I ordered a delivery order on the Wingstop app. My order arrived and I noticed I was missing all of my french fries and veggie sticks. I called the restaurant and was put on hold to speak to the manager. I waited on hold for nine minutes. I ended up driving to the restaurant while still on hold once I was in the restaurant. The three employees were in the back talking. After a few minutes, Dan approached the counter. I asked him if he was aware that he had a customer on hold. He told me that his employee had told him that an Uber eats customer had an issue with delivery so that wasn’t his problem. He was just going to leave me on hold, not knowing that I was not an Uber eats customer when I told him that I was missing all of my fries and veggie sticks. He asked me what I expected him to do. I advised him it was my son‘s birthday, and I had children at my house who were hoping for their fries and veggie sticks after a few minutes of going back-and-forth, he happened to look at the bags and realized that one of my bags was still on the shelf. he then told me he was going to remake them for me. Once my fries were remade, the woman handed me the bag, and I asked for my veggie sticks as well. She told me he didn’t tell me no veggie sticks and walked away in the back. The manager told her to also give me my veggie sticks, so she finally brought them out. They offered no apology no resolution. We will not be returning
Venus Medeiros Tavares
The wing stop on Newport Ave in east providence is horrible . You wait at counter for 15 minutes no one says anything . They are all talking . then after 30 minutes I get my food ask for ranch and the guy says those aren't free make sure you charge . So you spend 40.00 and get no ranch . Please do better
Victoria Inscoe
Wingstop has good fries good wings good food hot wings the best drinks the best dipping sauce and I like to eat Wingstop especially on game day
Ivan Flores
la comida 10/10 te atienden muy bien
Zack Jones
Ordered large order 3 days ahead of time for a party, went to pick up and running 2+ hrs behind. Total disappointment.
New store Billings,MT
Aimee Webb
Food was literally cold and soggy
Debbie Boyle
Went in there Sunday around 7:30. The place was so dirty. The employees were talking so loud like it was party time. The wings your to exspensive for what you got. Will not go back.
Teddy Perea
If you like having your order screwed up every time then Wingstop 1388 is the store for you. Incompetence at every level. If you must have Wingstop store 1388, eat it there so they can hopefully correct it for you when they get it wrong. Seriously, get your wings from anywhere else and save yourself the frustration
Jesus Portillo
Took 45 minutes to dine in and get 10 wings, 3 tenders and a sandwich, when I got my food my tenders weren’t even seasoned and my sandwich bread was rock solid. Truly will not be returning.
Atmosphere: 2
Food: 1
Service: 1
Dirt Road House
Great experience, Julian recommended some flavors and extra crispy wings and fries and that changed my life!
So i want to give some love and a shout out to this wingstop. I do dash and every single time i come in they are slammed with orders. Evenso, they are always hustling, they are always communicating, they are always working. I know Wingstop gets a Bad rap and theres always low rating at nearly every location. As a customer of wingstop i have to admit many of them deserve the low score but not this Location. As a former manager in retail sales/customer service for 10 years i have to say what i see in a lot of wingstops def is not up to par. How this wingstop has low ratings doesnt make sense to me. I believe the manager here is Rosa and theres another younger girl there named Loa or Loe (not sure how to spell it) but those 2 are always on top of things. Ill be coming back to this wingstop specifically even though its not the closest to me. I hope this reaches the right people who can give this team some recognition.
So as much as im giving props to this team, im going to be honest because if im not, how can your team at this location improve if theres no constructive criticism? So this is being said with hopes that your team can hear the feedback, own it and make some adjustments.
My honest review of this location. I say theres room for improvement with food quality. The times ive ordered here, ive asked for welldone and then i get wings that have chewy soggy skin. Then other times its on point and perfect. Ive also ordered extra wett or extra seasoning and get wings that are basically naked and half covered in sauce and seasonings. Then again there other times its perfectly on point. So theres definitely INCONSISTENCIES. Not bad but room to grow for sure.
I would say the biggest issue here is cleaniness. Soda station can be a bit messy. Ice machine doesnt work sometimes. Tables and floors sticky at times. Othertimes, it hasnt been an issue. Ive walked in here before and seen it immaculate. Umfortunately of seen it a bit more messy than clean. So again, some Inconsistencies. Room for improvement for sure. ILL NOTE, It could also be do to the fact that im usually at this location near the end of the day, so i get that it might be that way after being super busy.
AS FAR AS SERVICE, I GIVE YOUR TEAM HERE AN A+! and thats why ill be back. Sometimes food can take a long time but this team makes it right with their hard work and positive attitide.
ROSA, IS EXTREMELY POLITE, EVEN UNDER PREASSURE. REGARDLESS OF HOW SLAMMED IT IS, SHE ATTENTIVE AND ALWAYS DOING HER BEST.
LOA OR LOE, the girl with the red hair, man...her energy is solid. She makes the environment positive and energized. Shes always smiling and hustling at the same time.
Ive seen other employees here and they are customer focused as well, unfortunately i dont know their names. I hope your team sees this and knows that i see your hard work and your drive. Keep it up!
Atmosphere: 3
Food: 4
Service: 5
Jaeleigh Franklin
Food was very good, it was a not a long wait time and Julian was very kind and friendly!
Atmosphere: 5
Food: 5
Service: 5
Tyeicka Brown
Wingstop on Harper Franklin need to learn how to cook!!!!chicken don’t be cooked all the way Neicy is a bad manager talks to you anykind of ways even the costumers
Leslie Bugg
Love this place!!!
