I was in the Boca Park location on 12/18/24 and had an absolutely terrible experience.
I placed our order for 2 try 2’s. The staff working was so unorganized they let our sandwiches sit while they tried to find enough ingredients to make our salads.
One employee used old brown Avocado's because as she told another employee I don’t want to cut anymore.
The employees were more focused on door dash or uber eats orders than the customers that were dining in, and kept making other orders in the middle.
When we finally got to the register and paid it was realized that the employee rang up the order wrong and overcharged me. She stated she couldn’t issue a refund.
We tried to make drinks and the tray from the fountain soda machine was overflowing with wasted soda. We realized this was because the machine was malfunctioning and out of CO2.
When I told the cashier about it she stated they were too busy to fix it and it has been out for 2 hours.
We sat down to eat and our sandwiches were completely cold. My salad was covered with the gross brown avocado which I removed and put on the plate with my sandwiches.
I brought the sandwiches up to the counter and told the cashier they were cold and please remake them. I went back to sit down and finish our salads.
I went back up to the counter to inquire about my replacement sandwiches and the employee stated sorry we are busy and didn’t get to it. They were still sitting in the same place on the counter.
I asked for a manager and she stated there wasn’t one there. I asked who was in charge and she stated Nobody.
I asked for a refund and she stated she couldn’t do that.
I have called into your customer service but the voicemail box says to email M Classon but didn’t spell her name.
I am very upset with this entire experience and how the store is managed.
It is also concerning that kids are running a store, and I think the Southern Nevada Health District should be notified about this as I’m sure nobody in the building is a certified food handler.
The store was a mess, ingredients were everywhere. The lack of a manager was evident.
I’m questioning how this food can be safely served and if temps were being monitored.
Without a manager in the building and the lack of any sense of urgency by employees someone could get very sick.
I am extremely disappointed in this entire experience. And doubt I will ever patronize a Cafe Zupas ever again. This has been my goto for a fresh salad, but now I feel like I need to explore other options.
As of 5/9/25 NOBODY has responded to my emails, voicemails, or any correspondence sent in to corporate.
Kendra Sorenson
We were meeting some friends at another place so their kids could play. We haven’t been to Cafe Zupas in awhile so we ordered to go so we could enjoy our meal at the other location while visiting friends. My son ordered a Mediterranean chicken sandwich, my husband ordered the BBQ Brisket and I ordered a protein bowl. To say the sandwiches were disappointing would be an understatement. Both had so little meat on them that we looked at our receipt again thinking we ordered wrong. The only thing that was good was the protein bowl. We will not be going to Cafe Zupas. We went to the Arrowhead location in Glendale Arizona
Carla Garcia
This place is full of dust all over on top of the food area.
Bathrooms wow, if you think think this place is nice and fancy?? Just go to the restroom and you definitely change your mind about it.
There is like 8 or ten employees trying to take orders but they all really slow me and my husband waited 40 minutes to get our order. Not to be raíces but I’m pretty sure that with 5 Mexican the line would be running faster.
Hsi-Min Wang
Charged extra meal. as we asked for clarification. the manager only refunded half price without any reason. any body know why?
James Lingenfelter
The food is good, the portions are more than adequate and the staff are friendly. The prices are average to high, like almost everywhere nowadays. My only wish is that we could get away from the cafeteria style order lines and be able to sit down and interact with waiters and waitresses again.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Salads
Jordan Bailey
There’s hardly any meat on my sandwich and it was made wrong, just a tiny sliver on one side of the sandwhich and nothing on the other side, I paid a dollar extra cause it was “brisket” too, they totally jip you on the meat no matter what sandwich you get but this time was just baffling, the amount of meat in the pictures is nothing close to what you actually get, even if you pay 2$ extra for double protein you still hardly get any, extremely mad and disappointed at this point with zupas, especially after spending almost 16$ for practically half a sandwich and soup and not even getting a drink, terrible rip off, either drop your prices under 10$ or actually give us what we pay for
Mariah Styx
Food was good. However, what prompted me to write a review was that I placed an online order and selected pickup inside. I drove through the drive thru instead since no one was there and the drive thru woman acted like it was a big deal that I did that. There was an option on the app to pick it up either way and there was not one person in line in the drive thru or inside, but yet the lady that just had to hand me my food order that was ready, acted like it was big deal that she had to hand it to me. She stated she isn't supposed to give it to me since I placed it for in person pickup and that she would make an exception and just hand it to me There was no one inside or in drive thru so I did not see what the point of her even saying that was. I could see where she grabbed the food and it was not far from the drive thru at all, just a few steps away. She said next time I needed to park at the pickup parking and walk inside. This just did not seem very customer service friendly and just rubbed me the wrong way. It was a 15 second hand off of food that turned into a whole conversation about it for no reason. If this is a policy of Cafe Zupas, it seems like it needs to be revised. I have done the same thing at other places, and it has not been an issue anywhere else.
