Although I have patronized the Safeway Starbucks for 14 years, I am very close to moving my patronage elsewhere. Over the years, I’ve observed “very bad” to “barely satisfactory” management and only one or two very fine mangers. Sadly, “poor management” is again in evidence and is the impetus for my review.This week, on two occasions, ONLY ONE barista was behind the counter, forced to work both cash register and drink machines (health standards violation?). I left without placing my order because the wait time and line stretched long. I was joined by 3 other customers. Money lost, Starbucks! I do not fault the barista; he/she was doing the best possible under the terrible circumstances. Now, where is management? Outside smoking? On the register chatting up one customer while a dozen people are waiting to place their orders? Where are back-up baristas? Why is the food shelf nearly empty of products? Why have to apologize with “Sorry. We’re out of that flavor.”? Why is there such a massive personnel turnover? On-the-job training is NOT acceptable during rush hours!!!My observation: At a busy morning rush, with two people working, the line numbered 10 -12 people. To my horror, the manager, one of the two people working, indicated that it was her break time and left for a smoke break leaving, again, only one barista to handle all of the customers. THAT IS UNACCEPTABLE. An in-depth, unannounced inspection/investigation of current management practices must be conducted. (And formal management training should become a part of the Starbucks hiring process.)Kudos to Phil, Monica, and Lucy. They are the reason for my 3-Star rating. They are the only ones who have an admirable work ethic and demonstrate concern for the smooth running of the establishment. They are the only reason I keep returning…so far.Starbucks, pay attention to your business (not politics)!
Service: 2
Michael Leyba
Love coming to this store, lately the lines have been long with only 1 worker working and no support from manager. Mr Phil always pleasant, not the fastest guy but always get the same service. Monica is a gem of a employee, always trying to help customers with apps and giving great consistent service. Lucy is a speed demon of a worker, excellent service every time.i might be 2nd in line and she scans ahead and my drink is already there..That's service! Jackie is a pleasant Barista, I seldom see her but when I do she remembers my name and is a good worker as well. Overall I gave this location a 4 star rating, And manager can do better by being a better support system for her employee's, I understand the responsibility of being a manager or supervisor, but when your employees are busy during peak hours she should be there knocking them drinks out. Getting supplies and being a supporter..One.more thing, so many customers have the app to build points,and this is.the only store that struggles with there system or scanner. I should have so many points and shouldn't have to reload a card to get points. PLEASE UPDATE YOU SYSTEM OR I WILL GO TO FRY'S OR TARGET. I love this store, so help my by fixing this scanning process..thanks
Atmosphere: 4
Food: 4
Service: 4
Mayra Celaya
This was inside the Safeway. Good service good
Atmosphere: 5
Food: 5
Service: 5
Meradith Schlotterer
Staff is always friendly, and the drinks are great!Wheelchair accessibility: There is access.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Bacon Gouda 3 e99
Ghassan Al bazzal
Service is too
Service: 1
Ry Bajanconcepts (bajanconcepts)
Update, I have no idea why my review is not appearing in the other location. So I'm going to add it here as well. Before I do, I will say this much, it bothers me when people are quick to post a negative review over simple issues but slow as snails to give kudos or credit when they have wonderful experiences. We have had A+ experience here as well. We tend to stop in here as this location is open 1 hour after the other 2 locations.Below this line is about the other Frys location.Well, the new changes are pretty snazzy (yes, I said snazzy) What makes this location stand out for the other 2 locations to me is the absolute amazing ?? customer service we receive from Aliese is Jedi Master level. She knows my wife's multiple orders and at times have had the order completed by the time we are finished paying. Super friendly team all around. If your drink is not up to par, they will remake it. We have yet to come across this issue ourselves, however, when trying new things to even be told this is just impressive. We have been closer to the Starbucks further away and will reroute to this location for that level of service. Keep up the excellent work, we truly appreciate it.
Service: 5
Jana P.
