I’ve been eating jalapeño cheese whataburgers for over 50 years. The one I was served today was the worst ever. No cheese that I could taste and an overwhelming taste of mustard. Worst whataburger I’ve ever eaten. Staff was great though. I’ll be going to the 43 ave. location from now on I guess.
Atmosphere: 5
Food: 1
Service: 5
Logan Chase
Went thru drive thru,3:30 am the guy working was friendly, service was fast and the burger was made perfect, I got a patty melt with out onions, I'm being 100% when I say that was DELICIOUS...!! haha definitely recommend trying it... 🌞
Atmosphere: 5
Food: 5
Service: 5
Tqx
The absolute worst experience I've had. They had about 5 employees, slow line, and the food was horrendous. Not sure how that's possible when fewer employees put out a better product in my experience. I didn't even get ice in my drink. Im not even sure if that's gravy or not. My breakfast was definitely ruined.
Atmosphere: 1
Food: 1
Service: 1
Shaun Williams
Waited forever to scrape my rim on their drive through curb! HUGE curb sticking farther out than any other drive through I ever been through. If you have aftermarket rims or tires BEWARE of this place. Try to get close so you can get your order and you already messed up. Fix your drive through!
Atmosphere: 1
Food: 3
Service: 1
Rita Bauer
I hope this review goes directly to this particular location because they knock customer service out of the park! I have been to a handful of locations in Texas and none provided service like this Arizona location. Every single person acknowledged me and asked if I needed anything. I was waiting for a little bit more coffee for my iced coffee and 3 other people asked if I was being helped. Customer service isn't what it used to be, and this location reminds you what it really is. The food, of course, was outstanding.
Atmosphere: 5
Food: 5
Service: 5
Wendy Vega
We come in and order and 4 groups of people who ordered BEHIND us have gotten their food before us. We got 2 kids meals and 2 sandwiches,not like it was a massive order. Then don't tell you some of the stuff you added was extra charge. Plus when we finally got our food, we were missing French fries, had to go up to tell them and then they still forgot to make our fires. Half of the restaurant was missing seating F
Atmosphere: 1
Food: 1
Service: 3
Kaye
Great food but the service wasn't what is expected in the very least.
Atmosphere: 3
Food: 5
Service: 2
Jeff Casner
All was good. Only issues was I got a diet Dr. Pepper when I ordered a un sweet tea.
Atmosphere: 5
Food: 5
Service: 5
Torrie Boyland
My visit to Whataburger on 2901 Bell was an absolute delight from start to finish. I stopped by for a quick bite and was pleasantly surprised that there was no wait in the drive-thru. As soon as I pulled up to the speaker, I was greeted by the cashier with a cheerful, welcoming voice: “Welcome to Whataburger! How can I help you today?” Her friendliness immediately set the tone for a positive experience.
I placed my order for a classic Whataburger, and she politely asked if I needed anything else. I said no, and she thanked me before inviting me to drive around. Before I pulled forward, I decided to adjust my order and asked if I could add the new Frosted Berry drink. Without hesitation, she responded, “No problem at all! What would you like to add?” Her accommodating and professional attitude made the process smooth and enjoyable.
When I reached the window, she greeted me again with a bright smile and asked if I was enjoying my day. I told her yes, the weather was beautiful, and her kind attitude made my day even better. She laughed and shared that the Frosted Berry drink had been quite popular lately, which made me even more excited to try it.
After receiving my order, I stopped inside the restaurant to grab napkins and check out the dining area. The inside was spotless—tables were clean, the counters were organized, and the entire staff worked efficiently. I also had a brief interaction with the manager, who was polite, attentive, and visible on the floor, ensuring everything was running smoothly.
Overall, my experience at Whataburger on 2901 Bell was excellent. The service was fast, friendly, and professional, and the food was fresh and delicious. The entire team created a warm and welcoming atmosphere that made a quick meal feel like a pleasant outing. I’ll definitely return for both the great food and the outstanding customer service!
Atmosphere: 5
Food: 5
Service: 5
Patience Sandoval
Watch your tires. If you see a delivery truck don't go in the drive thru.
Awesome team during the night/graveyard hours. Very friendly and welcoming.
Atmosphere: 5
Food: 5
Service: 5
Keith Birkemeyer
Better then in and out, try their spicy ketchupp
Atmosphere: 5
Food: 5
Service: 5
Katelynn Hines
How hard is it to follow simple direction. 2 combos. One burger was said to add ketchup with no cheese. The burger recieved had cheese, no ketchup, bacon, a whole pile of onions. Biggest disappointment especially because they were not busy they just don’t care.
Atmosphere: 1
Food: 1
Service: 1
Shae Surplus
Food was ok I guess .cold and old
Atmosphere: 3
Food: 1
Service: 2
Ki11er Meta1
I usually do online orders so it be somewhat easier for the fast food restaurants but my lord this location always messes up my food it is truly insane. I understand we all human and make mistakes but there comes a time where enough is enough. Yeah this location not great would not recommend. I have had to email or call support to get my money back. Ridiculous. Order from here at your own risk.
