My potatoes were extremely cold this morning. A simple 5 minute drive wouldn’t have caused this. STOP GIVING OUT OLD FOOD!!! 😡
Food: 1
Garret Smith
They assumed my gender when I requested to use the restrooms. Food was cold and bacon was undercooked.
Atmosphere: 1
Food: 3
Service: 1
B. Badilla
Terrible, ordered a SpongeBob meal which is an overpriced combo meal.Meat was dry and tasteless,fries were overdone,only thing decent was the pineapple shake.No character image was printed on anything!
Wheelchair accessibility: No wheelchair automatic door, have to struggle through two doors to get in.
Atmosphere: 3
Food: 1
Service: 4
ED DELGADO
Good service
Atmosphere: 4
Food: 4
Service: 4
Agie O
The service at this location was extremely disappointing. Despite having a full staff, not one employee acknowledged the customers in the lobby, who had already been waiting for over 10 minutes when I arrived. Instead, the staff focused solely on the drive-thru. I wanted to see if this lack of service was exaggerated, and unfortunately, it was not. The lobby customers were entirely ignored.
The manager, Cedrick, was equally disappointing. He avoided addressing the situation by keeping his head down, making sandwiches, and failing to demonstrate any leadership or customer service skills. It’s concerning that a manager, who earns more than his front-line staff, would avoid responsibility and not engage with customers. A lobby customer showed more professionalism and tact than he did. It’s hard to understand how Cedrick holds a management position given his apparent lack of basic customer service.
Furthermore, there was a clear health violation when an animal entered the restaurant due to the staff’s negligence. This is unacceptable, and I intend to report it to the health department. Allowing animals into a food establishment is a serious issue that cannot be ignored, no matter the location.
To add to the chaos, two employees were struggling to locate the order for the person in front of me, with Cedrick seemingly attempted to stay confused.
I would rather drive further away than return to this location. The lack of professionalism and disregard for customer service here is astonishing.
Atmosphere: 1
Food: 1
Service: 1
Nebraska Cornhuskers
If I could give a negative I would. Staff was dirty all over. Clothes looked like she was in a mud fight. Looked like she just rolled over. Her attitude was not good. Don't wash hands.
Atmosphere: 1
Food: 1
Service: 1
jason rawlins
Just pulled in, and the first thing said was, " I will be with you in a minute." Then she comes back a minute later and takes my order. I am the only one in the drive-thru, and I see 2 cars in the parking lot. I order a #8, pull up, the girls ask what my drink is again, gives me drink and I asks for me to pull forward. I said, "No,I am the only one here". She calls for her manager Johnny and he asks me politely and then says, "we are on a timer and it affects our bonuses." I decided to pull up one car length and with in seconds, had my food. Why did I need to pull up?
Cody Thorson
All I can say is if the staff namely Frances make this place better than it actually is. She was so kind, patient and helpful. Great employee, definitely makes up for anything that was dissatisfactory.
Atmosphere: 4
Food: 3
Service: 5
Mia Thorson
Fraces was amazing thank you so much! They helped me and my family have a fun time together
We went last night to drive thru, and first of all they didn’t repeat my order. No total amount given at time of order or time of payment at the window. No receipt given. Food was rushed to me. It was cold burgers and very old and cold fries. Never will I go to this location. It’s the worst Wendy’s I’ve been to. Need to get Channel 3 news to review them. And call BBB on them too.
Atmosphere: 1
Food: 1
Service: 1
Ebony Thomas
Burgers cold & 1 piece of bacon! Small portion of fries in both small & medium sizes. Stale & new fries mixed & overly salted! Regular nuggets luke warm at best! Best thing was the drinks & sauced nuggets. Disappointed!
Atmosphere: 2
Food: 1
Service: 5
Recommended dishes: Classic Chocolate Frosty
Cecila Mccowan
I don't know what happened to customer service, but this location doesn't have it at all. This is my 2nd time going here and every time they have very bad attitudes. Then, on top of all of that, the restaurant is nasty and smells bad. I will not be returning to this location. Clean up...... Soda machine, floors ,tables ect....
Atmosphere: 1
Food: 1
Service: 1
Megan Hanes
The drive-thru staff is great
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Nuggets, Chili
Dan Gwin
Slowest drive thru. Dining room is locked before 9 pm on weekends. Overall, trash.
