Gangnam - Sushi & Grill

I wanted to live this place so much. The atmosphere was great. You can tell that it is a local favorite. It was busy when we went for dinner. The menu was well laid out, and the prices were very reasonable. There can not be enough said about our server, Jenna. Whatever she's being paid, it's not enough. She was seating people, waiting and bussing tables, which were all full. She knew which menu items were out of stock and helped us find suitable replacements. She helped us save money by waiting a few minutes to order until happy hour started. Long story short, she is amazing. She definitely knows her job.

The place, however, was a mess. There was food and chopsticks on the floor. Because the restaurant was so understaffed, there was no one to clean up all night. The floor stayed dirty. We had to ask Jenna for toilet paper for the restroom, which also had no paper towels. There were high chairs for toddlers stacked in the restroom that were covered in food from not being wiped down.

Needless to say, this place has so much potential. The food tasted amazing. The service was ok even though it was busy. They just need more staff and a serious deep cleaning.

Atmosphere: 5

Food: 5

Service: 5

Great food but service is sssssllllllooooowwww

NEEDS MORE STAFF !!!! this place used to be great ! can barely flip tables and severs never come back, literally have to hunt them down. disappointed!!

Atmosphere: 1

Food: 3

Service: 1

Came for my daughters Birthday dinner.3 out of 4 things we ordered the wait staff came back said they were out of. Ok so we order other things.waitwrbtoik our roll to the wrong table Soni said it's ok just cancell that order. He then said "it's already being made so of you don't want it I'll eat it."
Before our entries were served to us we got the bill.
ONLY CASH VENMO OR ZELLE. WTH that would be good to know before we ordered we only had card! He then Insisted there's a note on the door.
I'm partially visually impaired. There WAS NO NOTE. MY DAUGHTER ended up using her tip money to pay not all of use use transfer apps she found change in the car to make it just enough.
The udon Noodles were gummy & flavor was so gross.i took 1 bite left my plate at the edge of the table...my husband teriyaki chicken was cold, my daughters plate was mediocare. The miso was good & hot.
When I addressed the "no note" & explained I was unhappy with my meal the waiter just smiled & said oh ok have a good night.... My husband, my daughter & I have all worked in the food service Industry this is not how you take care of you patrons.We will never come back!!!.I'll be calling to get my $$ back as well. The staff was nice but that's all the good I can say

Atmosphere: 2

Food: 2

Service: 1

We were a little disappointed tonight. We've been coming here since 2015 but it's been a little bit since we were last in.

Our bulgogi bibimbap was lacking flavor, although it was hot. Didn't taste the same as I remembered it. We got the 22 piece nigiri and everything just tasted the same and bland. My sesame seed balls were delicious and warm. The service was good! We were able to pay with our card, but saw some other tables requested to pay cash or venmo. The water was quite odd tasting too!! The food quality did not match the prices paid.

Disappointed that it's not the same. We'll give it one more try as a redemption but will give it some time to improve before we return.

Atmosphere: 3

Food: 2

Service: 4

I highly recommend this place. Good food at reasonable prices in a laid back atmosphere. Servers and service is good. Let's all try to support independent restaurants.

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: Bulgogi Bibimbap, Roll

Place has cancelled my order on Grubhub 3 times for no reason in the middle of lunch. The other time I did get it was very subpar and overpriced sushi. Please avoid this place.