Stopped to grab a refresher while hubby picked up a few things. There was a customer waiting for her drink. Not a problem, one was fixing drink, second was restocking-ice mostly. Finished making the drink and started to wipe counters. Neither acknowledged me. Left. Went to Starbucks in Benson. Service wonderful and drink delish. Would not return to Sierra Vista Safeway Starbucks. Waste of time for something you can get other places
Colleen Biely
Google said Safeway Starbucks opens at 5am, not true. Opens at 6a, good coffee,good breakfast
Gods’ Child
Very disorganized. I ordered 2 drinks and 2 people received their drinks before me that came after. This happened this weekend , it is usually very friendly staff but not this past weekend. Horrible service
Hip and cool spot, busy every time I went but the coffee was worth the wait.
Harris Rosenberg
Was going to treat myself to a cold brew $5. So for $5 I would have to take my black coffee home to put creamer in it. I lowered this from a five star to a one star because they said they do not carry French vanilla creamer. So I could pay five bucks for a Starbucks cold brew and I would have to go home to put creamer in it. They said they could put fancy syrups in it fancy this in it I said you don't have french vanilla they said no we don't so because of that I give them one star. Needless to say if I have to fix it at home I might as well just where you can buy 62 Oz bottle of Starbucks cold brew coffee right here in Safeway with some creamer and take it home yourself and you would have six cups of coffee with French vanilla creamer for a total of $5 for 62 oz of cold brew and for a total of $2 for French vanilla creamer instead of one cup of coffee I would have five just wanted a treat here at Safeway can't believe they could not accommodate me with French vanilla creamer outrageous.
Rick Fernandes
Update: this location has improved a lot on their speed. Out of all the starbucks stands in Sierra Vista, this location is best for speed, accuracy, and courtesy.This isn’t the fastest location, but they aren’t an actual full service store, so they are overwhelmed and understaffed. It would be nice if Sierra Vista actually had a drive thru. The demand is here.
John F.
You know, there isn't that many starbucks in SV so I gotta give it to them. The staff works really hard to serve as many people as they can, the drinks are really good and I hope they keep it up!
shucky ducky
Coffee prepared great as well as the caramel macchiato. Friendly people. Very busy location each time I went. Just my opinion
Although I have patronized the Safeway Starbucks for 14 years, I am very close to moving my patronage elsewhere. Over the years, I’ve observed “very bad” to “barely satisfactory” management and only one or two very fine mangers. Sadly, “poor management” is again in evidence and is the impetus for my review.This week, on two occasions, ONLY ONE barista was behind the counter, forced to work both cash register and drink machines (health standards violation?). I left without placing my order because the wait time and line stretched long. I was joined by 3 other customers. Money lost, Starbucks! I do not fault the barista; he/she was doing the best possible under the terrible circumstances. Now, where is management? Outside smoking? On the register chatting up one customer while a dozen people are waiting to place their orders? Where are back-up baristas? Why is the food shelf nearly empty of products? Why have to apologize with “Sorry. We’re out of that flavor.”? Why is there such a massive personnel turnover? On-the-job training is NOT acceptable during rush hours!!!My observation: At a busy morning rush, with two people working, the line numbered 10 -12 people. To my horror, the manager, one of the two people working, indicated that it was her break time and left for a smoke break leaving, again, only one barista to handle all of the customers. THAT IS UNACCEPTABLE. An in-depth, unannounced inspection/investigation of current management practices must be conducted. (And formal management training should become a part of the Starbucks hiring process.)Kudos to Phil, Monica, and Lucy. They are the reason for my 3-Star rating. They are the only ones who have an admirable work ethic and demonstrate concern for the smooth running of the establishment. They are the only reason I keep returning…so far.Starbucks, pay attention to your business (not politics)!
