Their manager Bentley is super nice and patient! She was very pleasant and had a warming presence!
Atmosphere: 5
Service: 5
Mahi R
Nice, clean and good service.
Atmosphere: 5
Food: 5
Service: 5
Ariana Gonzalez
I come in frequently and Alisia always brightens my day. Her genuine care, warmth, and customer service is what keeps me coming back to this location. Today was especially rough and she helped turn things around
Atmosphere: 5
Food: 5
Service: 5
Jade Ontiveros
My hubby and I have been to this location twice, and each time we had great service!
I love that the two individuals who served us were fun, funny, played along with our shenanigans, and were their authentic selves.
To the Black Man who chatted about the Oura ring with me and the Hispanic Woman who called me 'boo', you two were/are wonderful!....sorry I didn't get your names!!!
Atmosphere: 5
Food: 5
Service: 5
Ronda M Stewart
Excellent service and food
Atmosphere: 5
Food: 5
Service: 5
Hussah A
Excellent
Atmosphere: 5
Food: 5
Service: 5
Einn n
Absolutely satisfied with the service and drinks! Keep up the good vibes and thanks.
Atmosphere: 5
Food: 5
Service: 5
Cassandra Moorman
HORRIBLE SERVICE Had my husband pick up my mobile order for a CHAI and they gave me COFFEE. I called at least 5 times to be met with my phone call just being hung up on. I had to go all the way back to get my right drink. And they gave me so much attitude for no reason. Maybe if y'all could make drinks right the first time you wouldn't be so annoyed DOING YOUR JOB. Disgusting attitude, disgusting customer service. Most disgusting Starbucks I've ever been to. Avoid at all costs
Atmosphere: 1
Food: 1
Service: 1
Rustem Tugelbaev
Luke was awesome! Super friendly, great service, and gave a perfect advice for my order.
Atmosphere: 5
Food: 5
Service: 5
Ashanti Robinson
I’m genuinely shocked by the poor customer service I received at this Starbucks. I simply asked to purchase a side of blueberries, something I’ve done before at another location without any issue. However, the barista assisting me told me the system wouldn’t allow her to ring up the blueberries unless I purchased something else. When I suggested ordering an ice water, she said that wouldn’t count and instead offered oatmeal as an option.
I mentioned that at another Starbucks I had visited in Scottsdale, they rang up the blueberries as the qualifying item when I asked for water. Instead of simply explaining that her store may have a different policy, the barista became defensive and started questioning me, asking which exact location I went to, what the cross streets were, and even asking for my name. That felt completely unnecessary and unprofessional. Why did she need my name or the cross streets of another Starbucks? Was she planning to call and scold them for selling me blueberries?
It came across as accusatory and condescending. Eventually, she said she’d make an “exception” this one time but she would need to speak with her manager (never spoke with her manager during our interaction) and gave me the total which was confusing, because earlier I was told the system wouldn’t allow it. So which one is it?
The most frustrating part wasn’t even the policy itself, it was how I was treated for simply trying to make a small, reasonable purchase. I wasn’t asking for anything for free, just a side of blueberries, and I was willing to pay whatever it cost. Instead, I was met with attitude, unnecessary questioning, and what felt like an interrogation over something so minor.
It’s becoming clear that Starbucks policies are not only inconsistent from location to location, but increasingly restrictive and customer-unfriendly. From no longer offering complimentary water without a purchase to now requiring an additional item just to buy a side. It feels like more effort is going into enforcing rigid rules than into actually serving the customer.
This one is pretty good. About average as far as SB goes.
Elias Rico
Rude baristas and they deny water cups saying you must buy the water bottles if you would just like water. I don’t believe that’s legal in Arizona.
Maca Damian
Love the water and chia tea oo and white chocolate mocha 😋
bella p
The drinks and food at this location always come out great and I haven’t gotten a wrong order which is awesome. however, the customer service is not great. My boyfriend and I always come after the gym and have had the same guy at the window named Luke who has not ever been nice or friendly to us. we’ve asked him for straws and napkins and he has just walked away or started taking an order over the headset while handing out drink to us every time. the other staff has always been very friendly or asked how our day was and made sure we got everything we needed before we left, but he just kind of stands there blank faced and very monotoned the whole interaction. I totally understand everyone has their mornings where you are just tired or zone out, but it has been every single time we’ve come through the drive through. I have worked and still work at multiple coffee shops so this just seems kinda unprofessional to have this same attitude every single morning :(
Their manager Bentley is super nice and patient! She was very pleasant and had a warming presence!
