, my order of a single burger was cold, the bun was hard, it was drowning of ketchup. The fries were over cooked. The "new" taco salad ($7.99) was overpriced it was small , more beans than lettuce and honestly the chili your given to add is not necessary.
Mister Mack
Do you want ice cold fries and dry old sandwiches? You came to the right place! You want cheese? You'll overpay for it and not get it. Used to be fair price for fair food. Now we pay high prices for terrible food. I'm done with this location.
Food: 1
Service: 1
Sikita R
Breakfast sandwiches were hard and cold
Atmosphere: 3
Food: 2
Service: 4
Recommended dishes: Breakfast Sandwich
Njeri Mitchell
Window lady was terrible on a Tuesday night last week . Rude. Slow. Asked for handful of ketchup and she responded "I don't think I can give you a handful of ketchup.". I had three meals without as much as a napkin, and ketchup is the problem? I meant to ask her about the frosty thing and completely forgot about it and checking my bags. Got home and guess what, the order was incorrect. Called but never got an answer. Had to leave a message which I did, still no call back! Service=PissPoor
Food: 3
Service: 1
Recommended dishes: Double Stack, French Fries
Jen Gonzalez
Went on a Saturday night at 10:20 and doors were locked. The hours were clearly stated as dining room closing at 11pm. When I went to the drive thru window and repeatedly knocked on the window because they wouldnt come to the window to speak to me the employee with the purple hair called the police and said she was scared ?! Once I showed the police the video they also questioned why they had the doors locked and wouldn't answer the window . They also saw there was no threatening demeanor and said I could file a complaint because it was falsely reported but I don't do that type of thing
Service: 1
Jason Blair
How lazy can your staff be to just throw whole pieces of bacon on a baconator fries
Atmosphere: 1
Food: 3
Service: 1
Mark Karns
Ran through drive through when ti was not busy at all. Got a bacon hamburger but it came out very fast. Meat was not hot. Tasted ok, but meat was re-heated.
Miserable workers :(. They were rude when I pulled up the Wendys app as a male worker said the app has “nothing to do with them”… it was the Wendy’s app.
I was nice considering they were out of almost everything.
The app worked.
Atmosphere: 1
Food: 1
Service: 1
Jessica Stokes
As prices continue to rise, I'm very disappointed with the service that you provide. I went through drive-thru at this location and it was a challenge to even be acknowledged by the person that was taking my money and giving me the food. I even mentioned the fact that I was saying hello and greeting the people who are at the window and their response was" oh we're good" I let the people know that no, WE'RE not good because you didn't bother to at least say hello. I even made a joke of here take my money when I handed my card and they were just zombies. If I don't pay money for food that I'm getting through a drive-thru, there's very little expectations but the least that I expect is to be acknowledged that I'm there giving my money and buying the food. I may sound crazy but I feel like that's the very least that I should get when going to an establishment and paying money for food. When there are so many options for fast food, I have very little interest in spending my money at a place that can't provide basic human decency.
Atmosphere: 1
Food: 3
Service: 1
Angie Timmons
This is the third time I come to this Wendy’s I’ve tried time and time again to give them a shot but the service sucks. The food is ok but the service killed the entire experience. Staff is rude and unwilling to help
Atmosphere: 1
Service: 1
Johnny A
Very rude service from cashier Norma. All my fountain drinks flat. Get your act together Wendy's at Metro center.
Atmosphere: 1
Food: 1
Service: 1
KC Cole
I had a disappointing experience at Wendy’s recently. When we pulled up to the speaker, we asked politely for a moment to decide on our order, and the staff member was initially nice and said okay. However, ordering turned out to be more difficult than expected due to several misunderstandings. When I ordered spicy buffalo sauce, they mistakenly heard BBQ, which I corrected politely.
When we pulled up to the window, I realized I had a coupon for a free Jr. Frosty. I mentioned it, thinking it would be okay, but was met with a surprisingly hostile response. The staff told me I should have mentioned it at the speaker, which I wasn’t aware of as it’s not stated on the coupon. I apologized and said it wasn’t a big deal if it couldn’t be added, but they kept insisting I “needed to know for next time,” which felt unnecessary.