Atmosphere: 5
Food: 5
Service: 5
Shrinivas Poojari
GREAT CUSTOMER SERVICE+1(8O5)-41O 5OO2 NO NONSENSE AND GREAT ASSISTANCE!!!
I ordered a delivery order on the Wingstop app. My order arrived and I noticed I was missing all of my french fries and veggie sticks. I called the restaurant and was put on hold to speak to the manager. I waited on hold for nine minutes. I ended up driving to the restaurant while still on hold once I was in the restaurant. The three employees were in the back talking. After a few minutes, Dan approached the counter. I asked him if he was aware that he had a customer on hold. He told me that his employee had told him that an Uber eats customer had an issue with delivery so that wasn’t his problem. He was just going to leave me on hold, not knowing that I was not an Uber eats customer when I told him that I was missing all of my fries and veggie sticks. He asked me what I expected him to do. I advised him it was my son‘s birthday, and I had children at my house who were hoping for their fries and veggie sticks after a few minutes of going back-and-forth, he happened to look at the bags and realized that one of my bags was still on the shelf. he then told me he was going to remake them for me. Once my fries were remade, the woman handed me the bag, and I asked for my veggie sticks as well. She told me he didn’t tell me no veggie sticks and walked away in the back. The manager told her to also give me my veggie sticks, so she finally brought them out. They offered no apology no resolution. We will not be returning
The wing stop on Newport Ave in east providence is horrible . You wait at counter for 15 minutes no one says anything . They are all talking . then after 30 minutes I get my food ask for ranch and the guy says those aren't free make sure you charge . So you spend 40.00 and get no ranch . Please do better
Wingstop has good fries good wings good food hot wings the best drinks the best dipping sauce and I like to eat Wingstop especially on game day
la comida 10/10 te atienden muy bien
Ordered large order 3 days ahead of time for a party, went to pick up and running 2+ hrs behind. Total disappointment. New store Billings,MT
Food was literally cold and soggy
Went in there Sunday around 7:30. The place was so dirty. The employees were talking so loud like it was party time. The wings your to exspensive for what you got. Will not go back.
If you like having your order screwed up every time then Wingstop 1388 is the store for you. Incompetence at every level. If you must have Wingstop store 1388, eat it there so they can hopefully correct it for you when they get it wrong. Seriously, get your wings from anywhere else and save yourself the frustration
Took 45 minutes to dine in and get 10 wings, 3 tenders and a sandwich, when I got my food my tenders weren’t even seasoned and my sandwich bread was rock solid. Truly will not be returning.
Atmosphere: 2
Food: 1
Service: 1
Great experience, Julian recommended some flavors and extra crispy wings and fries and that changed my life!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
So i want to give some love and a shout out to this wingstop. I do dash and every single time i come in they are slammed with orders. Evenso, they are always hustling, they are always communicating, they are always working. I know Wingstop gets a Bad rap and theres always low rating at nearly every location. As a customer of wingstop i have to admit many of them deserve the low score but not this Location. As a former manager in retail sales/customer service for 10 years i have to say what i see in a lot of wingstops def is not up to par. How this wingstop has low ratings doesnt make sense to me. I believe the manager here is Rosa and theres another younger girl there named Loa or Loe (not sure how to spell it) but those 2 are always on top of things. Ill be coming back to this wingstop specifically even though its not the closest to me. I hope this reaches the right people who can give this team some recognition.
So as much as im giving props to this team, im going to be honest because if im not, how can your team at this location improve if theres no constructive criticism? So this is being said with hopes that your team can hear the feedback, own it and make some adjustments.
My honest review of this location. I say theres room for improvement with food quality. The times ive ordered here, ive asked for welldone and then i get wings that have chewy soggy skin. Then other times its on point and perfect. Ive also ordered extra wett or extra seasoning and get wings that are basically naked and half covered in sauce and seasonings. Then again there other times its perfectly on point. So theres definitely INCONSISTENCIES. Not bad but room to grow for sure.
I would say the biggest issue here is cleaniness. Soda station can be a bit messy. Ice machine doesnt work sometimes. Tables and floors sticky at times. Othertimes, it hasnt been an issue. Ive walked in here before and seen it immaculate. Umfortunately of seen it a bit more messy than clean. So again, some Inconsistencies. Room for improvement for sure. ILL NOTE, It could also be do to the fact that im usually at this location near the end of the day, so i get that it might be that way after being super busy.
AS FAR AS SERVICE, I GIVE YOUR TEAM HERE AN A+! and thats why ill be back.
Sometimes food can take a long time but this team makes it right with their hard work and positive attitide.
ROSA, IS EXTREMELY POLITE, EVEN UNDER PREASSURE. REGARDLESS OF HOW SLAMMED IT IS, SHE ATTENTIVE AND ALWAYS DOING HER BEST.
LOA OR LOE, the girl with the red hair, man...her energy is solid. She makes the environment positive and energized. Shes always smiling and hustling at the same time.
Ive seen other employees here and they are customer focused as well, unfortunately i dont know their names. I hope your team sees this and knows that i see your hard work and your drive. Keep it up!
Atmosphere: 3
Food: 4
Service: 5
Food was very good, it was a not a long wait time and Julian was very kind and friendly!
Atmosphere: 5
Food: 5
Service: 5
Wingstop on Harper Franklin need to learn how to cook!!!!chicken don’t be cooked all the way Neicy is a bad manager talks to you anykind of ways even the costumers
Love this place!!!
Atmosphere: 5
Food: 5
Service: 5
GREAT CUSTOMER SERVICE+1(8O5)-41O 5OO2 NO NONSENSE AND GREAT ASSISTANCE!!!
Loading...