I’ve been eating jalapeño cheese whataburgers for over 50 years. The one I was served today was the worst ever. No cheese that I could taste and an overwhelming taste of mustard. Worst whataburger I’ve ever eaten. Staff was great though. I’ll be going to the 43 ave. location from now on I guess.
Atmosphere: 5
Food: 1
Service: 5
Went thru drive thru,3:30 am the guy working was friendly, service was fast and the burger was made perfect, I got a patty melt with out onions, I'm being 100% when I say that was DELICIOUS...!! haha definitely recommend trying it... 🌞
Atmosphere: 5
Food: 5
Service: 5
The absolute worst experience I've had. They had about 5 employees, slow line, and the food was horrendous. Not sure how that's possible when fewer employees put out a better product in my experience. I didn't even get ice in my drink. Im not even sure if that's gravy or not. My breakfast was definitely ruined.
Atmosphere: 1
Food: 1
Service: 1
Waited forever to scrape my rim on their drive through curb! HUGE curb sticking farther out than any other drive through I ever been through. If you have aftermarket rims or tires BEWARE of this place. Try to get close so you can get your order and you already messed up. Fix your drive through!
Atmosphere: 1
Food: 3
Service: 1
I hope this review goes directly to this particular location because they knock customer service out of the park!
I have been to a handful of locations in Texas and none provided service like this Arizona location. Every single person acknowledged me and asked if I needed anything. I was waiting for a little bit more coffee for my iced coffee and 3 other people asked if I was being helped. Customer service isn't what it used to be, and this location reminds you what it really is. The food, of course, was outstanding.
Atmosphere: 5
Food: 5
Service: 5
We come in and order and 4 groups of people who ordered BEHIND us have gotten their food before us. We got 2 kids meals and 2 sandwiches,not like it was a massive order. Then don't tell you some of the stuff you added was extra charge. Plus when we finally got our food, we were missing French fries, had to go up to tell them and then they still forgot to make our fires.
Half of the restaurant was missing seating
F
Atmosphere: 1
Food: 1
Service: 3
Great food but the service wasn't what is expected in the very least.
Atmosphere: 3
Food: 5
Service: 2
All was good. Only issues was I got a diet Dr. Pepper when I ordered a un sweet tea.
Atmosphere: 5
Food: 5
Service: 5
My visit to Whataburger on 2901 Bell was an absolute delight from start to finish. I stopped by for a quick bite and was pleasantly surprised that there was no wait in the drive-thru. As soon as I pulled up to the speaker, I was greeted by the cashier with a cheerful, welcoming voice: “Welcome to Whataburger! How can I help you today?” Her friendliness immediately set the tone for a positive experience.
I placed my order for a classic Whataburger, and she politely asked if I needed anything else. I said no, and she thanked me before inviting me to drive around. Before I pulled forward, I decided to adjust my order and asked if I could add the new Frosted Berry drink. Without hesitation, she responded, “No problem at all! What would you like to add?” Her accommodating and professional attitude made the process smooth and enjoyable.
When I reached the window, she greeted me again with a bright smile and asked if I was enjoying my day. I told her yes, the weather was beautiful, and her kind attitude made my day even better. She laughed and shared that the Frosted Berry drink had been quite popular lately, which made me even more excited to try it.
After receiving my order, I stopped inside the restaurant to grab napkins and check out the dining area. The inside was spotless—tables were clean, the counters were organized, and the entire staff worked efficiently. I also had a brief interaction with the manager, who was polite, attentive, and visible on the floor, ensuring everything was running smoothly.
Overall, my experience at Whataburger on 2901 Bell was excellent. The service was fast, friendly, and professional, and the food was fresh and delicious. The entire team created a warm and welcoming atmosphere that made a quick meal feel like a pleasant outing. I’ll definitely return for both the great food and the outstanding customer service!
Atmosphere: 5
Food: 5
Service: 5
Watch your tires. If you see a delivery truck don't go in the drive thru.
Atmosphere: 3
Food: 4
Service: 3
Restaurantji Recommends
Awesome team during the night/graveyard hours. Very friendly and welcoming.
Atmosphere: 5
Food: 5
Service: 5
Better then in and out, try their spicy ketchupp
Atmosphere: 5
Food: 5
Service: 5
How hard is it to follow simple direction. 2 combos. One burger was said to add ketchup with no cheese. The burger recieved had cheese, no ketchup, bacon, a whole pile of onions. Biggest disappointment especially because they were not busy they just don’t care.
Atmosphere: 1
Food: 1
Service: 1
Food was ok I guess .cold and old
Atmosphere: 3
Food: 1
Service: 2
I usually do online orders so it be somewhat easier for the fast food restaurants but my lord this location always messes up my food it is truly insane. I understand we all human and make mistakes but there comes a time where enough is enough. Yeah this location not great would not recommend. I have had to email or call support to get my money back. Ridiculous. Order from here at your own risk.
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