Wetzel's Pretzels
Upper Level, 201 E Jefferson St Space #115, Phoenix
(623) 202-7114
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They said I was on a budget because I didn’t tip lol mind you I’m the only one in line and all I got was one bag of pretzels lol
Service: 1
Staff here was incredible on 7/25.
Atmosphere: 5
Food: 5
Service: 5
My wife, 6 year old son and I went to the Jurassic World Live Tour. At intermission I went to buy my son a snow cone and stopped at the Wetzels Pretzels outside of our section 114. The display windows were FULL of food and there were four employees milling about. I walked to the counter and all of the employees turned their backs to me. I thought it was strange but even stranger when one of them with a name tag that read "Victor" walked up to me and said "We're closed" I looked at the windows again, full of every type of pretzel on the menu, and asked "What are you going to do with all that food?" Victor replied, "We're going to save it?" "Save it for what?" I asked. "That doesn't concern you," he said. From there, the situation escalated, because a) it is VERY CONCERNING that you would have employees "SAVING" food in the summer when events are limited, that seems like a HUGE RED FLAG, BUT MORE IMPORTANTLY B) why would Victor "SAVE IT?" instead of selling it to (ME) the customer standing right in front of him? He had no answer for this, and I of course was shocked so I just looked at him, blankly, confused by his aggressiveness and complete lack of both healthy safety and general hospitality. He barked at me "WHAT ARE YOU LOOKING AT?" He said that, to me, directly, a customer standing in front of a pretzel stand, with money, looking to spend it on pretzels. He co-workers finally intervened and walked him to the back of the store, laughing and smiling. A line developed behind me, and the other young woman started helping other customers. Yes, the store that was supposedly closed, was now open for business for anyone and everyone but me. I went to my seat to give my son his snow cone and came back out to take this photo of Victor, selling pretzels to other people, ten minutes later. This kid should not be in customer service, and frankly the other three that watched him be so aggressive and unfriendly shouldn't either. People work too hard to spend their money towards such aggressive and unappreciative behavior. His friends, family (mom/dad) and bosses should be disappointed he represents your brand. We are Suns season ticket holders and frequent this location at least 25 times a year, AT LEAST, BUT will NEVER go to your store again, ever.
DELICIOUS GOOD QUAL FOOD
Do you want junk food but delicious? here is the best place, also is super economic and is inside the square, if you do not want drinks you can buy your water and ready, the service is also super good
Gross, overpriced, & unhealthy.
Fantastic Customer Service and pretzels
nice place
Great place.
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