Atmosphere: 3
Food: 5
Service: 3
Justin Lee
I don't recommend this place at all poorly made soups no substance just broth if that
Atmosphere: 1
Food: 1
Service: 1
Jennifer Carter
To start it was noon, but there was only 1 person behind me. The team member was very rushed and quick to act, had to back track to toss the dressing. I was charged for an extra protein I didnt get (should have checked receipt before left)... lastly when I got home, realized they packed and gave me the wrong soup!!! So annoying, I was really looking forward to the soup I ordered!
Atmosphere: 3
Food: 4
Service: 1
Recommended dishes: Try 2 Combo
Chelsea Logsdon
We ordered delivery - we had multiple hairs in a sandwich and that was obviously disgusting and inedible but the rest of our food was pretty disappointing too. I got a salad with chicken and asked for romaine instead of mixed leaf and they didn’t follow the directions and then only gave me three cubes of chicken. Overall not impressed and won’t be back.
I like their food, but I can’t take how skimpy they are. I got the strawberry harvest salad and they literally count 4 little strawberry slices and 4 thin slices of apples!! lol. I know apples are not that expensive where you have to count! Then the girl put a tiny scoop of nuts. when I asked if she could put a little more, she added another scoop and charged me! I told her she should have told me they charged extra before she gave it to me. Then I told her I didn’t want to pay extra, and they threw out my salad and made me a new one! smh! What a waste of food. you think they would’ve just not charged me for up charge (.79) instead of making a whole new salad. $30 for 2 people!
Jacob Reynolds
The food and service were awesome here! This was my first time dining at Café Zupas and I will most definitely be back!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Try 2 Combo
Emily Olivas
Cafe Zupas never disappoints. Today I got the chicken pesto sandwich and tried the new golden curry soup ??
Atmosphere: 5
Food: 5
Service: 5
Jenn Mitchell
Chicken was frozen, strawberry very under ripe, roll cold and hard.
I was in the Boca Park location on 12/18/24 and had an absolutely terrible experience. I placed our order for 2 try 2’s. The staff working was so unorganized they let our sandwiches sit while they tried to find enough ingredients to make our salads. One employee used old brown Avocado's because as she told another employee I don’t want to cut anymore. The employees were more focused on door dash or uber eats orders than the customers that were dining in, and kept making other orders in the middle. When we finally got to the register and paid it was realized that the employee rang up the order wrong and overcharged me. She stated she couldn’t issue a refund. We tried to make drinks and the tray from the fountain soda machine was overflowing with wasted soda. We realized this was because the machine was malfunctioning and out of CO2. When I told the cashier about it she stated they were too busy to fix it and it has been out for 2 hours. We sat down to eat and our sandwiches were completely cold. My salad was covered with the gross brown avocado which I removed and put on the plate with my sandwiches. I brought the sandwiches up to the counter and told the cashier they were cold and please remake them. I went back to sit down and finish our salads. I went back up to the counter to inquire about my replacement sandwiches and the employee stated sorry we are busy and didn’t get to it. They were still sitting in the same place on the counter. I asked for a manager and she stated there wasn’t one there. I asked who was in charge and she stated Nobody. I asked for a refund and she stated she couldn’t do that. I have called into your customer service but the voicemail box says to email M Classon but didn’t spell her name. I am very upset with this entire experience and how the store is managed. It is also concerning that kids are running a store, and I think the Southern Nevada Health District should be notified about this as I’m sure nobody in the building is a certified food handler. The store was a mess, ingredients were everywhere. The lack of a manager was evident. I’m questioning how this food can be safely served and if temps were being monitored. Without a manager in the building and the lack of any sense of urgency by employees someone could get very sick. I am extremely disappointed in this entire experience. And doubt I will ever patronize a Cafe Zupas ever again. This has been my goto for a fresh salad, but now I feel like I need to explore other options. As of 5/9/25 NOBODY has responded to my emails, voicemails, or any correspondence sent in to corporate.
