I’ll try not to hold the possibility of it being busy against them, but last night the service was just horrible. We ordered 2 pounds of frozen crawfish. Our meal came out and we noticed “live” on the sticker. We asked if there had been a mistake and our server said the ticket just printed like that, but she did input frozen. Before this, the wait for our food was 45+ when it was promised to be 20. After getting our bill, we noticed we were charge 97 dollars. In total, we ordered catfish, friend veggies, fries, and those 2 pounds. We asked if there had been a mistake and they admitted there was. They left for 10 mins, came back, but didn't offer to correct it but instead asked if there was anything else we needed before we left. As if we just sat there for fun. Afterwards, the manager came and told us we were going to be charged for live crawfish because they didn’t have frozen. No one had informed us, but instead just made the change to charge us an extra 10 dollars. Overall, lack of communication and long periods of waiting made this experience not worth it.
Atmosphere: 4
Food: 3
Service: 2
Jesus Lopez
To being with service was terribly bad , I had to wait 20 minutes for the waitress to come to my table, it took way too long to get my food and when I finally got my food, literally there was no sauce in it so I asked them for some sauce to be added and they tried to charge me for after all of the inconvenience, I really had a bad experience coming to this place also I parked near by so I paid two hours on the parking meter so I had to leave the restaurant to pay for extra time on the parking meter, no really good experience, never again !
Atmosphere: 1
Food: 1
Service: 1
Isabel Zarco
Everything is exquisitely delicious ? good service
Atmosphere: 5
Food: 5
Service: 5
Andre Lowe
Was told the wait would be 35 minutes. After an hour we were still 5th in line and told we should expect another hour wait.Normally I love hot n juicy. I'll Never go to this location again.
Atmosphere: 1
Food: 5
Service: 1
Joel Ketchum
I came here during the Art festival in March 2024 as it was pretty close to my hotel. We waited a few minutes so the staff could get a table ready for us and then another 5-10 before the waitress came to take our drink order. I know they were busy and maybe under staffed, so I am not mad at the wait. My wife ordered a half dozen of the oysters but I am not a fan. She said they were both fresh and flavorful. Both my wife and I ordered individual meals and both had the garlic, butter and baby spice level. There were times it was still hot but good. I prefer to not peel my own shrimp but the experience is still nice. I added corn, potatoes and sausage in mine to make things more filling. We also got some hawaiian rolls since my wife is diabetic and needs some carbs with dinner. The food was fresh and full of flavor and not just the added flavor. We both had a great experience and I would recommend people come check them out. They are a little pricey but that will be different for everyone. If seafood is your thing, check them out and if not, then you might want to find a different spot. The area they are located in is full of various restaurants, bars and places to get quick bites. They are also very close to ASU Tempe.
Atmosphere: 5
Food: 4
Service: 4
Elizabeth Resendiz
The flavor is there but it’s pretty early in the season so the mud bugs are still small. Which I knew that part already. The part I is couldn’t believe was what I discovered at the bottom of the bag! This is why I’m posting this review, they poured 5-6 ounces of claws!! Just claws, to weight it down! No joke! I ordered two different flavors of 2 lbs. of each. (Spent way too much $ here!) And they did it to both bags of crawfish That’s really sad, first you charge $15./lb. Then you don’t even give me a whole lb. of crawfish. That doesn’t say “we appreciate your patronage!” That says, “we just want your money!” I understand when other places put some little ones in there with the big ones. I get that, but these were ALL SMALL! Then 5-6 ounces of JUST CLAWS! Like, did you think we weren’t going to notice!? I’ve had crawfish all over the U.S. and I’ve never seen this before. That’s bad business right there. Won’t be returning to HNJ! They got 2 stars for the flavor ONLY & shrimp poboy!P.S. Don’t fall for the fried brownies! It has a very interesting aftertaste. The batters good but I’m not sure if that’s a brownie in there?!Even our kids didn’t like them, which says A LOT!
