Utterly unhelpful. They say your order has been picked up and they can't help you. Then they hang up and ignore the phone when you try calling them back. I spent over $50 trying to get pizza delivered for my girls birthday party and it never got delivered. If I could give them 0 stars I would. There quality and customer service has gone downhill.
Atmosphere: 1
Food: 1
Service: 1
William Smith
Greasy cold pizza.
Atmosphere: 1
Food: 2
Service: 2
Recommended dishes: Pepperoni Pizza
Andrea Sutton
I'm an Uber Eats driver, and I showed up at this location to pick up somebody's order, and there was nobody around, they were all hidden in the back. When somebody finally came out to talk to me, their response was "okay". I waited an additional 20 minutes and nobody came out to talk to me; So I got their attention and a different person came out to tell me that the order was either stolen or another Uber driver picked it up, and that the other person I had previously spoke to had left for the night and didn't even let them know I was waiting. My customer was very upset, I explained the situation to him and he called the store personally and they wouldn't answer their phone. So I had the customer call my cell phone and I held it up so he could speak with the workers himself. After all of that, I waited there for an hour before they had ONE pizza ready for my customer. This by far is the worst customer service I've ever encountered and I wasn't even a customer I was receiving an order for my customer. And you would have thought that they would have thrown in some garlic knots or something on the side, considering the customer had to wait for an hour on this order.
Atmosphere: 1
Service: 1
Yazan Cotton
Walked in hear noise in the back but nobody walked to the front of store and it feels like the heat is on
Joseph Landrum
The food was amazing,I had a deep dish chicken Alfredo pizza 🍕. 10-10-10-across the board.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Slice of Pizza
Ethan Brock
Worst signage possible, sketchy lobby, mediocre pizza, high prices
Atmosphere: 1
Food: 1
Service: 1
No Bs
8/31 at 3:50pm I ordered Pizza for $22 for medium supreme barely any cheese or toppings. Go to Geno pizza joint or slices instead. Ordered 12 wings hot wings got only wings 6 and lady at the front wanted to argue I just stood there and showed her I got only 6 wings. She finally refunded me 8 bucks a some change. God only can judge, never going back to this location redeeming my rewards elsewhere
Atmosphere: 1
Food: 1
Service: 1
Haley
Ordered a half cheese, half pepperoni thin crust. They put pepperonis on the entire thing. Doesn't seem like a big deal but my stepson is autistic and won't eat pepperoni. I picked all the pepperoni off which were basically glued to the pizza because it had NO sauce on it whatsoever. Wasted $20 and my time. They said they refunded me. Guess we will see if that is true or not tomorrow.
Atmosphere: 1
Food: 1
Service: 1
Kindal King
Have ordered from here previously with no problems. Daughter had friends staying over and decided to order a few things late night, just before midnight. Says they are open until 3a.m. so didn't think it would be an issue. Ordered via number given in order to speak with someone to ensure they were indeed open for late-night delivery. Was given an estimated delivery time of 40-50 mins. So, 10 minutes after said delivery time, we called and automatically was told there wasn't an order, so I called the location, they had our info, but was told it was in system from previous orders but there wasn't an order pending. The money was taken as soon as order was confirmed by phone rep. 800 number said to email...3 emails and 2 phone call and 18 days later we haven't received refund or had any kind of contract. Called again, was told they had called and left message, they infact have not called or emailed. Was told a second time a supervisor would contact me in 24 to 72 hours, Again. With multiple emails and phone calls requesting money back, I find it hard to believe this hasn't been resolved. After reading reviews for location this isn't the first time and I'm not the only one dissatisfied. Corporate should reevaluate employees as they seem to pick and choose when and what they make. Absolutely unacceptable of management to have seemingly ignored all our attempts to rectify this situation. THINK TWICE about ordering for this location or company since even "management" can't seem to muster up any decent customer service for a simple refund or monitor (specifically this location) franchises operations or service or themselves for that matter. To many other companies out there to choose from to take the chance with this one. This could be you giving this review. Absolutely Unacceptable, Pizza Hut, you should be better than over 18 days to resolve an issue. If anyone with this company monitoring reviews, I'm asking again... Please issue my refund.
