Black Rock Coffee Bar

One of my fav coffee spots! Went today for an iced coffee and Taylor helped me out at the window. She was really cool and made my day! Great coffee & cool people 5/5😌

Atmosphere: 5

Food: 5

Service: 5

Came here on the afternoon of 11/23. Two teenagers were making drinks and taking orders. Bad attitude, bad service, took forever to get my 2 drinks (hot latte and double shots, originally asked for a cortado but they do not know how to make it.

Atmosphere: 2

Service: 1

No food whatsoever but a decent place to drink and watch games

Every time I put in an online order, it's never ready when I arrive. I will literally give them an additional 10 minutes to make it (expected time to be ready at 9:20am and arrive at 9:35am) and it's still not ready when I get there. What's the point of having an online order system if you aren't going to make the drink until I arrive anyway?
Then it wasn't ready for another five minutes. So I put in my order at 9:10 and it wasn't ready until 9:30 but you bet they had those drive thru orders going out.

Service: 1

Got a drink that wasn’t mixed at all with the wrong milk as well. Kind of dissatisfied

Atmosphere: 2

Food: 1

Service: 4

Don’t come here for the service in the store.

Great drinks. Abundant choices.

Slooooow and grumpy service. 13 minutes for 2 drinks. Mobile orders and drive thru are prioritized to customers in the store. Now I know…

Atmosphere: 2

Food: 5

Service: 1

Everything in the establishment is very good but the bathrooms are very dirty.

Atmosphere: 5

Food: 5

Service: 5

Delicious coffee, welcoming atmosphere, friendly staff, clean tables

Atmosphere: 5

Food: 5

Service: 5

Bitter coffee with a bad aftertaste. Pass.

Atmosphere: 5

Food: 1

Service: 5

Willing to change my rating if they address this issue. Bagels for delivery used to come with a good amount of cream cheese on it - now they come with one tiny container on the side. On delivery apps it’s a 6 dollar bagel - it feels cheap and lazy they have started doing this. this has happened the last three times in a row. Is this a permanent change? If so please lower the price of the bagel. Not the same amount it was two weeks ago and it’s not coming pre spread anymore - I pay extra for this bagel for the convenience of just having a bagel pre made for me.

Unfortunately, this place has seemed to consistently go downhill. The last few drinks I got were mostly ice and no flavor at all.high prices too

First time here meeting two friends for coffee. I ordered a large white chocolate latte (hot), and the banana bread. The coffee was very good, and I’d return for that. The banana bread was too dense and heavy. It would be better if it was less dense, and had chopped walnuts — maybe offer cream cheese or butter? The cafe was spacious and clean. We sat outside as the weather was great. There seemed to be plenty of parking. However, with the other businesses there might be a challenge finding a parking space. The bathrooms were clean. Good luck getting toilet paper 🧻 as theirs is very thin, and difficult to pull sheets off the roll.

Atmosphere: 4

Food: 2

Service: 4

First time here, they do not close for another 2 hours. I ordered a hot coffee, but they do not have any. He said that they do not have any brewed right now. It's in your name Black Rock "Coffee".
So I order two shot espresso latte, to go. While fitting the lid on top of my cup, he puts his bare hands and fingers all over the lid where I sip the drink, excellent way to get sick.

I went to the Tempe location yesterday for the first time. I got an iced tea and it was fine. Last night about 1 hour after the location closed, by Visa card I used was hacked. Maybe a weird coincidence, but I had not used my card anywhere else. There was a $51 charge attempt that was declined, thankfully. Be careful when using your credit card at this store.

Atmosphere: 4

Food: 4

Service: 4

I normally don’t write bad reviews for things like this but his was the first issue I’ve had at a coffee place and it is such a dumb issue to make a customer go through, its comical. I went to a location in Mesa to get a birthday freebie. They said their system had changed and I had to download the app rather than provide my phone number. I was in a hurry and did not have time to do that, so I left. I then went to this location in Tempe on a different day with the app downloaded and went through the drive thru to let them know I was there for my birthday freebie. The app allowed me to add and deduct 100% for a large beverage which I had loaded at the time. When I ordered, they told me it was only good for a medium, but I explained the app gave it to me, so the girl said ok, we’ll do that. When I got to the window another barista said the birthday freebie would only be good for the medium but then AGAIN, I explained the app gave me a large and I showed him the checkout screen showing a large. He said let’s scan the loyalty barcode and see if it works and it did work for the large beverage. All good now, right? Nope. He then hands me a medium and said next time I come in they can give me a large since they already had this made (even though I specifically asked for a large at the order speaker and the girl confirmed). So, I asked him why not just make me a large now and so he said OK. He turned around and asked the barista to make it a large since the app had allowed it as a birthday freebie and the other barista refused……Seriously?! They would rather lose a customer than simply make a new drink! If I had ordered through the app and done a mobile pick up, what would they have done then? Fight that too? For a simple tiny ounce upgrade?! Wow. Hahaha. I will say, the one benefit is that they made me not want to shop at BRCC again and therefore lessen the toxins consumed since as we all know, the majority of drink ingredients at coffee shops are fake. Anyway, won’t be buying from them again. Really really silly problem. Thanks, BRCC 😊

Service: 1