Atmosphere: 5
Food: 2
Service: 3
Recommended dishes: Garlic Butter, Shrimp PO' Boy
Rasheid S
Great service and food like always. Our server, Sandra, was great. Very helpful and friendly. Great conversation and a pleasure.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Medium, Shrimps Hot N Juicy Baby Spice, Calamari, Sausage
Kylar Lazard
Food is very good and very nice people and a lot of food love it I’m definitely coming
Atmosphere: 5
Food: 5
Service: 5
Nick Simiano
Not sure what was worse, the service or the food. Definitely the service. Waited 45min for Chicken tenders.... There were only two tables.
Atmosphere: 2
Food: 1
Service: 1
Sasha Mancillas
I can understand a waiter being busy but this place is small and our server not once came to check up on us but was able to check on others and our food was not all there. I asked for lemons, my missing food and nothing was given to me until I was done with my food. She did not ask if we wanted refills at all or if everything was ok. Severs name is Sam
I Love Hot N Juicy. I craved it all through my pregnancy and now I only order out. It’s disappointing that you guys are very scarce with the sauce. At first I thought it was a fluke but now as a long time customer I know you guys changed the amount of sauce you give and no longer offer to buy extra sauce online.
Reyna Sanchez
I come here all the time to pick up food! No one sells better seafood boil than hot n juicy! 10/10 recommend I’m addicted! Haha ?
Worst seafood boil I’ve ever had. The spice level was not spicy at all and the seafood had barely any seasoning. It was like I was eating boiled shrimp with nothing on it. The service was terrible. The server ignored us and we had to get another server to get us more seasoning which took about 20 minutes to get.
Atmosphere: 1
Food: 1
Service: 1
Will G
All I can say is that I have never tasted so much wet garlic powder or raw garlic in my life. Very skunky please fry or toast the garlic and then won't be so offensive. It's a courtesy all chefs must be aware of. I'm not sure I like my food cooked in a plastic bag. I must have washed my hands 5 times. I also had to brush my teeth 3 times. Now I know why you get gloves, no way too awkward. Just not something I like. At this price point we would expect cooked garlic. Thank you for trying.
I’ll try not to hold the possibility of it being busy against them, but last night the service was just horrible. We ordered 2 pounds of frozen crawfish. Our meal came out and we noticed “live” on the sticker. We asked if there had been a mistake and our server said the ticket just printed like that, but she did input frozen. Before this, the wait for our food was 45+ when it was promised to be 20. After getting our bill, we noticed we were charge 97 dollars. In total, we ordered catfish, friend veggies, fries, and those 2 pounds. We asked if there had been a mistake and they admitted there was. They left for 10 mins, came back, but didn't offer to correct it but instead asked if there was anything else we needed before we left. As if we just sat there for fun. Afterwards, the manager came and told us we were going to be charged for live crawfish because they didn’t have frozen. No one had informed us, but instead just made the change to charge us an extra 10 dollars. Overall, lack of communication and long periods of waiting made this experience not worth it.
Atmosphere: 4
Food: 3
Service: 2
To being with service was terribly bad , I had to wait 20 minutes for the waitress to come to my table, it took way too long to get my food and when I finally got my food, literally there was no sauce in it so I asked them for some sauce to be added and they tried to charge me for after all of the inconvenience, I really had a bad experience coming to this place also I parked near by so I paid two hours on the parking meter so I had to leave the restaurant to pay for extra time on the parking meter, no really good experience, never again !
Atmosphere: 1
Food: 1
Service: 1
Everything is exquisitely delicious ? good service
Atmosphere: 5
Food: 5
Service: 5
Was told the wait would be 35 minutes. After an hour we were still 5th in line and told we should expect another hour wait.Normally I love hot n juicy. I'll Never go to this location again.
