Popeyes Louisiana Kitchen
16411 W Bell Rd, Surprise
(623) 214-8563
Recent Reviews
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Here’s a good review for Popeyes based on your experience:
⭐️ 5/5 - Fresh, Fast, and Friendly!
I had a fantastic experience at Popeyes! After a frustrating attempt at another chicken place, I came here, and I’m so glad I did. The service was lightning-fast—almost no wait at all, which was perfect since I was in a hurry to get food for a family gathering. The chicken was fresh, hot, and absolutely delicious, with that signature Popeyes flavor I love.
The location was spotless, which really added to the positive experience, and the employee who helped me was super nice and efficient. It’s clear they take pride in their service and food quality. I’ll definitely be coming back—Popeyes saved the day!
Atmosphere: 5
Food: 5
Service: 5
Ordered chicken sandwich regular gave me chicken spicy she exchanged it for chicken regular with attitude that I inconvenienced her.
Atmosphere: 4
Food: 4
Service: 2
Food is always good, however service is sometimes (often) lackluster as they're primarily focused on the drive thru traffic .
Atmosphere: 3
Food: 4
Service: 3
Idk why they did this but please don't smash all my shrimp into a little cup this makes no sense what so ever how is your shrimp gonna be crispy and have flavor if it's smashed into a cup to get soggy
Atmosphere: 3
Food: 1
Service: 3
Recommended dishes: Fish
This is the 3rd time ordering online. And I still wait 15mins for my food after waiting 20 mins to get here. The food is never fresh just refried stale pieces. Pictures is one of the last 2 times. This place is horrible. Go to a different location.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Chicken Tenders Combo, Spicy Chicken Sandwich
Traveling through and decided to eat lunch. Good food. The restaurant was not busy at all. There were plenty of empty places to sit.
Atmosphere: 4
Food: 5
Service: 4
Jerred and Hugo helped me out today. I gave them a bit of trouble over a misunderstanding on my end. Good guys and definitely give Popeyes a good name. They handled its professionally and calm which is surprising to see in such young guys. I'm really impressed with their help tonight
Atmosphere: 5
Food: 5
Service: 5
FIRST AND LAST TIME! If i could give 0 stars i will . Totally scammed with the food I ordered the shrimp popcorn and it was only crumbs of fried batter!! Nothing like the picture . Never going back again I just wasted my money in this place .Owner should be more involved in your business because food and service SUCKS!!!
I love Popeyes chicken. Yep, dark and spicy chicken is my favorite. But they are always short staffed, and today's soda machine was out of 90% of all the drink flavors the machine holds.
Unfortunately, this is typical whenever I go there.
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: Signature Chicken Meal
Good fast food chicken. We had their $20 family pack. This is a great value if on a budget.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Signature Chicken Meal, Chicken Tenders Combo
Restaurantji Recommends
Hot and delicious.
Atmosphere: 5
Food: 5
Service: 5
Food was awful and cold won’t be going back
Atmosphere: 1
Food: 1
Service: 1
This was our first time at Popeyes
The food was good and will return to try other menu items
Food: 5
Service: 5
Popeyes has some good food for lunch or dinner. I would recommend going there a couple times a month.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mashed Potatoes
Probably one of if not the worst food experiences I have ever had, I have lived nearby and ordered food both online and in person here for the last 4 years or so and they have literally never once got my order right. All of the employees act like pretentious children and scoff when you mention they failed to do their basic job correctly, like it's an inconvenience to THEM that you didn't get what you paid for.
In person is no better, I have stood inside for over an HOUR waiting for 3 pieces of chicken, a biscuit and some mashed potatoes. Never apologized for the wait, never offered a drink, never even had an excuse as they had everything behind the counter already, they just hung out in the kitchen talking to each other while NUMEROUS people stood with me waiting for food that eventually LEFT without their food because they got tired of waiting after 30+ minutes. When you finally do get your food, that they "cooked fresh" while you stood there for an hour it was COLD!
The management here is atrocious, everyone employed at this location should be fired and they should retry with people who actually exude some semblance of pride in their job.
If I could give no stars I would and if this place shuts down, I wouldn't be surprised it is wholly deserved. It's an absolute joke how badly this Popeye's operates.
Atmosphere: 3
Food: 3
Service: 1
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