Went here with family for the first time and the service they provided to me and them was outstanding. Team members Jose and Ryder specifically were great in accommodating family needs and growing my experience at Scottsdale.
Atmosphere: 5
Food: 5
Service: 5
Kevin Loney
The mall is uninteresting. The pretzel is not worth the long commute to the pretzel place.
Karen Angulo
I ordered the cinnamon nuggets and they had no cinnamon on them and they were badly burned. When I asked if they had any more that weren’t burned, and that I’d prefer a replacement, the cashier who was “helping” us had an awful attitude and made snarky remarks including “whatever.” I asked for a refund instead and another person thankfully politely helped me. I instead took my business to Wetzel’s Pretzels. I wouldn’t recommend this location. The only time I’ve had a bad experience at an Auntie Anne’s.
Atmosphere: 1
Food: 1
Service: 1
Brooke Herzog
I got an almond pretzel and the entire bottom of it was burnt. Was disappointed and don’t recommend.
Destinee Serrano
I got the cinnamon sugar pretzels and there was literally nothing on them and they were hard so I went back to maybe get a new one you know because that’s what I ordered and they gave me a churros and they were ROCK HARD!!! ABSOLUTELY TERRIBLE I’M NEVER COMING BACK!
Atmosphere: 1
Food: 1
Service: 1
Julie Cham
This location is both Cinnabon and Auntie Anne's located on the 2nd floor of Scottsdale Fashion (Mall) just south of the movie theater. It was 2pm on a Monday. Line was wrapped around the corner. Because of this the wait was VERY long. Service was ideal. Everyone was nice, professional and seemed to be working as fast as possible to fulfill all orders/requests.
Atmosphere: 4
Service: 4
Recommended dishes: Sweet Glaze Dip
Sam
Amazing customer care at this location. They were very conscious of our request to not have butter added onto our pretzel bites - we just had to wait for them to be made fresh ? The associate even did something extra special / kind for us, which made this an above and beyond great experience. Thank you!
Vegetarian options: Most items are vegetarian friendly. As for Vegan friendly, the pretzel base can be adjusted to not include butter. The pretzels are just as delicious without butter! This location was more than willing to accommodate our no butter request.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Original Pretzel Nuggets Bucket
Ruby Arredondo
Such a bad experience they have supper rude male workers , do not care or try to have good customer service after I asked for a manager was refused one.
Atmosphere: 1
Food: 1
Service: 1
Chanteria Thompson
Mary was so sweet to me! The absolute best employee at auntie Anne’s I have ever been to! Not only was she’s super nice, but she was also very patient and cheerful you can absolutely tell that she loves her job. I would highly recommend requesting her when placing your order, great customer service, very cheerful, and will make sure your pretzels are hot!
Joe Andrade
Needs a better process for mobile order pickup. Most of the time my order isn’t ready in the quoted time and sometimes they aren’t even aware that there is a mobile order pending until I tell them.
Somehow the manager finds it reasonable to charge $1 for a cup of water while I payed $20 for two cups of pretzels and a lemonade. Was also told it would take an hour to make pretzel dogs. Never coming back due to the greed and laziness.
Karen Adams
I received a Tmobile Tuesdays offer for a free pretzel with any purchase. I live in Fountain Hills so the closest location is Scottsdale Fashion Square. Their hours online were updated just 6 DAYS AGO! However they are currently CLOSED because they're relocating in the mall! What a WASTE of a trip! They need to update to TEMPORARILY CLOSED until they reopen!
The Big Boss
Delicious.Filling. wonderful pre or post shopping treat!!
alej
Love their pretzels ?
Khrystyne Torres
I ordered delivery through the Auntie Anne's app. They made good time and the food was good. But they forgot an item and the receipt said to call for help. So I talk to someone who says she's going to ask her manager for help. She then tells me I have to get in contact with Door Dash. I tell her I didn't order through Door Dash and if the store just give me a refund for the forgotten item. She then says no that Door Dash has to help me. Finally after not getting anywhere with her. I contact Door Dash, and guess what they say to me? I have to go through Auntie Anne's because they took the payment, which I had already told the person who answered the phone. I refuse to go back to this unprofessional, unwilling and lazy kind of customer service from this store. I'm very disappointed because I've been going to Auntie Anne's for years.