Atmosphere: 5
Service: 5
Nice, clean and good service.
Atmosphere: 5
Food: 5
Service: 5
I come in frequently and Alisia always brightens my day. Her genuine care, warmth, and customer service is what keeps me coming back to this location. Today was especially rough and she helped turn things around
Atmosphere: 5
Food: 5
Service: 5
My hubby and I have been to this location twice, and each time we had great service!
I love that the two individuals who served us were fun, funny, played along with our shenanigans, and were their authentic selves.
To the Black Man who chatted about the Oura ring with me and the Hispanic Woman who called me 'boo', you two were/are wonderful!....sorry I didn't get your names!!!
Atmosphere: 5
Food: 5
Service: 5
Excellent service and food
Atmosphere: 5
Food: 5
Service: 5
Excellent
Atmosphere: 5
Food: 5
Service: 5
Absolutely satisfied with the service and drinks! Keep up the good vibes and thanks.
Atmosphere: 5
Food: 5
Service: 5
HORRIBLE SERVICE
Had my husband pick up my mobile order for a CHAI and they gave me COFFEE. I called at least 5 times to be met with my phone call just being hung up on. I had to go all the way back to get my right drink. And they gave me so much attitude for no reason. Maybe if y'all could make drinks right the first time you wouldn't be so annoyed DOING YOUR JOB. Disgusting attitude, disgusting customer service. Most disgusting Starbucks I've ever been to. Avoid at all costs
Atmosphere: 1
Food: 1
Service: 1
Luke was awesome! Super friendly, great service, and gave a perfect advice for my order.
Atmosphere: 5
Food: 5
Service: 5
I’m genuinely shocked by the poor customer service I received at this Starbucks. I simply asked to purchase a side of blueberries, something I’ve done before at another location without any issue. However, the barista assisting me told me the system wouldn’t allow her to ring up the blueberries unless I purchased something else. When I suggested ordering an ice water, she said that wouldn’t count and instead offered oatmeal as an option.
I mentioned that at another Starbucks I had visited in Scottsdale, they rang up the blueberries as the qualifying item when I asked for water. Instead of simply explaining that her store may have a different policy, the barista became defensive and started questioning me, asking which exact location I went to, what the cross streets were, and even asking for my name. That felt completely unnecessary and unprofessional. Why did she need my name or the cross streets of another Starbucks? Was she planning to call and scold them for selling me blueberries?
It came across as accusatory and condescending. Eventually, she said she’d make an “exception” this one time but she would need to speak with her manager (never spoke with her manager during our interaction) and gave me the total which was confusing, because earlier I was told the system wouldn’t allow it. So which one is it?
The most frustrating part wasn’t even the policy itself, it was how I was treated for simply trying to make a small, reasonable purchase. I wasn’t asking for anything for free, just a side of blueberries, and I was willing to pay whatever it cost. Instead, I was met with attitude, unnecessary questioning, and what felt like an interrogation over something so minor.
It’s becoming clear that Starbucks policies are not only inconsistent from location to location, but increasingly restrictive and customer-unfriendly. From no longer offering complimentary water without a purchase to now requiring an additional item just to buy a side. It feels like more effort is going into enforcing rigid rules than into actually serving the customer.
Restaurantji Recommends
This one is pretty good. About average as far as SB goes.
Rude baristas and they deny water cups saying you must buy the water bottles if you would just like water. I don’t believe that’s legal in Arizona.
Love the water and chia tea oo and white chocolate mocha 😋
The drinks and food at this location always come out great and I haven’t gotten a wrong order which is awesome. however, the customer service is not great. My boyfriend and I always come after the gym and have had the same guy at the window named Luke who has not ever been nice or friendly to us. we’ve asked him for straws and napkins and he has just walked away or started taking an order over the headset while handing out drink to us every time. the other staff has always been very friendly or asked how our day was and made sure we got everything we needed before we left, but he just kind of stands there blank faced and very monotoned the whole interaction. I totally understand everyone has their mornings where you are just tired or zone out, but it has been every single time we’ve come through the drive through. I have worked and still work at multiple coffee shops so this just seems kinda unprofessional to have this same attitude every single morning :(
I hate Starbucks, my wife loves it
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