We were meeting some friends at another place so their kids could play. We haven’t been to Cafe Zupas in awhile so we ordered to go so we could enjoy our meal at the other location while visiting friends. My son ordered a Mediterranean chicken sandwich, my husband ordered the BBQ Brisket and I ordered a protein bowl. To say the sandwiches were disappointing would be an understatement. Both had so little meat on them that we looked at our receipt again thinking we ordered wrong. The only thing that was good was the protein bowl. We will not be going to Cafe Zupas. We went to the Arrowhead location in Glendale Arizona
This place is full of dust all over on top of the food area. Bathrooms wow, if you think think this place is nice and fancy?? Just go to the restroom and you definitely change your mind about it. There is like 8 or ten employees trying to take orders but they all really slow me and my husband waited 40 minutes to get our order. Not to be raíces but I’m pretty sure that with 5 Mexican the line would be running faster.
Charged extra meal. as we asked for clarification. the manager only refunded half price without any reason. any body know why?
The food is good, the portions are more than adequate and the staff are friendly. The prices are average to high, like almost everywhere nowadays. My only wish is that we
could get away from the cafeteria style order lines and be able to sit down and interact with waiters and waitresses again.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Salads
There’s hardly any meat on my sandwich and it was made wrong, just a tiny sliver on one side of the sandwhich and nothing on the other side, I paid a dollar extra cause it was “brisket” too, they totally jip you on the meat no matter what sandwich you get but this time was just baffling, the amount of meat in the pictures is nothing close to what you actually get, even if you pay 2$ extra for double protein you still hardly get any, extremely mad and disappointed at this point with zupas, especially after spending almost 16$ for practically half a sandwich and soup and not even getting a drink, terrible rip off, either drop your prices under 10$ or actually give us what we pay for
Food was good. However, what prompted me to write a review was that I placed an online order and selected pickup inside. I drove through the drive thru instead since no one was there and the drive thru woman acted like it was a big deal that I did that. There was an option on the app to pick it up either way and there was not one person in line in the drive thru or inside, but yet the lady that just had to hand me my food order that was ready, acted like it was big deal that she had to hand it to me. She stated she isn't supposed to give it to me since I placed it for in person pickup and that she would make an exception and just hand it to me There was no one inside or in drive thru so I did not see what the point of her even saying that was. I could see where she grabbed the food and it was not far from the drive thru at all, just a few steps away. She said next time I needed to park at the pickup parking and walk inside. This just did not seem very customer service friendly and just rubbed me the wrong way. It was a 15 second hand off of food that turned into a whole conversation about it for no reason. If this is a policy of Cafe Zupas, it seems like it needs to be revised. I have done the same thing at other places, and it has not been an issue anywhere else.
Atmosphere: 3
Food: 5
Service: 3
I don't recommend this place at all poorly made soups no substance just broth if that
Atmosphere: 1
Food: 1
Service: 1
To start it was noon, but there was only 1 person behind me. The team member was very rushed and quick to act, had to back track to toss the dressing. I was charged for an extra protein I didnt get (should have checked receipt before left)... lastly when I got home, realized they packed and gave me the wrong soup!!! So annoying, I was really looking forward to the soup I ordered!
Atmosphere: 3
Food: 4
Service: 1
Recommended dishes: Try 2 Combo
We ordered delivery - we had multiple hairs in a sandwich and that was obviously disgusting and inedible but the rest of our food was pretty disappointing too. I got a salad with chicken and asked for romaine instead of mixed leaf and they didn’t follow the directions and then only gave me three cubes of chicken. Overall not impressed and won’t be back.
Food: 1
Restaurantji Recommends
Mathew did amazing on helping us out. Absolutely love this place!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Crispy Chicken Sandwich, Strawberry Harvest
I like their food, but I can’t take how skimpy they are. I got the strawberry harvest salad and they literally count 4 little strawberry slices and 4 thin slices of apples!! lol. I know apples are not that expensive where you have to count! Then the girl put a tiny scoop of nuts. when I asked if she could put a little more, she added another scoop and charged me! I told her she should have told me they charged extra before she gave it to me. Then I told her I didn’t want to pay extra, and they threw out my salad and made me a new one! smh! What a waste of food. you think they would’ve just not charged me for up charge (.79) instead of making a whole new salad. $30 for 2 people!
The food and service were awesome here! This was my first time dining at Café Zupas and I will most definitely be back!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Try 2 Combo
Cafe Zupas never disappoints. Today I got the chicken pesto sandwich and tried the new golden curry soup ??
Atmosphere: 5
Food: 5
Service: 5
Chicken was frozen, strawberry very under ripe, roll cold and hard.
Atmosphere: 5
Food: 1
Service: 5
Recommended dishes: Strawberry Harvest
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