Food is alright but the wait.. holy damn.. I got there 10 minutes after the expected pickup time and am still here waiting 40 minutes past the pickup time..
This happens 75% if the time. Horrible wait times.
Atmosphere: 2
Food: 3
Service: 1
arianna chavez
I placed an order online, the website said it was a 45 minute wait. i got there 20 minuets early and my food was ready and cold. i came home and the wings are dry we couldn’t even enjoy our food
FELICIA BRADFORD
The wait is always too long....
Atmosphere: 3
Service: 3
Alysia Iguado
Rudest staff members I've ever encountered. I thought it was a one off, but its every time I come. They don't acknowledge people and are just plain rude. Train your staff
Atmosphere: 1
Food: 4
Service: 1
Alicia Earl
Last night was a nightmare after waiting almost an hour the lady was quick to offer my money back I left with nothing but trash service I blame management they doing them employees wrong overworked and underpaid .
Jose Alvarado
I Placed order online and i showed up at time they estimated . Food was ready and ok, could of been hotter though , staff was friendly and fast over all good experience
Atmosphere: 4
Food: 4
Service: 5
Jesse Nichols
The quality of food has really went down at this location. The service is ok if you are doing take out.
Atmosphere: 3
Food: 3
Service: 3
Angelique Orozco
Honestly there is always a wait of 20-50 mins even when you put in an order ahead. This place is always packed and the service is horrible! Definitely not worth going to.
Atmosphere: 1
Food: 2
Service: 1
Tucson Local
Employee Jasmine was absolutely amazing &” super patient when it came too our indecisive order . Shoutout too the workers tonight on July 7th around 10pm all of yall were supper fast thanks for your great customer service !
Takes over two hours to get your food on the weekend.
Atmosphere: 3
Food: 5
Service: 1
Michael Jackson
Ordered online and waited 30 minutes just to be told my order cancelled. Was told everyone has this problem. I was willing to spend 26.00 but I'll go to the local independent restaurant after reading the reviews. Really pissed me off.
Atmosphere: 1
Food: 1
Service: 1
Julian Sapien
Says it opens at 10:30 then you go to the door and they’ll say 10:45 not great service at all
Lamar Wright
Rude don’t say anything when calling just pick up the phone and put you on hold bad customer service
Carlton English
After receiving the wrong order, we called the store and offered to bring the food back in exchange for the correct order. We were told it would take about two hours and that, because the store was busy, our issue wasn’t a priority. When we asked for a refund, we were told it would take 20 days—but later found out that phone order refunds actually need to be processed in-store and couldn’t have been handled over the phone. Also it does not take 20 days to process a refund.
We later spoke with another Wingstop location, and they said they’d escalate the issue to an area manager or field rep, but we haven’t heard anything since. On a positive note, we also reached out to a Scottsdale Wingstop, during our research on Wingstop policy, and the manager there was incredibly helpful and professional. They went out of their way to make things right. Due to this we will still order from wingstop just not this Laveen store. Lessons learned I will check my order before leaving and to never order from the Laveen Wingstop.
Food is alright but the wait.. holy damn.. I got there 10 minutes after the expected pickup time and am still here waiting 40 minutes past the pickup time..
This happens 75% if the time. Horrible wait times.
Atmosphere: 2
Food: 3
Service: 1
I placed an order online, the website said it was a 45 minute wait. i got there 20 minuets early and my food was ready and cold. i came home and the wings are dry we couldn’t even enjoy our food
The wait is always too long....
Atmosphere: 3
Service: 3
Rudest staff members I've ever encountered. I thought it was a one off, but its every time I come. They don't acknowledge people and are just plain rude. Train your staff
Atmosphere: 1
Food: 4
Service: 1
Last night was a nightmare after waiting almost an hour the lady was quick to offer my money back I left with nothing but trash service I blame management they doing them employees wrong overworked and underpaid .
I Placed order online and i showed up at time they estimated . Food was ready and ok, could of been hotter though , staff was friendly and fast over all good experience
Atmosphere: 4
Food: 4
Service: 5
The quality of food has really went down at this location. The service is ok if you are doing take out.
Atmosphere: 3
Food: 3
Service: 3
Honestly there is always a wait of 20-50 mins even when you put in an order ahead. This place is always packed and the service is horrible! Definitely not worth going to.
Atmosphere: 1
Food: 2
Service: 1
Employee Jasmine was absolutely amazing &” super patient when it came too our indecisive order . Shoutout too the workers tonight on July 7th around 10pm all of yall were supper fast thanks for your great customer service !
Atmosphere: 5
Food: 5
Service: 5
Salty wings
Atmosphere: 3
Food: 2
Service: 3
Restaurantji Recommends
Takes over two hours to get your food on the weekend.
Atmosphere: 3
Food: 5
Service: 1
Ordered online and waited 30 minutes just to be told my order cancelled. Was told everyone has this problem. I was willing to spend 26.00 but I'll go to the local independent restaurant after reading the reviews. Really pissed me off.
Atmosphere: 1
Food: 1
Service: 1
Says it opens at 10:30 then you go to the door and they’ll say 10:45 not great service at all
Rude don’t say anything when calling just pick up the phone and put you on hold bad customer service
After receiving the wrong order, we called the store and offered to bring the food back in exchange for the correct order. We were told it would take about two hours and that, because the store was busy, our issue wasn’t a priority. When we asked for a refund, we were told it would take 20 days—but later found out that phone order refunds actually need to be processed in-store and couldn’t have been handled over the phone. Also it does not take 20 days to process a refund.
We later spoke with another Wingstop location, and they said they’d escalate the issue to an area manager or field rep, but we haven’t heard anything since. On a positive note, we also reached out to a Scottsdale Wingstop, during our research on Wingstop policy, and the manager there was incredibly helpful and professional. They went out of their way to make things right. Due to this we will still order from wingstop just not this Laveen store. Lessons learned I will check my order before leaving and to never order from the Laveen Wingstop.
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