They couldn't keep forgetting what we had , spent 30 mins waiting for stuff even tho we watched them give out those same items
Richard Kuhlmann
Awesomeness
Alesya Quezada
I ordered a bowl with fried rice and broccoli, along with an order of rangoons. Unfortunately, the rice was undercooked—it was actually hard—and the rangoons were not crispy and seemed undercooked as well. I called to let the restaurant know, and they kindly offered to replace my order for free if I came in.
When I returned, I was asked to hand over my food so it could be reviewed. An employee named Sylvia examined my food and compared it to what was currently being served. She then told me the rangoons were cooked, just not crispy because the oil had recently been changed. She also said the rice “looked a little weird,” which might also be due to the oil change. I’m not sure how oil changes explain undercooked rice, and overall, the explanation felt dismissive.
While I appreciate that they honored a replacement, the way my complaint was handled made me feel judged and as though my concerns weren’t valid. Instead of acknowledging a possible issue, it felt like the focus was more on proving the food was fine than making things right.
I hope the team takes this feedback constructively—acknowledging a customer’s experience can go a long way in turning a negative into a positive.
Melissa Williams
They forgot all my sauces and Jessica the manager so rude 2 customer before said there going to give you a hard time they act like they don’t mess up lol over sauce shipment remake my food asked for corporates number she said go on line and then stares at you you lie of looks could kill
Atmosphere: 1
Food: 1
Service: 1
Francisco Quintero
Very hot food and good combos for lunch and dinner
Order missing items even though I asked them to check. Had to drive back after reaching home and opened it.
Service: 1
Jacob Bocanegra
We ordered through the app for pick up and were not receiving a confirmation code. After pulling around to go inside, we checked the bank and we were charged for the order. They said that "this happens sometimes, you'll just have to wait". We showed them the bank statement, and it took the manager 15+ minutes to decide to just give us the food we already paid for.
Atmosphere: 1
Food: 3
Service: 1
Peter Rivoli
Second slowest moving restaurant staff I have ever seen - and that is saying a lot. Not even an apology for the delay. I shouldn't be waiting 10 minutes for an online order, that was supposed to be ready when I arrived but instead hadn't even been started during the slow period between meals. If you can't cultivate the constant sense of urgency in your staff that restaurant work requires then you are in the wrong business.
Atmosphere: 1
Service: 1
Wade Overwater
Ordered delivery for fried rice, orange chicken and bejing beef. Only to receive fried rice only. Their solution was to come in personally to pick up the correct order.
The reason why I did delivery was so I won’t have to drive there. Now they want me to personally pick up an order that I paid to have delivered.
I have literally never in my life seen human beings move more slowly or less efficiently then the employees at this Panda Express, it was outlandish and genuinely cartoonish how slowly food was being served and the insane line that was building up behind me as I waited.
Atmosphere: 1
Food: 3
Service: 1
*Birds on a wire*
The line was so slow and for what? There was only 3 cars and no people inside. We were there for 30 minutes!! Just waiting on our food and there was only 2 cars behind us
Atmosphere: 2
Service: 1
Andrew Stover
I wish I got the name of the lady that helped me, but she was extremely kind, patient, and pleasant to talk with. I came right before closing, and she made sure I got fresh food (instead of just serving the stuff that’s already been sitting there) 10/10 she deserves a raise!
Atmosphere: 5
Food: 5
Service: 5
Robert Nemitz
Arrived at the supercharger near by at 9pm. Hours on the door say open until 10pm but the workers have it locked. Cant buy anything because these idiots decided to close early on a Saturday night! Frustrating experience
Atmosphere: 1
Food: 1
Service: 1
Emily Graf
The store was so clean and the staff were so personable we decided to stay to eat. At one point during our meal, the manager walked around to check how everyone was enjoying their meal. The staff were quick to prepare our food and quick to clean up after people who ate in the lobby. Food was delicious! Aaron went above and beyond and we appreciate his commitment to exceptional service. Highly recommend! Fully stocked bathrooms and beverage counter.
