Bought a medium mocha. When it was done , I picked up the order and it felt very light. I asked to put a bit more milk but the server refused and was told it's always like that. I opened the cup and it was almost halfway . I paid for medium and they gave me half a cup no whip just foam. They charged for medium but they give you a small in a medium cup.
Vanessa
The worst customer service I've ever experienced. Beware of the older Hispanic lady, she made a mistake on my order and got frustrated at me , when SHEs the one that made the mistake. Then she raised her hand and her voice at me when all I did was tell her my correct order. This Dunkin' location would greatly benefit from hiring employees who demonstrate professionalism, courtesy, and respect in their interactions with customers!!
Shirley Munroe
Corporate needs to look into this particular DDs. The reviews are very concerning. I went into the dunkin donuts inside Walmart Sierra Vista AZ. The girl asked if I could wait while she filled online orders and then I would be next I said sure no problem well she finished and went to the other counter and started waiting on that customer so I said excuse me you told me I was next and she told me that I had to wait a few more minutes. I walked out. That was absolutely poor customer service and on top that she lied to my face. I left without making a purchase I was so mad. I probably won't go back to that location. She needs to be taught manners and how customer flow works
Erik Rivera
As you've probably seen from other reviews on this Dunkin, their customer service is absolutely HORRIBLE. They give dirty looks, don't apologize for their mistakes, the young girl with the pink hair is the worst one there.
Lui Encinas
HORRIBLE PLACE, employees are rude and disrespectful the manager is terrible has no idea how to manage this place or his employees. and they are NASTY there’s mold in the kitchen. everything is cross contaminated. the employees bust a nut in their and don’t clean up the stains. horrible dirty place and the food is disgusting. this place would not pass any inspection. i only gave it 5 stars so my comment would be on top to warn people about watching where you eat because you are going to risk getting food born diseases from gross, rude employees. i hope this place gets shut down and/or gets new management and employees. most disappointing dunkin’ donuts near here.
Dietary restrictions: EVERYTHING IS INEDIBLE restrict yourself from eating these nasty contaminated foods
Parking: PARK AWAY FROM HERE GO TO STARBUCKS OR DUTCH BROS
Atmosphere: 5
Food: 5
Service: 5
David new
I showed up at 6 am website said open the lady refused to open
Service: 1
J McFall (Jmak775)
First time here. Decided to try a Small mocha frozen coffee. I understand it's personal preference, but not a fan of the flavor. Drink was made nicely, quickly considering only one young lady was working the entire store. She was polite and helpful. But the shop was busy at 11am and only one worker is not reasonable.
Atmosphere: 2
Food: 3
Service: 3
Quebec
The Coolattas here are nice. The workers are also really friendly.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Dunkin' Coconut Refreshers
Quinn
The Coolattas here are nice. The workers are also really friendly.
Bought a medium mocha. When it was done , I picked up the order and it felt very light. I asked to put a bit more milk but the server refused and was told it's always like that. I opened the cup and it was almost halfway . I paid for medium and they gave me half a cup no whip just foam. They charged for medium but they give you a small in a medium cup.
The worst customer service I've ever experienced. Beware of the older Hispanic lady, she made a mistake on my order and got frustrated at me , when SHEs the one that made the mistake. Then she raised her hand and her voice at me when all I did was tell her my correct order. This Dunkin' location would greatly benefit from hiring employees who demonstrate professionalism, courtesy, and respect in their interactions with customers!!
Corporate needs to look into this particular DDs. The reviews are very concerning. I
went into the dunkin donuts inside Walmart Sierra Vista AZ. The girl asked if I could wait while she filled online orders and then I would be next I said sure no problem well she finished and went to the other counter and started waiting on that customer so I said excuse me you told me I was next and she told me that I had to wait a few more minutes. I walked out. That was absolutely poor customer service and on top that she lied to my face. I left without making a purchase I was so mad. I probably won't go back to that location. She needs to be taught manners and how customer flow works
As you've probably seen from other reviews on this Dunkin, their customer service is absolutely HORRIBLE. They give dirty looks, don't apologize for their mistakes, the young girl with the pink hair is the worst one there.
HORRIBLE PLACE, employees are rude and disrespectful the manager is terrible has no idea how to manage this place or his employees. and they are NASTY there’s mold in the kitchen. everything is cross contaminated. the employees bust a nut in their and don’t clean up the stains. horrible dirty place and the food is disgusting. this place would not pass any inspection. i only gave it 5 stars so my comment would be on top to warn people about watching where you eat because you are going to risk getting food born diseases from gross, rude employees. i hope this place gets shut down and/or gets new management and employees. most disappointing dunkin’ donuts near here.
Dietary restrictions: EVERYTHING IS INEDIBLE restrict yourself from eating these nasty contaminated foods
Parking: PARK AWAY FROM HERE GO TO STARBUCKS OR DUTCH BROS
Atmosphere: 5
Food: 5
Service: 5
I showed up at 6 am website said open the lady refused to open
Service: 1
First time here. Decided to try a Small mocha frozen coffee. I understand it's personal preference, but not a fan of the flavor. Drink was made nicely, quickly considering only one young lady was working the entire store. She was polite and helpful. But the shop was busy at 11am and only one worker is not reasonable.
Atmosphere: 2
Food: 3
Service: 3
The Coolattas here are nice. The workers are also really friendly.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Dunkin' Coconut Refreshers
The Coolattas here are nice. The workers are also really friendly.
Helpful
Fast
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Donuts
Restaurantji Recommends
Since its located inside Walmart, I originally had lower expectations. Been there 4 times and it's consistently good!!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Plain Stuffed Bagel Minis, Donuts
Great Associates here. Very friendly.
Service: 5
America is already one of the most unhealthy, 1st world countries... Dunkin' does not help
Bought a gift card and the star was great.
Service: 4
We just stop after buying groceries from Walmart because my daughter love to eat Donuts and I like got coffee from this store
Atmosphere: 4
Food: 4
Service: 5
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