Update, yes there's more. Placed order over 2 months ago, called numerous times with not 1response and no refund. So hopefully by tagging some executives, I may get a response or at least my refund I've been waiting for. So if CEO Aaron Powell, president Juan Carlos Loredo or T.J. Wolfersberger, happens to pay attention to our reviews, please look into this matter so it can finally get resolved and I can get our money back. Please and Thank you. You may want to take closer look at some of your franchises employee service training methods.
UDATE AGAIN!!!! I still have not been contacted by anyone and still do not have my money back!!! Absolutely Unbelievable!!! Have contacted multiple times to no avail. It an simple refund!!! I have even tried contacting corporate and the email was blocked!!! President Juan Carlos Loredo, Chef Executive Officer Aaron Powell, T.J. Wolfersberger, Kimberly Clark.. someone PLEASE CONTACT ME OR ISSUE MY REFUND!!! ABSOLUTELY HORRIBLE CUSTOMER SERVICE!!! If your customer service has gotten this bad I can only imagine how the quality of your products are. They are iwned by the Yum corporation whuch also owns Taco Bell and KFC.
Thank you to the Pizza Hut Social Care Team! No resolution just yet but they are the only ones who have replied and offered assistance. Now maybe the owner of this particular store can maybe care to contact me.
Atmosphere: 1
Food: 1
Service: 1
Ivonne Monares
The establishment is a little abandoned but the staff is very friendly, the food is excellent.
It's a pizza hut rough to get in and out if patking lot
Atmosphere: 3
Food: 3
Service: 3
Thalia H.
Ordered delivery and driver ate our cinnamon rolls disgusting
Atmosphere: 1
Food: 1
Service: 1
Phillip John Buettner Jr
Order not prepared as requested Employees not cheerful Restaurant Dirty inside and outside
Parking: No handicap spots
Atmosphere: 1
Food: 1
Service: 1
Carlos jaime Espinosa
Nobody's here I knock 3 doors a call someone here ??? No body answer me ,,,after 10 min I'm living a lady come out and tell me I'm making pizzas What do u want...!!!! Employee does not care
Atmosphere: 1
Food: 3
Service: 1
Tony
So… I just got home from getting my food… how are you gonna give me an uncut pizza????
Utterly unhelpful. They say your order has been picked up and they can't help you. Then they hang up and ignore the phone when you try calling them back. I spent over $50 trying to get pizza delivered for my girls birthday party and it never got delivered. If I could give them 0 stars I would. There quality and customer service has gone downhill.
Atmosphere: 1
Food: 1
Service: 1
Greasy cold pizza.
Atmosphere: 1
Food: 2
Service: 2
Recommended dishes: Pepperoni Pizza
I'm an Uber Eats driver, and I showed up at this location to pick up somebody's order, and there was nobody around, they were all hidden in the back. When somebody finally came out to talk to me, their response was "okay". I waited an additional 20 minutes and nobody came out to talk to me; So I got their attention and a different person came out to tell me that the order was either stolen or another Uber driver picked it up, and that the other person I had previously spoke to had left for the night and didn't even let them know I was waiting. My customer was very upset, I explained the situation to him and he called the store personally and they wouldn't answer their phone. So I had the customer call my cell phone and I held it up so he could speak with the workers himself. After all of that, I waited there for an hour before they had ONE pizza ready for my customer. This by far is the worst customer service I've ever encountered and I wasn't even a customer I was receiving an order for my customer. And you would have thought that they would have thrown in some garlic knots or something on the side, considering the customer had to wait for an hour on this order.
Atmosphere: 1
Service: 1
Walked in hear noise in the back but nobody walked to the front of store and it feels like the heat is on
The food was amazing,I had a deep dish chicken Alfredo pizza 🍕. 10-10-10-across the board.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Slice of Pizza
Worst signage possible, sketchy lobby, mediocre pizza, high prices
Atmosphere: 1
Food: 1
Service: 1
8/31 at 3:50pm I ordered Pizza for $22 for medium supreme barely any cheese or toppings. Go to Geno pizza joint or slices instead. Ordered 12 wings hot wings got only wings 6 and lady at the front wanted to argue I just stood there and showed her I got only 6 wings. She finally refunded me 8 bucks a some change. God only can judge, never going back to this location redeeming my rewards elsewhere
Atmosphere: 1
Food: 1
Service: 1
Ordered a half cheese, half pepperoni thin crust. They put pepperonis on the entire thing. Doesn't seem like a big deal but my stepson is autistic and won't eat pepperoni. I picked all the pepperoni off which were basically glued to the pizza because it had NO sauce on it whatsoever. Wasted $20 and my time. They said they refunded me. Guess we will see if that is true or not tomorrow.
