Chipotle Mexican Grill
2000 E Rio Salado Pkwy, Tempe
(480) 829-0600
Recent Reviews
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Stop by on Nov 30th around 9pm. The whole staff were very unpleasant and acted like they didn’t want to serve us. Charged us for someone else’s food and then when I was asking how the price came out wrong the cashier didn’t even want to clarify that we had 3 entrees instead of the 2 we ordered, she just wanted to push us out. I didn’t want to argue and left. The guy who made our food was right there and I don’t know how we had to pay for something we didn’t even want and ordered! The portion was ridiculous we barely got half a scoop of meat on our quesadilla
This bogo was THE WORST experience ever. Was there around 7 pm to order two bowls. My bowl was being made wrong while in line so I stopped them. I ordered corn salsa and she put regular salsa on it. When I told her that wasn’t the right one, she asked me in a snotty tone, “ you won’t eat it?” …. If I would have wanted that, I would have ordered it but I don’t like tomato! So she dumped it, went to make a new one and then started making THAT ONE wrong. When I pointed it out she rolled her eyes at me. After we paid, I saw another girl working on guac… what was she doing? Mixing the nasty brown into fresher guac so no one would know. Oh I saw you girl! Your soda was flat. When we got home my boyfriend’s bowl had the wrong meat. Steak and carne look similar. Isn’t carne extra? Like $2 extra? Isn’t guac extra?!!! Thank you for my crappy dinner slop and crap service. We were regulars and we will never go back. Your company can’t get ANYTHING right… chips were stale btw. So 100% was wrong and garbage
Atmosphere: 1
Food: 2
Service: 1
Cleanest location we’ve been to in a long while. Seems Chipotle restaurants have been on the gungier/dirtier side lately. Food portions were tiny and had to ask for “extra” to be a “regular” portion. Friendly staff too!
Atmosphere: 4
Food: 5
Service: 4
Chipotle is one of my favorite places to eat out at and I normally will avoid this specific chipotle for this specific reason. The customer service is always abysmal and today it especially was bottom tier. I am not sure about the reason but the workers seem like they never want to be there and they treat the customers like the bane of their existence. Today was just so unbelievably bad that I had to say something. The worker who was on the line putting together the food tonight around 8pm was one of the rudest workers I have ever met at this chipotle. Refused to acknowledge the customer, was rude to the customer when they asked a question and audibly sighed when they were asked to get a tortilla. This wasn’t just me, my friends who were with me and the other customers behind me felt the same way. It was actually unbelievable and will definitely be the reason why I will not go back to this specific chipotle.
Atmosphere: 3
Food: 5
They barely gave any carne asada and then guy at the register was rude and made me feel like I wasn’t supposed to be in there
Atmosphere: 1
Food: 1
Service: 1
Terrible. Rude. Never going back. Hire people that are actually competent and professional. This was a very unpleasant experience, but it wasn’t even the first one. Other times I’ve gone to this place I was met with disdain from one of the employee chicks and just utter hostility all around. Felt like they hated me for even being there.
Also got sick one time, messed my stomach up pretty bad. I’ve given more than enough chances, am done.
Atmosphere: 1
Food: 1
Service: 1
Employees have the worst attitude here and portions are lackluster. I’d rather drive across town to get to another location.
Atmosphere: 1
Food: 1
Service: 1
Yum! Good food friendly staff.
Atmosphere: 5
Food: 5
Service: 5
I don't typically usually write reviews but the service at this location was horrible, I was given very small portions, twice the person making my food added something without asking me before hand and the food was very salty, especially the white rice which is usually my favorite but I couldn’t eat it and had to throw away. I wouldn’t recommend this location at all.
They skimp on food here. And the last few times I have come in the soda machine isnt working properly. Both cokes sputter and are inconsistent with the carbonation, water and syrup. So soda is very watered down. Its been over a month of the machine not working correctly.
Restaurantji Recommends
Imagine this: you’re exhausted, you just got off a long shift at work and pass out on your couch at home. Awoken in a state of confusion you’re starving, all you can this to do is reach for your phone and to order a food and faithful burrito bowl. You get the guacamole on the side because at least you’ll be guaranteed the correct amount right?
25 minutes later, your food comes, and you open the guacamole and spread it on your bowl, the color looks a little weird, kinda light, you get a pit in your stomach- has it happened AGAIN? Has chipotle yet again screwed you over through a delivery order? Certainly not! You take a bite and immediately it hits you, the taste of nothing. No salt, no avocado taste, in fact it’s as if you’re chewing a combination of corn starch and water with chunky onions. Then when you try to take a few bites, horror strikes, you run to the trash can and throw up the rancid avocado. Quickly you scrape off the demonic guacamole from your burrito bowl in hopes of saving it! After all, it’s now 10:30 pm, and you’re out $20, hours you need to eat something. You take a few bites of the bowl to see if anything else is an awry, and alas there is it, the lack of salt and any seasoning. A last resort: you sprinkle a ton of sea salt and hot sauce all over this abomination and now sir disappointed with a cold and disgusting burrito bowl. And you wonder, is it really that hard for a mass chain to hire staff that holds the food at a high enough standard that it won’t cause the customers to throw it up?
*end scene*
Don't let a short line fool you, you are going to wait awhile for your food. The supply chain is broken and employees need structure. Lobby is gross so and it seems like only two out of the six employees are actually working.
Get ready for chicken-free chicken burritos
I've got many Chipotle, but this one doesn't provide enough. This is extra lettuce. Not only lettuce though, the amount is not enough. Lack of effort and no good business for customers. Needs improvement. If I were the owner, I wouldn't accept this because I don't simply not satisfy. Btw, the floor looks never clean during day time.
Great menu, friendly staff.
Great music and once a restaurant without tv screans 👍👍👍
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