Sbarro

Regina was amazing! Made my day!! 😁

Atmosphere: 5

Food: 5

Service: 5

Disappointing Customer Service Experience

We ordered 8 pizzas and salads from Sbarro for a company lunch party on 12/6, totaling $304.09. When we arrived to pick up the order, we were told they never received it. At that point, waiting for the pizzas to be prepared (approximately 1 hour) was not an option, so we had to cancel the order.

To make matters worse, they couldn't issue a refund at the store, forcing us to call elsewhere to resolve it. There was no effort to make the situation right or retain us as customers—staff simply repeated, "We can make it now," with no real concern for the inconvenience caused.

Unfortunately, this level of customer service was unacceptable, and I will not be returning.

Atmosphere: 1

Food: 1

Service: 1

Ordered pizza, salad, pasta, and carrot cake, went to pay and they didn’t have forks. I gave it all back and got Chinese food🤷🏽‍♂️ not eating pasta and salad with a spoon

Atmosphere: 1

Food: 5

Service: 1

The food is good, the only thing is my son has an egg allergy and I had asked the employees if the pizza contained eggs. I checked on the website and it said no, but I wanted to make sure. I asked the guy in the front he wasn't sure, so he asked his coworkers. They all made a face because eggs sounded weird to be an ingredient. Then one employee told me that pizza dough was always made with eggs which isn't true. I just think employees need to be trained for these types of questions, because allergens are serious and can be harmful to people.

Atmosphere: 2

Food: 2

Service: 2

Thank you for the yummy lunch!

Atmosphere: 5

Food: 5

Service: 5

The spinach stromboli was so good! Regina was very nice, amazing customer service skills! This lady needs a raise! ??

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Individual Spinach Stromboli

Normally this place is good & crust is crunchy but today the pizza was too bready, they didn’t get my order correct so I had to go back & get a new one, they forgot to give us our drinks so we had to remind them. Just overall not good anymore.

Atmosphere: 4

Food: 1

Service: 2

very poor service. They work with no gloves but with a winter street hat and a hood that's why they don't hear the customers, argue when I said why they charged me for 2 lemonades instead of one, pretended they didn't hear me, rolled their eyes and told they are going to call the security and after said "call the security", they stopped bullying. The manager was also rude, aggressive and disrespectful, first, she said she can not hear me and refused to come closer, then she came to my table when I was eating and started to harass me very aggressively. Now I understand why so many negative comments about this place. Service is worse than ever. Never ever come here again. Minus all 5 stars. By the way, I found the security person, he was very nice and promised me to report to his management.

They don't sell whole pizzas even though they advertise they do.

There is no such thing as a good pizza at

Atmosphere: 3

Food: 2

Service: 4

They don't sell whole pizzas even though they advertise they do.

Completely unacceptable service. We ordered a full size pizza which they tried to get us not to at first, when the server finally said ok to us getting a full size pizza he rolled his eyes, and when we received the pizza it was soggy, wet, and the toppings literally fell off as we were grabbing it so we had a plain pizza and had to scoop the toppings from the box. Horrible experience.

Atmosphere: 3

Food: 1

Service: 1

Not much room to eat by restaurant. Food was okay. Service was subpar

Atmosphere: 2

Food: 4

Service: 2

Mom got sick from pizza, and one of the guys yelled at my mom because she wasn't "loud enough" All of it seemed unsanitary and heated atmosphere as in like air quality (humid)

Atmosphere: 1

Food: 1

Service: 1

Walked by, looked nice, they only serve Pepsi drinks, no Coca

Atmosphere: 4

Food: 4

Service: 4