McDonald's
$ • Fast Food, Burgers, Coffee Shops
Hours:
13933 N Litchfield Rd, Surprise
(623) 544-9535
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Customers' Favorites
McDonald's Reviews
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Service here is terrible! To the guy working the pickups outside (Feb 2nd, 2025 @ 10A), if you hate your job that bad. Find another one! Don't take it out on people who have nothing to do with your issues. Cussing at us because we were having problems with the app is unprofessional and irritating.
To the staff workers inside including the managers. Understand you're not in a position to be condescending to anyone. Especially your customer base. Again find another job if customer...read full review
The female at the drive thru was too concerned about her times. Instead of taking care of the customer.
Terrible service, food was awful, no one answers the phone.
Ratings
Menu
Hours
| Monday | Open 24 hours |
| Tuesday | Open 24 hours |
| Wednesday | Open 24 hours |
| Thursday | Open 24 hours |
| Friday | Open 24 hours |
| Saturday | Open 24 hours |
| Sunday | Open 24 hours |
People in Surprise Also Viewed
McDonald's offers a mixed experience but has recently shown improvements. Some customers continue to receive great service from friendly staff, and many enjoy their visit. Recently, one couple was blown away by the service, noting that the staff was absolutely amazing, and the food, including the crispy chicken sandwich and iconic fries, came out hot and fresh. The manager even provided thoughtful hospitality by asking if they’d like their McFlurries brought out after their meal. This kind of customer service is rare in fast food and has made a strong impression on visitors.
While there are still some issues reported with incorrect orders and negative attitudes from staff, the overall service appears to be improving. The restaurant's service is generally prompt, but food preparation can still take a while. The Big Mac remains a popular option, though some customers find it too saucy. The play area is clean and kid-friendly, and many families find it enjoyable. Overall, this McDonald's has received high praise for its customer service and is becoming a preferred choice for fast food in the area.