Great Staff, knowledgeable & friendly. Coffee is delicious! BUT IF you order from DoorDash, Uber Eats or any other delivery company your order will be late!! They do not have a place for pickup orders Everyone has to get in line and wait for the order.I had to wait over 25 minutes for my order. It had happened more quite often. If the staff stopped talking and playing around we could all get our orders in a timely manner. Sad…. ~~~ 4/3/24 New guy on register Mr. Know it all very rude! Still if you order from DoorDash or any other delivery service you still have to wait in line and be late on your delivery’s. Waste of time & money! Not worth it.
Atmosphere: 1
Food: 1
Service: 1
Vicky S
Got two iced drinks a bagel and a burrito and it was $25 . That's not the issue, the issue is that I asked for a bagels toasted with butter and I got a room temperature bagel with cold pakages of butter in a cup for me to spread the butter . The butter was so cold and the bagel wasn't even warm enough to soften the butter. The burrito was tiny and not the greatest either, the drink were okay . Not worth it for the price. Disappointing
Atmosphere: 3
Food: 2
Service: 4
Isaac Robson
Very quick service and a great tasting coffee!
Atmosphere: 5
Food: 5
Service: 5
April Reilly
Ordered my 4 drinks and 2 pastries ahead online direct from their website. “Track my order” showed it ready at 9:45am and drinks weren’t ready until 10:10am. And they didn’t actually have any pastries. They had no way of refunding me the money I paid. On the receipt from Black Rock Coffee I clicked order help and contact us. The two phones numbers weren’t working valid numbers and to fill out a complaint online it required me to consent to receiving marketing emails which I do not. Terrible business operations.I’m editing my review to acknowledge Black Rock’s response. The link they included again requires me to consent to receive marketing emails in order to communicate with them. Terrible.
Atmosphere: 5
Food: 2
Service: 1
Lizzy Querry (MoonPrincessLizzy)
Always fast and friendly service ♡ drinks always made
Atmosphere: 5
Food: 5
Service: 5
Merzedies Bedatsky
Good coffee, but to be in a drive thru lane for 35mins is just crazy.
Atmosphere: 2
Food: 1
Service: 1
Recommended dishes: Caramel Blondie Chiller
Rory Simmons
Nice place. Great service and friendly
Atmosphere: 5
Food: 5
Service: 5
Melanie Ponsford
I have been coming here since you opened, as of the last 3 times I have had to leave the drive through after sitting there for over 20 minutes! You used to have people outside taking orders! I'm just not going to come anymore, I'm always on my way to work I give myself 30 minutes and can't even get through the line!! It's a
Service: 1
BugZapperBob
So far I've only been once, but it was great. Was on break in the middle of an eight hour shift and went by to get fuel for a coworker and I. The drinks were ready fast and I still had plenty of time to relax on break. They tasted amazing and were refreshing. Lady at the register repeated my order, was real polite and friendly, and wasn't condescending in the slightest when I accidentally asked for something they didn't have ?? Will absolutely be going again!
Batista forgot my order. Swiped my order off her screen and wondered what I was waiting on. I know these things happen, but was still annoyed that I was there for so long. She did apologize and told me I should have asked her where my order was. But I felt like I shouldn't have to ask for my
Atmosphere: 4
Food: 4
Service: 3
Jonny Gall
Best coffee in surprise by far always fast friendly good prices and the best fckn coffee around
Nick Z
I prefer to support these folks rather than the large corporate caffeine purveyors who contribute to the collapse of western culture and the disintegration of human rights.
Stacy Miller, RE/MAX
As always delicious, fast and great service.
Evelyn Wilbur
Second visit to this Black Rock Coffee shop, and it is every bit as *outstanding* as the first visit. I've not found another that even comes close. Staff is friendly, helpful, and knowledgeable. They always have coffee available, and it's great coffee. I asked for an almond croissant, and they had none, but they offered me an "Everything" croissant filled with spinach and cheese. It's SO good that I'm glad they ran out of the almond croissants! There's spacious, lovely indoor seating, plenty of outdoor seating, and terrific atmosphere.
