Popeyes Louisiana Kitchen
16411 W Bell Rd, Surprise
(480) 448-9196
Recent Reviews
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Good experience except the was oiut of the drink i ordered online. Other than that my order was correct. The tenders can be a bit rubbery which leaves me cause for concern.
Atmosphere: 4
Food: 3
Service: 5
Great I like the people at this Popeyes kind and the food and service are great.only one problem they don’t read the instructions on which pieces we want. And they are one or two pieces short. But what we do get is always great
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Tenders, Signature Chicken Combo, Coleslaw
I'm not sure what happened but recently they've been forgetting items. A couple weeks ago they forgot my strawberry lemonade that I caught before I left. This most recent visit they missed 2 fries from the BYOB deal. So I don't know. If you dine in it'll be good, but to go, make sure you have everything before you leave.
Atmosphere: 4
Food: 4
Service: 3
Doesn't matter time of day, yall mess up the orders non stop. Missing or completely giving a random item. Yall are lazy and do not care, ew.
Service: 1
No working just talking at the drivethru 15min
Thanks for cold chicken^^
Service: 1
I miss the old kfc. So I tried popeyes. Not thrilled. The chicken was okay but really expensive. I ordered a two-piece chicken with a side of mashed potatoes. I didn't care for the mashed potatoes. The biscuit was meh. The chicken was good but the two pieces I got were both dark meat. 15.50 for two pieces of dark meat and a little bit of icky mashed potatoes seems like a lot.
Atmosphere: 2
Food: 2
Service: 2
I'm never disappointed with a Popeyes chicken sandwich. There is no comparison with their competitors... POPEYES WINS!
Atmosphere: 5
Food: 5
Service: 5
My kids and I love going to Popeyes! The food is great!
Atmosphere: 5
Food: 5
Service: 5
I believe food and service go hand in hand. You as a worker know if what you are serving is up to the quality standards of your restaurant or not. People in general just don't care anymore about that sort of thing. Make sure you ask for fresh products not food that has sat under a heat lamp for hours.
Atmosphere: 3
Food: 1
Service: 1
Love the food.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
4/21/26 @ 6:30 PM. I had one of the worst customer service experiences I’ve had in a long time, and it was entirely due to Steven. From the moment I interacted with him, he was unnecessarily rude, had a smart mouth, and acted like helping customers was a burden. Completely unprofessional.To make matters worse, the food was cold—like it had been sitting out way too long—and the order was sloppy. There was grease all over the outside of the bag, which ended up getting on my brand new jeans. That alone is unacceptable. And somehow, a chicken place was out of chicken legs? That makes absolutely no sense. If you can’t keep your main item in stock, what are you even doing? Between the terrible service, rude attitude, cold food, and careless packaging, this experience was beyond disappointing. Steven seriously needs a lesson in professionalism, and the entire operation needs to do better. I will be calling corporate.
Atmosphere: 3
Food: 1
Service: 1
A good location, clean staff and clean restaurant
Atmosphere: 5
Food: 4
Service: 4
First time at Popeyes in suncity and I don’t usually leave reviews, but Gilbert on the night shift was so welcoming and kind. He made sure our order was right. Great service!
Atmosphere: 5
Food: 5
Service: 5
Great place to eat. Great customer service. Got 2 spicy chicken sandwiches
Atmosphere: 5
Food: 5
Service: 5
Food was good but they forgot the biscuits that come with the family dinner. There is always something wrong with the order at this restaurant. Always. Never again.
Atmosphere: 4
Food: 4
Service: 2
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