Atmosphere: 1
Food: 5
Service: 1
I came here during the Art festival in March 2024 as it was pretty close to my hotel. We waited a few minutes so the staff could get a table ready for us and then another 5-10 before the waitress came to take our drink order. I know they were busy and maybe under staffed, so I am not mad at the wait. My wife ordered a half dozen of the oysters but I am not a fan. She said they were both fresh and flavorful. Both my wife and I ordered individual meals and both had the garlic, butter and baby spice level. There were times it was still hot but good. I prefer to not peel my own shrimp but the experience is still nice. I added corn, potatoes and sausage in mine to make things more filling. We also got some hawaiian rolls since my wife is diabetic and needs some carbs with dinner. The food was fresh and full of flavor and not just the added flavor. We both had a great experience and I would recommend people come check them out. They are a little pricey but that will be different for everyone. If seafood is your thing, check them out and if not, then you might want to find a different spot. The area they are located in is full of various restaurants, bars and places to get quick bites. They are also very close to ASU Tempe.
Atmosphere: 5
Food: 4
Service: 4
The flavor is there but it’s pretty early in the season so the mud bugs are still small. Which I knew that part already. The part I is couldn’t believe was what I discovered at the bottom of the bag! This is why I’m posting this review, they poured 5-6 ounces of claws!! Just claws, to weight it down! No joke! I ordered two different flavors of 2 lbs. of each. (Spent way too much $ here!) And they did it to both bags of crawfish That’s really sad, first you charge $15./lb. Then you don’t even give me a whole lb. of crawfish. That doesn’t say “we appreciate your patronage!” That says, “we just want your money!” I understand when other places put some little ones in there with the big ones. I get that, but these were ALL SMALL! Then 5-6 ounces of JUST CLAWS! Like, did you think we weren’t going to notice!? I’ve had crawfish all over the U.S. and I’ve never seen this before. That’s bad business right there. Won’t be returning to HNJ! They got 2 stars for the flavor ONLY & shrimp poboy!P.S. Don’t fall for the fried brownies! It has a very interesting aftertaste. The batters good but I’m not sure if that’s a brownie in there?!Even our kids didn’t like them, which says A LOT!
Atmosphere: 5
Food: 2
Service: 3
Recommended dishes: Garlic Butter, Shrimp PO' Boy
Great service and food like always. Our server, Sandra, was great. Very helpful and friendly. Great conversation and a pleasure.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Medium, Shrimps Hot N Juicy Baby Spice, Calamari, Sausage
Food is very good and very nice people and a lot of food love it I’m definitely coming
Atmosphere: 5
Food: 5
Service: 5
Not sure what was worse, the service or the food. Definitely the service. Waited 45min for Chicken tenders.... There were only two tables.
Atmosphere: 2
Food: 1
Service: 1
I can understand a waiter being busy but this place is small and our server not once came to check up on us but was able to check on others and our food was not all there. I asked for lemons, my missing food and nothing was given to me until I was done with my food. She did not ask if we wanted refills at all or if everything was ok. Severs name is Sam
Atmosphere: 4
Food: 3
Service: 1
Restaurantji Recommends
I Love Hot N Juicy. I craved it all through my pregnancy and now I only order out. It’s disappointing that you guys are very scarce with the sauce. At first I thought it was a fluke but now as a long time customer I know you guys changed the amount of sauce you give and no longer offer to buy extra sauce online.
I come here all the time to pick up food! No one sells better seafood boil than hot n juicy! 10/10 recommend I’m addicted! Haha ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Seafood Boil, Medium, Snow Crab Legs, Corn and Sausage, Sausage, Snow Crab
Great food, great
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Cajun Fries, Seafood Boil, Corn and Sausage, Fried Shrimp Baskets 5 Piece
Worst seafood boil I’ve ever had. The spice level was not spicy at all and the seafood had barely any seasoning. It was like I was eating boiled shrimp with nothing on it. The service was terrible. The server ignored us and we had to get another server to get us more seasoning which took about 20 minutes to get.
Atmosphere: 1
Food: 1
Service: 1
All I can say is that I have never tasted so much wet garlic powder or raw garlic in my life. Very skunky please fry or toast the garlic and then won't be so offensive. It's a courtesy all chefs must be aware of. I'm not sure I like my food cooked in a plastic bag. I must have washed my hands 5 times. I also had to brush my teeth 3 times. Now I know why you get gloves, no way too awkward. Just not something I like. At this price point we would expect cooked garlic. Thank you for trying.
Atmosphere: 1
Food: 1
Service: 5