My potatoes were extremely cold this morning. A simple 5 minute drive wouldn’t have caused this. STOP GIVING OUT OLD FOOD!!! 😡
Food: 1
They assumed my gender when I requested to use the restrooms. Food was cold and bacon was undercooked.
Atmosphere: 1
Food: 3
Service: 1
Terrible, ordered a SpongeBob meal which is an overpriced combo meal.Meat was dry and tasteless,fries were overdone,only thing decent was the pineapple shake.No character image was printed on anything!
Wheelchair accessibility: No wheelchair automatic door, have to struggle through two doors to get in.
Atmosphere: 3
Food: 1
Service: 4
Good service
Atmosphere: 4
Food: 4
Service: 4
The service at this location was extremely disappointing. Despite having a full staff, not one employee acknowledged the customers in the lobby, who had already been waiting for over 10 minutes when I arrived. Instead, the staff focused solely on the drive-thru. I wanted to see if this lack of service was exaggerated, and unfortunately, it was not. The lobby customers were entirely ignored.
The manager, Cedrick, was equally disappointing. He avoided addressing the situation by keeping his head down, making sandwiches, and failing to demonstrate any leadership or customer service skills. It’s concerning that a manager, who earns more than his front-line staff, would avoid responsibility and not engage with customers. A lobby customer showed more professionalism and tact than he did. It’s hard to understand how Cedrick holds a management position given his apparent lack of basic customer service.
Furthermore, there was a clear health violation when an animal entered the restaurant due to the staff’s negligence. This is unacceptable, and I intend to report it to the health department. Allowing animals into a food establishment is a serious issue that cannot be ignored, no matter the location.
To add to the chaos, two employees were struggling to locate the order for the person in front of me, with Cedrick seemingly attempted to stay confused.
I would rather drive further away than return to this location. The lack of professionalism and disregard for customer service here is astonishing.
Atmosphere: 1
Food: 1
Service: 1
If I could give a negative I would. Staff was dirty all over. Clothes looked like she was in a mud fight. Looked like she just rolled over. Her attitude was not good. Don't wash hands.
Atmosphere: 1
Food: 1
Service: 1
Just pulled in, and the first thing said was, " I will be with you in a minute." Then she comes back a minute later and takes my order. I am the only one in the drive-thru, and I see 2 cars in the parking lot. I order a #8, pull up, the girls ask what my drink is again, gives me drink and I asks for me to pull forward. I said, "No,I am the only one here". She calls for her manager Johnny and he asks me politely and then says, "we are on a timer and it affects our bonuses." I decided to pull up one car length and with in seconds, had my food. Why did I need to pull up?
All I can say is if the staff namely Frances make this place better than it actually is. She was so kind, patient and helpful. Great employee, definitely makes up for anything that was dissatisfactory.
Atmosphere: 4
Food: 3
Service: 5
Fraces was amazing thank you so much! They helped me and my family have a fun time together
Service: 5
Burnt food but service was good
Atmosphere: 5
Food: 1
Service: 5
Restaurantji Recommends
We went last night to drive thru, and first of all they didn’t repeat my order. No total amount given at time of order or time of payment at the window. No receipt given. Food was rushed to me. It was cold burgers and very old and cold fries. Never will I go to this location. It’s the worst Wendy’s I’ve been to. Need to get Channel 3 news to review them. And call BBB on them too.
Atmosphere: 1
Food: 1
Service: 1
Burgers cold & 1 piece of bacon! Small portion of fries in both small & medium sizes. Stale & new fries mixed & overly salted! Regular nuggets luke warm at best! Best thing was the drinks & sauced nuggets. Disappointed!
Atmosphere: 2
Food: 1
Service: 5
Recommended dishes: Classic Chocolate Frosty
I don't know what happened to customer service, but this location doesn't have it at all. This is my 2nd time going here and every time they have very bad attitudes. Then, on top of all of that, the restaurant is nasty and smells bad. I will not be returning to this location. Clean up...... Soda machine, floors ,tables ect....
Atmosphere: 1
Food: 1
Service: 1
The drive-thru staff is great
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Nuggets, Chili
Slowest drive thru. Dining room is locked before 9 pm on weekends. Overall, trash.
Atmosphere: 1
Food: 3
Service: 1
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