This place is what I call fast food, not like the one the M. Excellent customer service very fast and the food is also really good, The lobby as well as the restroom were very clean.
Atmosphere: 4
Food: 5
Service: 5
Evangelina Quezada
Very rude workers.
Fabby Morales
Wow... I went to pick up my order that I placed online, I arrived and the employee threw my order at me on the counter and she didn't even turn to look at me and I with my face, what's wrong? I will no longer return the racist feeling.
Atmosphere: 1
Food: 3
Service: 1
Vaughan Starnes
Our Cashier, Armani was very friendly, and was just so welcoming. We will definitely be coming back
I order on Uber eats and the food always gets cancelled. Terrible service time.
Atmosphere: 1
Food: 1
Service: 1
Noland Black
Wonderful experience. Had such a great time. Family party, and it was fantastic. Great staff and very helpful. 10 out 10.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hamburger
That Steve Guy
Order was completely wrong, who wants a plain patty on 2 bottom buns? This isn't a Wendy's, it's a disgrace to our democracy!!!
Atmosphere: 1
Food: 1
Service: 1
Victor Cos
Horrible experience. Of all Wendy’s I’ve ever been to. I’ve never been rejected an order. I simply wanted to order an apple pecan salad, replacing grilled chicken for perhaps two spicy chicken patty’s. Since when are you not allowed to modify orders? Isn’t there a modify button? Is that against policy or corporate standards? If I remember correctly when I worked for Wendy’s, I modified salad orders all the time without question to my customers. I am heavily disappointed and never returning this location again and I don’t recommend this location to anybody that is used to modifying a simple order. Not to mention your employee has something to say when I walked away very rude old lady. Clair you seriously need more training I expected you as an elder to have more respect towards a young man who addressed you with respect.
Food: 1
Service: 1
Oscar Madrid
Good food, delivered fast. What else is there to say 😁
Amazing service, went through the drive thru and the the employee went above an beyond for us, night was saved. The employee Juew or Jule not sure on the spelling has amazing customer service skills and absolutely made my day, will definitely to be coming back ?
Atmosphere: 3
Food: 5
Service: 5
Jimmy Forrester
I haven't been to Wendy's in maybe a year. But I do not remember their spicy chicken sandwich for $12 bucks was kids size. What a joke, never again. Pepper packet for size comparison.
Atmosphere: 5
Food: 1
Service: 5
Ferdinando Mendiola
Food price and service.
Atmosphere: 5
Food: 5
Service: 5
Anna U-E
Worst costumer service I have encountered in awhile. Judas the mgr at the time was so rude. 1. Asked to order a chili @ the window because we had a big order and forgot one item. He said I had to get back in line. I did want clarity on why it was so complicated to scoop some chile in a cup I didn’t ask for them to grill something. He gave me attitude. And said it’s policy 2. Before I left I had asked him if everything was in the bag I took his word he said yeah we headed towards freeway to go home and noticed that we were missing 2 of our fries. We drove back if anyone knows that area right now is crowded w/ traffic and construction so it took at least 10 minutes to get back 3. At this point I wanted our money back because the service and Judas attitude. It gets worse than this. He calls one of the gm so he could get permission for a refund he explains it’s the chili lady so already had words about me from the first time I left. 4. He talks to her for at least 5 minutes or more explaining that I wanted a refund. He comes toward me and tells his gm he will be putting her on speaker so I can hear her tell me that she wasn’t going to give me a refund. She explains they do not give refunds and I have to go to the place I purchased my order. So I was like the drive thru she said you bought it in the drive thru and then Judas starts to explain to her it’s the chili lady again. She came through drive thru. So she said ok that I could get my refund back of 60. And some change 5. So the lady at the counter I think her name was Mary she went through our bags and started to trash it all she went through the kids meals and noticed the toys where open and not in the baggy and yes the kids waiting for me in the vehicle had the toys because the kids opened them when we first left the store and they wanted them. So my son offered to buy the toys. The lady(Mary) said we don’t sell them separately and I need them back. I let them know we had them in the car she said I need them back. My son went to get them from the kids and they cried but we did give them back and the lady Mary gave them to a co worker and that coworker gave it to other one and he told the lady for your kids. 6. I had asked the lady for a cooperate number she said she doesn’t know it and they don’t give it out 7. Judas finally was able to get my money out of the register. So as he handed me the money. I asked him for a cooperate number he said we are not cooperate we are a franchise. We ask do you have a number for who ever is in charge of you . He said you can look it up. I asked him so who is in charge of you?He said my gm. ok what is their name and number. Steve and the lady we just talk to about the refund. He didn’t want to give a number out because they can’t 8. I got my refund and started to walk out and I decided to count my money and I realize he now shorted me by a dollar so went back to let him know and he was upset that I noticed and asked me for the change in hand and gave me the dollar and different change. I asked him again for his name because I kept forgetting it with all the sarcastic attitude with him and the lady (Mary)kept giving me. I re asked for his name again and the lady. Then I just asked him to write it down. He dead ass looked at me and spelled his name out J U D AS while he walk away and did not write it down like I asked him too or for his gm name and the lady with him 9. The lady Mary was next to him telling him it’s ok our gm already knows she already knows about this When the workers act like there is no consequences to their actions it pretty much falls on the managers lack of discipline or the manager just doesn’t care about customer satisfaction I hope Wendys cooperate can recorrect this franchise because it gives Wendy’s a bad look
This place is what I call fast food, not like the one the M.