First of all, the food was AMAZING! I've went around to many sushi restaurants, and this sushi has to be some of the best! My rating is not because of the food. The issue was with the service, (not the waitress), but you can tell there is a management/organization problem. Sticky menus, sticky tables, They were out of multiple things, something I can't remember that we tried getting, out of miso soup, and out of chicken. 3 people at my table- the first got their food legitimately 20 minutes before the last person. I got 3 sushi rolls, they brought me someone else's order, before realizing and brining me mine... Which I'm not complaining about, I got 5 rolls lol. Infact I liked the other guy's even more than the ones I ordered. :) sadly can't tell you what they were, but they were deep fried. I was fine with it, but be prepared because they only do Venmo, Zelle, or Cash. Overall, not certain if I'll go back or not. I may, hoping the kinks were a one time thing, however, it seems like it's a bit more of a problem than that. The food was just so good that I may have to anyways- plus there's a chance of getting someone else's food too! ?
I just try writing honest reviews to counter all the 5 star ones, and nice reviews to ballance all the negative ones, additionally giving a little praise and a little criticism for the Business to improve on. Overall, I do recommend you visit here if you are looking for some good grub, but maybe put it on the try later list if your having a 'higher stakes' evening. :)

Atmosphere: 3

Food: 5

Service: 1

Recommended dishes: Spicy Garlic Edamame

I ended up at this restaurant because everywhere else was packed, likely due to a university event. With a 4.3-star rating on Google, I figured it would be decent. However, my first impression upon walking in was that it felt dark and low-class. The restaurant only accepts cash and Venmo, which was a bit inconvenient.

I ordered a chicken katsu bento, and my friend got the temput udon. After 30 minutes, the udon arrived, but according to my friend, it tasted bland, almost like water, with just a few pieces of tempura. I waited 40 minutes for my bento, which turned out to be two separate dishes: crab stick rolls and a plate of fried chicken with some mixed tempura. To be honest, mine was just okay—not great, but not terrible either. That said, the prices were lower than usual, so I guess you get what you pay for.

Atmosphere: 3

Food: 2

Service: 3

Not the same. Sushi was not as fresh. Cuts were not good. Looked like they were put together in a hurry. Took forever to get served. Didn't have a few menu items. It has degraded from what it used to be. They need to bring some professional sushi chefs back. The sushi chef they have is an amateur.

Atmosphere: 3

Food: 2

Service: 1

Recommended dishes: Sushi and Nigiri, Tuna

Ordered the miso soup (which was weirdly lukewarm but I didn't mind too much), and some rolls which all were delicious. They were short staffed at the time for the amount of people but even then the wait wasn't bad; I cant say if it's a consistent thing.

Atmosphere: 3

Food: 4

Service: 3

Recommended dishes: Roll

Both the quality and the service were a disaster

Atmosphere: 2

Food: 1

Service: 1

I had a very disappointing experience at this restaurant. I found a fish bone in my salmon sashimi, the pork inside the Budae Pot was stuck together and that was quite of disgusting. Additionally, the server did not understand the menu and mistakenly took my order. After waiting 20 minutes, I was informed that several items I wanted were unavailable. Overall, the service was poor and the food quality was unacceptable. I do not recommend this place.

Atmosphere: 2

Food: 1

Service: 1

My wife ordered take out tonight on their website (not an outside company like Uber Eats). The estimated time was 30 minutes. When my wife arrived after 30 minutes, she was told it would take 25 more minutes. There were only 4 tables seated in the restaurant. When she got home with the food, we noticed that they shorted us 2 rolls that we ordered. My wife called and was told that she needed to call the website number to request a refund. When she asked if they would call and handle it, she was told “no”. Also the rolls were pretty small compared to other places in the area. My wife got some salmon and thought that the first bite was kind of fishy tasting. Looked at the salmon rolls that we got and it looked dark and old and when we opened it up, there were brown parts on the salmon. Not very fresh at all. This placed used to be pretty good but not anymore. Not going back.

Atmosphere: 2

Food: 1

Service: 1

I had gotten miso and sushi during a late night run. Store closed within 30 minutes from when my order was placed for togo. The order was made fast and the miso soup was very good which was great. The sushi on the other hand was warm. I believe this was due to me ordering right before they closed. However this isn’t an excuse and if they can’t provide the same quality during closing as they do throughout their opening hours then they need to put a closing time on certain menu items.

Atmosphere: 5

Food: 3

Service: 4