Finally, as I was trying to pay using Apple Pay, the staff member abruptly snapped, “HOLD IT,” in a tone that came across as very rude. It felt like she didn’t want to be there, and the overall experience left a bad taste. The name on the receipt was Aleena.
The employees were hospitable but I get home and they got my order wrong. A waste of 17 dollars because I'm not driving back there. Will definitely not go back to this location.
Service: 1
My Wendy's Experience
By Tom W.
It was a clear sky beginning to warm up at the end of Feb 2025 mid day when me and my friend were disembarking on a mission when my stomach began speaking to me. I was concerened as I don't speak gastric but, held it in and knew that google translate would have my back covered. After the last capture of sound by google of the dialect from whom I know as Senior Ghrelin, google let me know that he had said " feed me B!@#$!!".
So me and my friend saw and entered the Wendy's close by. The show began... The girl at the counter didn't make a sound to me not to any of my attempts like "Hello" "Hi" and betrer yet not even from my not breaking eye contact with her. Post figuring out she wasn't a talker ,or maybe she was, I knew she was at minimum a master of the art of extreme stoicism. I proceeded and asked for a baconnator against my better judgement. Having been defeated by the counter master I knew victory would be mine should I be able to get that gluttoness marvel inside me and bask in lunch break elation. I go to fill fill my cup when there is a steady banter of a conversation coming from somewhere in the lounge that only had one voice ... No obvious beginning or end to each exchange just a stream of dialogue spoken by one voice after a 3 Frosty binder. I spied the man who was definitely practicing his dark artform of excited dellerium... The counter crew also doing the same as well as the manager. They all did the same an extended stare at this cathartic jukebox as did I. When he stopped for only a moment to bestow his question upon me.... "Do you Speak English?" in a low gritty tone paced to match... I responded kindly "I'm sorry I cant help you right now" thats the first thing that came to mind after my experience with counter girl.... he then lamented something to the affect that "she's been there for 45 mins should I go help her..." I walked away...
Moving forward my friend and I sat down to chow and no more than a couple bites in my friends almond eyes go to ping pong ball sizes mid chew and says to me "look..." so I turn to see nothing but my my friend is as quickly as he can trying to finish his mouth watering grub
and exxclaims "Shes taking a S@#$!" What the.... I look again and right there on the North side of Peoria ave is a woman not squating but just folded in half pushing what apppeared to be a two day old Wendy's Sod Bomb just off the side walk... I knew then thats what the emotional jukebox was talking about in the lounge.. I couldnt look away driven by morbid curiosity and stared... Next a couple of older ladies said to me and my friend "You are the guys that come here every Friday aren't you... , then she pointing says " we sit over there and you guys sit right there...." baffled I didn't disagree and said back to them 'I put it on my calendar for next Friday 3pm." The whole time all of this glorious city of Phoenix representing action there was a couple of cops watching from the Vitaminn Shoppe adjancent to Wendy's.... my inner dialogue buzzing now in my cranium' with my best Arny voice I said " Wendy's..... I'll be back!" Wendy's corp this location is the epitome of how the rest of your locations should be.
1. Un-friendly staff
2. Loud crack heads left unchecked
3. Zombie walkers bent in half just outside of the resturaunt
4. Cops close by to make sure nothing disturbs this delicate balance of peace in the Wendy's community.
Who cares about the food when you get all these fringe benefits.
Atmosphere: 5
Food: 2
Service: 1
Went through the window to order and was surprised how fast my order was done and ready within minutes. Unfortunately, my order of a single burger was cold, the bun was hard, it was drowning of ketchup. The fries were over cooked. The "new" taco salad ($7.99) was overpriced it was small , more beans than lettuce and honestly the chili your given to add is not necessary.
Do you want ice cold fries and dry old sandwiches? You came to the right place! You want cheese? You'll overpay for it and not get it. Used to be fair price for fair food. Now we pay high prices for terrible food. I'm done with this location.