Excellent customer service very fast and the food is also really good,
The lobby as well as the restroom were very clean.
Atmosphere: 4
Food: 5
Service: 5
Very rude workers.
Wow... I went to pick up my order that I placed online, I arrived and the employee threw my order at me on the counter and she didn't even turn to look at me and I with my face, what's wrong? I will no longer return the racist feeling.
Atmosphere: 1
Food: 3
Service: 1
Our Cashier, Armani was very friendly, and was just so welcoming. We will definitely be coming back
Atmosphere: 3
Food: 4
Service: 5
Recommended dishes: Crispy Chicken Sandwich, Chili, Spicy Chicken Sandwich
I order on Uber eats and the food always gets cancelled. Terrible service time.
Atmosphere: 1
Food: 1
Service: 1
Wonderful experience. Had such a great time. Family party, and it was fantastic. Great staff and very helpful. 10 out 10.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hamburger
Order was completely wrong, who wants a plain patty on 2 bottom buns? This isn't a Wendy's, it's a disgrace to our democracy!!!
Atmosphere: 1
Food: 1
Service: 1
Horrible experience. Of all Wendy’s I’ve ever been to. I’ve never been rejected an order. I simply wanted to order an apple pecan salad, replacing grilled chicken for perhaps two spicy chicken patty’s. Since when are you not allowed to modify orders? Isn’t there a modify button? Is that against policy or corporate standards? If I remember correctly when I worked for Wendy’s, I modified salad orders all the time without question to my customers. I am heavily disappointed and never returning this location again and I don’t recommend this location to anybody that is used to modifying a simple order. Not to mention your employee has something to say when I walked away very rude old lady. Clair you seriously need more training I expected you as an elder to have more respect towards a young man who addressed you with respect.
Food: 1
Service: 1
Good food, delivered fast. What else is there to say 😁
Atmosphere: 4
Food: 4
Service: 4
The cashier Clair was very nice
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hamburger
Restaurantji Recommends
Fast service staff was friendly
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Baconator
Amazing service, went through the drive thru and the the employee went above an beyond for us, night was saved. The employee Juew or Jule not sure on the spelling has amazing customer service skills and absolutely made my day, will definitely to be coming back ?
Atmosphere: 3
Food: 5
Service: 5
I haven't been to Wendy's in maybe a year. But I do not remember their spicy chicken sandwich for $12 bucks was kids size. What a joke, never again. Pepper packet for size comparison.
Atmosphere: 5
Food: 1
Service: 5
Food price and service.
Atmosphere: 5
Food: 5
Service: 5
Worst costumer service I have encountered in awhile. Judas the mgr at the time was so rude.
1. Asked to order a chili @ the window because we had a big order and forgot one item. He said I had to get back in line. I did want clarity on why it was so complicated to scoop some chile in a cup I didn’t ask for them to grill something. He gave me attitude. And said it’s policy
2. Before I left I had asked him if everything was in the bag I took his word he said yeah we headed towards freeway to go home and noticed that we were missing 2 of our fries. We drove back if anyone knows that area right now is crowded w/ traffic and construction so it took at least 10 minutes to get back
3. At this point I wanted our money back because the service and Judas attitude. It gets worse than this. He calls one of the gm so he could get permission for a refund he explains it’s the chili lady so already had words about me from the first time I left.
4. He talks to her for at least 5 minutes or more explaining that I wanted a refund. He comes toward me and tells his gm he will be putting her on speaker so I can hear her tell me that she wasn’t going to give me a refund. She explains they do not give refunds and I have to go to the place I purchased my order. So I was like the drive thru she said you bought it in the drive thru and then Judas starts to explain to her it’s the chili lady again. She came through drive thru. So she said ok that I could get my refund back of 60. And some change
5. So the lady at the counter I think her name was Mary she went through our bags and started to trash it all she went through the kids meals and noticed the toys where open and not in the baggy and yes the kids waiting for me in the vehicle had the toys because the kids opened them when we first left the store and they wanted them. So my son offered to buy the toys. The lady(Mary) said we don’t sell them separately and I need them back. I let them know we had them in the car she said I need them back. My son went to get them from the kids and they cried but we did give them back and the lady Mary gave them to a co worker and that coworker gave it to other one and he told the lady for your kids.
6. I had asked the lady for a cooperate number she said she doesn’t know it and they don’t give it out
7. Judas finally was able to get my money out of the register. So as he handed me the money. I asked him for a cooperate number he said we are not cooperate we are a franchise. We ask do you have a number for who ever is in charge of you . He said you can look it up. I asked him so who is in charge of you?He said my gm. ok what is their name and number. Steve and the lady we just talk to about the refund. He didn’t want to give a number out because they can’t
8. I got my refund and started to walk out and I decided to count my money and I realize he now shorted me by a dollar so went back to let him know and he was upset that I noticed and asked me for the change in hand and gave me the dollar and different change. I asked him again for his name because I kept forgetting it with all the sarcastic attitude with him and the lady (Mary)kept giving me. I re asked for his name again and the lady. Then I just asked him to write it down. He dead ass looked at me and spelled his name out J U D AS while he walk away and did not write it down like I asked him too or for his gm name and the lady with him
9. The lady Mary was next to him telling him it’s ok our gm already knows she already knows about this
When the workers act like there is no consequences to their actions it pretty much falls on the managers lack of discipline or the manager just doesn’t care about customer satisfaction
I hope Wendys cooperate can recorrect this franchise because it gives Wendy’s a bad look
Atmosphere: 1
Food: 1
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