Great Staff, knowledgeable & friendly. Coffee is delicious! BUT IF you order from DoorDash, Uber Eats or any other delivery company your order will be late!! They do not have a place for pickup orders Everyone has to get in line and wait for the order.I had to wait over 25 minutes for my order. It had happened more quite often. If the staff stopped talking and playing around we could all get our orders in a timely manner. Sad…. ~~~ 4/3/24 New guy on register Mr. Know it all very rude! Still if you order from DoorDash or any other delivery service you still have to wait in line and be late on your delivery’s. Waste of time & money! Not worth it.
Atmosphere: 1
Food: 1
Service: 1
Got two iced drinks a bagel and a burrito and it was $25 . That's not the issue, the issue is that I asked for a bagels toasted with butter and I got a room temperature bagel with cold pakages of butter in a cup for me to spread the butter . The butter was so cold and the bagel wasn't even warm enough to soften the butter. The burrito was tiny and not the greatest either, the drink were okay . Not worth it for the price. Disappointing
Atmosphere: 3
Food: 2
Service: 4
Very quick service and a great tasting coffee!
Atmosphere: 5
Food: 5
Service: 5
Ordered my 4 drinks and 2 pastries ahead online direct from their website. “Track my order” showed it ready at 9:45am and drinks weren’t ready until 10:10am. And they didn’t actually have any pastries. They had no way of refunding me the money I paid. On the receipt from Black Rock Coffee I clicked order help and contact us. The two phones numbers weren’t working valid numbers and to fill out a complaint online it required me to consent to receiving marketing emails which I do not. Terrible business operations.I’m editing my review to acknowledge Black Rock’s response. The link they included again requires me to consent to receive marketing emails in order to communicate with them. Terrible.
Atmosphere: 5
Food: 2
Service: 1
Always fast and friendly service ♡ drinks always made
Atmosphere: 5
Food: 5
Service: 5
Good coffee, but to be in a drive thru lane for 35mins is just crazy.
Atmosphere: 2
Food: 1
Service: 1
Recommended dishes: Caramel Blondie Chiller
Nice place. Great service and friendly
Atmosphere: 5
Food: 5
Service: 5
I have been coming here since you opened, as of the last 3 times I have had to leave the drive through after sitting there for over 20 minutes! You used to have people outside taking orders! I'm just not going to come anymore, I'm always on my way to work I give myself 30 minutes and can't even get through the line!! It's a
Service: 1
So far I've only been once, but it was great. Was on break in the middle of an eight hour shift and went by to get fuel for a coworker and I. The drinks were ready fast and I still had plenty of time to relax on break. They tasted amazing and were refreshing. Lady at the register repeated my order, was real polite and friendly, and wasn't condescending in the slightest when I accidentally asked for something they didn't have ?? Will absolutely be going again!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Frozen Fuel, Mango, Coconut
Far better than Starbucks
Restaurantji Recommends
Batista forgot my order. Swiped my order off her screen and wondered what I was waiting on. I know these things happen, but was still annoyed that I was there for so long. She did apologize and told me I should have asked her where my order was. But I felt like I shouldn't have to ask for my
Atmosphere: 4
Food: 4
Service: 3
Best coffee in surprise by far always fast friendly good prices and the best fckn coffee around
I prefer to support these folks rather than the large corporate caffeine purveyors who contribute to the collapse of western culture and the disintegration of human rights.
As always delicious, fast and great service.
Second visit to this Black Rock Coffee shop, and it is every bit as *outstanding* as the first visit. I've not found another that even comes close. Staff is friendly, helpful, and knowledgeable. They always have coffee available, and it's great coffee. I asked for an almond croissant, and they had none, but they offered me an "Everything" croissant filled with spinach and cheese. It's SO good that I'm glad they ran out of the almond croissants! There's spacious, lovely indoor seating, plenty of outdoor seating, and terrific atmosphere.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Drip Coffee