They couldn't keep forgetting what we had , spent 30 mins waiting for stuff even tho we watched them give out those same items
Awesomeness
I ordered a bowl with fried rice and broccoli, along with an order of rangoons. Unfortunately, the rice was undercooked—it was actually hard—and the rangoons were not crispy and seemed undercooked as well. I called to let the restaurant know, and they kindly offered to replace my order for free if I came in.
When I returned, I was asked to hand over my food so it could be reviewed. An employee named Sylvia examined my food and compared it to what was currently being served. She then told me the rangoons were cooked, just not crispy because the oil had recently been changed. She also said the rice “looked a little weird,” which might also be due to the oil change. I’m not sure how oil changes explain undercooked rice, and overall, the explanation felt dismissive.
While I appreciate that they honored a replacement, the way my complaint was handled made me feel judged and as though my concerns weren’t valid. Instead of acknowledging a possible issue, it felt like the focus was more on proving the food was fine than making things right.
I hope the team takes this feedback constructively—acknowledging a customer’s experience can go a long way in turning a negative into a positive.
They forgot all my sauces and Jessica the manager so rude 2 customer before said there going to give you a hard time they act like they don’t mess up lol over sauce shipment remake my food asked for corporates number she said go on line and then stares at you you lie of looks could kill
Atmosphere: 1
Food: 1
Service: 1
Very hot food and good combos for lunch and dinner
Atmosphere: 5
Food: 5
Service: 5
Good portioning
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Crab Rangoon, Veggie Spring Rolls 2, Fortune Cookie, Orange Chicken Fried Rice
Order missing items even though I asked them to check. Had to drive back after reaching home and opened it.
Service: 1
We ordered through the app for pick up and were not receiving a confirmation code. After pulling around to go inside, we checked the bank and we were charged for the order. They said that "this happens sometimes, you'll just have to wait". We showed them the bank statement, and it took the manager 15+ minutes to decide to just give us the food we already paid for.
Atmosphere: 1
Food: 3
Service: 1
Second slowest moving restaurant staff I have ever seen - and that is saying a lot. Not even an apology for the delay. I shouldn't be waiting 10 minutes for an online order, that was supposed to be ready when I arrived but instead hadn't even been started during the slow period between meals. If you can't cultivate the constant sense of urgency in your staff that restaurant work requires then you are in the wrong business.
Atmosphere: 1
Service: 1
Ordered delivery for fried rice, orange chicken and bejing beef. Only to receive fried rice only. Their solution was to come in personally to pick up the correct order.
The reason why I did delivery was so I won’t have to drive there. Now they want me to personally pick up an order that I paid to have delivered.
1 STAR SERVICE!!
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
I have literally never in my life seen human beings move more slowly or less efficiently then the employees at this Panda Express, it was outlandish and genuinely cartoonish how slowly food was being served and the insane line that was building up behind me as I waited.
Atmosphere: 1
Food: 3
Service: 1
The line was so slow and for what? There was only 3 cars and no people inside. We were there for 30 minutes!! Just waiting on our food and there was only 2 cars behind us
Atmosphere: 2
Service: 1
I wish I got the name of the lady that helped me, but she was extremely kind, patient, and pleasant to talk with. I came right before closing, and she made sure I got fresh food (instead of just serving the stuff that’s already been sitting there) 10/10 she deserves a raise!
Atmosphere: 5
Food: 5
Service: 5
Arrived at the supercharger near by at 9pm. Hours on the door say open until 10pm but the workers have it locked. Cant buy anything because these idiots decided to close early on a Saturday night! Frustrating experience
Atmosphere: 1
Food: 1
Service: 1
The store was so clean and the staff were so personable we decided to stay to eat. At one point during our meal, the manager walked around to check how everyone was enjoying their meal. The staff were quick to prepare our food and quick to clean up after people who ate in the lobby. Food was delicious! Aaron went above and beyond and we appreciate his commitment to exceptional service. Highly recommend! Fully stocked bathrooms and beverage counter.
Atmosphere: 5
Food: 5
Service: 5
Loading...