Atmosphere: 1
Food: 1
Service: 1
Have ordered from here previously with no problems. Daughter had friends staying over and decided to order a few things late night, just before midnight. Says they are open until 3a.m. so didn't think it would be an issue. Ordered via number given in order to speak with someone to ensure they were indeed open for late-night delivery. Was given an estimated delivery time of 40-50 mins. So, 10 minutes after said delivery time, we called and automatically was told there wasn't an order, so I called the location, they had our info, but was told it was in system from previous orders but there wasn't an order pending. The money was taken as soon as order was confirmed by phone rep. 800 number said to email...3 emails and 2 phone call and 18 days later we haven't received refund or had any kind of contract. Called again, was told they had called and left message, they infact have not called or emailed. Was told a second time a supervisor would contact me in 24 to 72 hours, Again. With multiple emails and phone calls requesting money back, I find it hard to believe this hasn't been resolved. After reading reviews for location this isn't the first time and I'm not the only one dissatisfied. Corporate should reevaluate employees as they seem to pick and choose when and what they make. Absolutely unacceptable of management to have seemingly ignored all our attempts to rectify this situation. THINK TWICE about ordering for this location or company since even "management" can't seem to muster up any decent customer service for a simple refund or monitor (specifically this location) franchises operations or service or themselves for that matter. To many other companies out there to choose from to take the chance with this one. This could be you giving this review. Absolutely Unacceptable, Pizza Hut, you should be better than over 18 days to resolve an issue. If anyone with this company monitoring reviews, I'm asking again... Please issue my refund.
Update, yes there's more. Placed order over 2 months ago, called numerous times with not 1response and no refund. So hopefully by tagging some executives, I may get a response or at least my refund I've been waiting for. So if CEO Aaron Powell, president Juan Carlos Loredo or T.J. Wolfersberger, happens to pay attention to our reviews, please look into this matter so it can finally get resolved and I can get our money back. Please and Thank you. You may want to take closer look at some of your franchises employee service training methods.
UDATE AGAIN!!!! I still have not been contacted by anyone and still do not have my money back!!! Absolutely Unbelievable!!! Have contacted multiple times to no avail. It an simple refund!!! I have even tried contacting corporate and the email was blocked!!! President Juan Carlos Loredo, Chef Executive Officer Aaron Powell, T.J. Wolfersberger, Kimberly Clark.. someone PLEASE CONTACT ME OR ISSUE MY REFUND!!! ABSOLUTELY HORRIBLE CUSTOMER SERVICE!!! If your customer service has gotten this bad I can only imagine how the quality of your products are. They are iwned by the Yum corporation whuch also owns Taco Bell and KFC.
Thank you to the Pizza Hut Social Care Team! No resolution just yet but they are the only ones who have replied and offered assistance.
Now maybe the owner of this particular store can maybe care to contact me.
Atmosphere: 1
Food: 1
Service: 1
The establishment is a little abandoned but the staff is very friendly, the food is excellent.
Atmosphere: 4
Food: 5
Service: 5
Restaurantji Recommends
It's a pizza hut rough to get in and out if patking lot
Atmosphere: 3
Food: 3
Service: 3
Ordered delivery and driver ate our cinnamon rolls disgusting
Atmosphere: 1
Food: 1
Service: 1
Order not prepared as requested
Employees not cheerful
Restaurant Dirty inside and outside
Parking: No handicap spots
Atmosphere: 1
Food: 1
Service: 1
Nobody's here I knock 3 doors a call someone here ??? No body answer me ,,,after 10 min I'm living a lady come out and tell me I'm making pizzas What do u want...!!!! Employee does not care
Atmosphere: 1
Food: 3
Service: 1
So… I just got home from getting my food… how are you gonna give me an uncut pizza????
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