Food: 1
Service: 1
Breakfast sandwiches were hard and cold
Atmosphere: 3
Food: 2
Service: 4
Recommended dishes: Breakfast Sandwich
Window lady was terrible on a Tuesday night last week . Rude. Slow. Asked for handful of ketchup and she responded "I don't think I can give you a handful of ketchup.". I had three meals without as much as a napkin, and ketchup is the problem? I meant to ask her about the frosty thing and completely forgot about it and checking my bags. Got home and guess what, the order was incorrect. Called but never got an answer. Had to leave a message which I did, still no call back!
Service=PissPoor
Food: 3
Service: 1
Recommended dishes: Double Stack, French Fries
Went on a Saturday night at 10:20 and doors were locked. The hours were clearly stated as dining room closing at 11pm. When I went to the drive thru window and repeatedly knocked on the window because they wouldnt come to the window to speak to me the employee with the purple hair called the police and said she was scared ?! Once I showed the police the video they also questioned why they had the doors locked and wouldn't answer the window . They also saw there was no threatening demeanor and said I could file a complaint because it was falsely reported but I don't do that type of thing
Service: 1
How lazy can your staff be to just throw whole pieces of bacon on a baconator fries
Atmosphere: 1
Food: 3
Service: 1
Ran through drive through when ti was not busy at all. Got a bacon hamburger but it came out very fast. Meat was not hot. Tasted ok, but meat was re-heated.
Atmosphere: 2
Food: 2
Service: 4
Good food, reliable quality.
Slow, poor service.
Atmosphere: 3
Food: 5
Service: 3
Restaurantji Recommends
Miserable workers :(. They were rude when I pulled up the Wendys app as a male worker said the app has “nothing to do with them”… it was the Wendy’s app.
I was nice considering they were out of almost everything.
The app worked.
Atmosphere: 1
Food: 1
Service: 1
As prices continue to rise, I'm very disappointed with the service that you provide. I went through drive-thru at this location and it was a challenge to even be acknowledged by the person that was taking my money and giving me the food. I even mentioned the fact that I was saying hello and greeting the people who are at the window and their response was" oh we're good" I let the people know that no, WE'RE not good because you didn't bother to at least say hello. I even made a joke of here take my money when I handed my card and they were just zombies. If I don't pay money for food that I'm getting through a drive-thru, there's very little expectations but the least that I expect is to be acknowledged that I'm there giving my money and buying the food. I may sound crazy but I feel like that's the very least that I should get when going to an establishment and paying money for food. When there are so many options for fast food, I have very little interest in spending my money at a place that can't provide basic human decency.
Atmosphere: 1
Food: 3
Service: 1
This is the third time I come to this Wendy’s I’ve tried time and time again to give them a shot but the service sucks. The food is ok but the service killed the entire experience. Staff is rude and unwilling to help
Atmosphere: 1
Service: 1
Very rude service from cashier Norma. All my fountain drinks flat. Get your act together Wendy's at Metro center.
Atmosphere: 1
Food: 1
Service: 1
I had a disappointing experience at Wendy’s recently. When we pulled up to the speaker, we asked politely for a moment to decide on our order, and the staff member was initially nice and said okay. However, ordering turned out to be more difficult than expected due to several misunderstandings. When I ordered spicy buffalo sauce, they mistakenly heard BBQ, which I corrected politely.
When we pulled up to the window, I realized I had a coupon for a free Jr. Frosty. I mentioned it, thinking it would be okay, but was met with a surprisingly hostile response. The staff told me I should have mentioned it at the speaker, which I wasn’t aware of as it’s not stated on the coupon. I apologized and said it wasn’t a big deal if it couldn’t be added, but they kept insisting I “needed to know for next time,” which felt unnecessary.
Finally, as I was trying to pay using Apple Pay, the staff member abruptly snapped, “HOLD IT,” in a tone that came across as very rude. It felt like she didn’t want to be there, and the overall experience left a bad taste. The name on the receipt was Aleena.
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