Went here with family for the first time and the service they provided to me and them was outstanding. Team members Jose and Ryder specifically were great in accommodating family needs and growing my experience at Scottsdale.
Atmosphere: 5
Food: 5
Service: 5
The mall is uninteresting. The pretzel is not worth the long commute to the pretzel place.
I ordered the cinnamon nuggets and they had no cinnamon on them and they were badly burned. When I asked if they had any more that weren’t burned, and that I’d prefer a replacement, the cashier who was “helping” us had an awful attitude and made snarky remarks including “whatever.” I asked for a refund instead and another person thankfully politely helped me. I instead took my business to Wetzel’s Pretzels. I wouldn’t recommend this location. The only time I’ve had a bad experience at an Auntie Anne’s.
Atmosphere: 1
Food: 1
Service: 1
I got an almond pretzel and the entire bottom of it was burnt. Was disappointed and don’t recommend.
I got the cinnamon sugar pretzels and there was literally nothing on them and they were hard so I went back to maybe get a new one you know because that’s what I ordered and they gave me a churros and they were ROCK HARD!!! ABSOLUTELY TERRIBLE I’M NEVER COMING BACK!
Atmosphere: 1
Food: 1
Service: 1
This location is both Cinnabon and Auntie Anne's located on the 2nd floor of Scottsdale Fashion (Mall) just south of the movie theater. It was 2pm on a Monday. Line was wrapped around the corner. Because of this the wait was VERY long. Service was ideal. Everyone was nice, professional and seemed to be working as fast as possible to fulfill all orders/requests.
Atmosphere: 4
Service: 4
Recommended dishes: Sweet Glaze Dip
Amazing customer care at this location. They were very conscious of our request to not have butter added onto our pretzel bites - we just had to wait for them to be made fresh ? The associate even did something extra special / kind for us, which made this an above and beyond great experience. Thank you!
Vegetarian options: Most items are vegetarian friendly. As for Vegan friendly, the pretzel base can be adjusted to not include butter. The pretzels are just as delicious without butter! This location was more than willing to accommodate our no butter request.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Original Pretzel Nuggets Bucket
Such a bad experience they have supper rude male workers , do not care or try to have good customer service after I asked for a manager was refused one.
Atmosphere: 1
Food: 1
Service: 1
Mary was so sweet to me! The absolute best employee at auntie Anne’s I have ever been to! Not only was she’s super nice, but she was also very patient and cheerful you can absolutely tell that she loves her job. I would highly recommend requesting her when placing your order, great customer service, very cheerful, and will make sure your pretzels are hot!
Needs a better process for mobile order pickup. Most of the time my order isn’t ready in the quoted time and sometimes they aren’t even aware that there is a mobile order pending until I tell them.
Restaurantji Recommends
Somehow the manager finds it reasonable to charge $1 for a cup of water while I payed $20 for two cups of pretzels and a lemonade. Was also told it would take an hour to make pretzel dogs. Never coming back due to the greed and laziness.
I received a Tmobile Tuesdays offer for a free pretzel with any purchase. I live in Fountain Hills so the closest location is Scottsdale Fashion Square. Their hours online were updated just 6 DAYS AGO! However they are currently CLOSED because they're relocating in the mall! What a WASTE of a trip! They need to update to TEMPORARILY CLOSED until they reopen!
Delicious.Filling. wonderful pre or post shopping treat!!
Love their pretzels ?
I ordered delivery through the Auntie Anne's app. They made good time and the food was good. But they forgot an item and the receipt said to call for help. So I talk to someone who says she's going to ask her manager for help. She then tells me I have to get in contact with Door Dash. I tell her I didn't order through Door Dash and if the store just give me a refund for the forgotten item. She then says no that Door Dash has to help me. Finally after not getting anywhere with her. I contact Door Dash, and guess what they say to me? I have to go through Auntie Anne's because they took the payment, which I had already told the person who answered the phone. I refuse to go back to this unprofessional, unwilling and lazy kind of customer service from this store. I'm very disappointed because I've been going to Auntie Anne's for years.
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