Service: 2
Love coming to this store, lately the lines have been long with only 1 worker working and no support from manager. Mr Phil always pleasant, not the fastest guy but always get the same service. Monica is a gem of a employee, always trying to help customers with apps and giving great consistent service. Lucy is a speed demon of a worker, excellent service every time.i might be 2nd in line and she scans ahead and my drink is already there..That's service! Jackie is a pleasant Barista, I seldom see her but when I do she remembers my name and is a good worker as well. Overall I gave this location a 4 star rating, And manager can do better by being a better support system for her employee's, I understand the responsibility of being a manager or supervisor, but when your employees are busy during peak hours she should be there knocking them drinks out. Getting supplies and being a supporter..One.more thing, so many customers have the app to build points,and this is.the only store that struggles with there system or scanner. I should have so many points and shouldn't have to reload a card to get points. PLEASE UPDATE YOU SYSTEM OR I WILL GO TO FRY'S OR TARGET. I love this store, so help my by fixing this scanning process..thanks
Atmosphere: 4
Food: 4
Service: 4
This was inside the Safeway. Good service good
Atmosphere: 5
Food: 5
Service: 5
Staff is always friendly, and the drinks are great!Wheelchair accessibility: There is access.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Bacon Gouda 3 e99
Service is too
Service: 1
Update, I have no idea why my review is not appearing in the other location. So I'm going to add it here as well. Before I do, I will say this much, it bothers me when people are quick to post a negative review over simple issues but slow as snails to give kudos or credit when they have wonderful experiences. We have had A+ experience here as well. We tend to stop in here as this location is open 1 hour after the other 2 locations.Below this line is about the other Frys location.Well, the new changes are pretty snazzy (yes, I said snazzy) What makes this location stand out for the other 2 locations to me is the absolute amazing ?? customer service we receive from Aliese is Jedi Master level. She knows my wife's multiple orders and at times have had the order completed by the time we are finished paying. Super friendly team all around. If your drink is not up to par, they will remake it. We have yet to come across this issue ourselves, however, when trying new things to even be told this is just impressive. We have been closer to the Starbucks further away and will reroute to this location for that level of service. Keep up the excellent work, we truly appreciate it.
Service: 5
Stopped to grab a refresher while hubby picked up a few things. There was a customer waiting for her drink. Not a problem, one was fixing drink, second was restocking-ice mostly. Finished making the drink and started to wipe counters. Neither acknowledged me. Left. Went to Starbucks in Benson. Service wonderful and drink delish. Would not return to Sierra Vista Safeway Starbucks. Waste of time for something you can get other places
Google said Safeway Starbucks opens at 5am, not true. Opens at 6a, good coffee,good breakfast
Very disorganized. I ordered 2 drinks and 2 people received their drinks before me that came after. This happened this weekend , it is usually very friendly staff but not this past weekend. Horrible service
Good and strong coffee!
Restaurantji Recommends
Hip and cool spot, busy every time I went but the coffee was worth the wait.
Was going to treat myself to a cold brew $5. So for $5 I would have to take my black coffee home to put creamer in it. I lowered this from a five star to a one star because they said they do not carry French vanilla creamer. So I could pay five bucks for a Starbucks cold brew and I would have to go home to put creamer in it. They said they could put fancy syrups in it fancy this in it I said you don't have french vanilla they said no we don't so because of that I give them one star. Needless to say if I have to fix it at home I might as well just where you can buy 62 Oz bottle of Starbucks cold brew coffee right here in Safeway with some creamer and take it home yourself and you would have six cups of coffee with French vanilla creamer for a total of $5 for 62 oz of cold brew and for a total of $2 for French vanilla creamer instead of one cup of coffee I would have five just wanted a treat here at Safeway can't believe they could not accommodate me with French vanilla creamer outrageous.
Update: this location has improved a lot on their speed. Out of all the starbucks stands in Sierra Vista, this location is best for speed, accuracy, and courtesy.This isn’t the fastest location, but they aren’t an actual full service store, so they are overwhelmed and understaffed. It would be nice if Sierra Vista actually had a drive thru. The demand is here.
You know, there isn't that many starbucks in SV so I gotta give it to them. The staff works really hard to serve as many people as they can, the drinks are really good and I hope they keep it up!
Coffee prepared great as well as the caramel macchiato. Friendly people. Very busy location each time I went. Just my opinion