Ordered large order 3 days ahead of time for a party, went to pick up and running 2+ hrs behind. Total disappointment.
New store Billings,MT
Aimee Webb
Food was literally cold and soggy
Debbie Boyle
Went in there Sunday around 7:30. The place was so dirty. The employees were talking so loud like it was party time. The wings your to exspensive for what you got. Will not go back.
Teddy Perea
If you like having your order screwed up every time then Wingstop 1388 is the store for you. Incompetence at every level. If you must have Wingstop store 1388, eat it there so they can hopefully correct it for you when they get it wrong. Seriously, get your wings from anywhere else and save yourself the frustration
Jesus Portillo
Took 45 minutes to dine in and get 10 wings, 3 tenders and a sandwich, when I got my food my tenders weren’t even seasoned and my sandwich bread was rock solid. Truly will not be returning.
Atmosphere: 2
Food: 1
Service: 1
Dirt Road House
Great experience, Julian recommended some flavors and extra crispy wings and fries and that changed my life!
Atmosphere: 5
Food: 5
Service: 5
Jayo Castillo
So i want to give some love and a shout out to this wingstop. I do dash and every single time i come in they are slammed with orders. Evenso, they are always hustling, they are always communicating, they are always working. I know Wingstop gets a Bad rap and theres always low rating at nearly every location. As a customer of wingstop i have to admit many of them deserve the low score but not this Location. As a former manager in retail sales/customer service for 10 years i have to say what i see in a lot of wingstops def is not up to par. How this wingstop has low ratings doesnt make sense to me. I believe the manager here is Rosa and theres another younger girl there named Loa or Loe (not sure how to spell it) but those 2 are always on top of things. Ill be coming back to this wingstop specifically even though its not the closest to me. I hope this reaches the right people who can give this team some recognition.
So as much as im giving props to this team, im going to be honest because if im not, how can your team at this location improve if theres no constructive criticism? So this is being said with hopes that your team can hear the feedback, own it and make some adjustments.
My honest review of this location. I say theres room for improvement with food quality. The times ive ordered here, ive asked for welldone and then i get wings that have chewy soggy skin. Then other times its on point and perfect. Ive also ordered extra wett or extra seasoning and get wings that are basically naked and half covered in sauce and seasonings. Then again there other times its perfectly on point. So theres definitely INCONSISTENCIES. Not bad but room to grow for sure.
I would say the biggest issue here is cleaniness. Soda station can be a bit messy. Ice machine doesnt work sometimes. Tables and floors sticky at times. Othertimes, it hasnt been an issue. Ive walked in here before and seen it immaculate. Umfortunately of seen it a bit more messy than clean. So again, some Inconsistencies. Room for improvement for sure. ILL NOTE, It could also be do to the fact that im usually at this location near the end of the day, so i get that it might be that way after being super busy.
AS FAR AS SERVICE, I GIVE YOUR TEAM HERE AN A+! and thats why ill be back. Sometimes food can take a long time but this team makes it right with their hard work and positive attitide.
ROSA, IS EXTREMELY POLITE, EVEN UNDER PREASSURE. REGARDLESS OF HOW SLAMMED IT IS, SHE ATTENTIVE AND ALWAYS DOING HER BEST.
LOA OR LOE, the girl with the red hair, man...her energy is solid. She makes the environment positive and energized. Shes always smiling and hustling at the same time.
Ive seen other employees here and they are customer focused as well, unfortunately i dont know their names. I hope your team sees this and knows that i see your hard work and your drive. Keep it up!
Atmosphere: 3
Food: 4
Service: 5
Jaeleigh Franklin
Food was very good, it was a not a long wait time and Julian was very kind and friendly!
Atmosphere: 5
Food: 5
Service: 5
Tyeicka Brown
Wingstop on Harper Franklin need to learn how to cook!!!!chicken don’t be cooked all the way Neicy is a bad manager talks to you anykind of ways even the costumers
GREAT CUSTOMER SERVICE+1(8O5)-41O 5OO2 NO NONSENSE AND GREAT ASSISTANCE!!!
Peter Rivoli
10 minute delay on a slow Wednesday.. claiming system issues. This a month after boycotting them for being told a 20 minute delay the last time - again a slow day with three people in the restaurant including me and the two working there. This is a total failure all the way up the chain to have system issues going on this long and not having been addressed. Unacceptable.
Atmosphere: 1
Service: 1
osiel villegas
Place my order 15 mins ahead of time ! Got there had to wait 20 more mins! Ridiculous and the people working there are even more ridiculous! Horrible experience.
Butterfly
Mild classic wings and lemon pepper fries are the best!!✨
la comida 10/10 te atienden muy bien
Ordered large order 3 days ahead of time for a party, went to pick up and running 2+ hrs behind. Total disappointment. New store Billings,MT
Food was literally cold and soggy
Went in there Sunday around 7:30. The place was so dirty. The employees were talking so loud like it was party time. The wings your to exspensive for what you got. Will not go back.
If you like having your order screwed up every time then Wingstop 1388 is the store for you. Incompetence at every level. If you must have Wingstop store 1388, eat it there so they can hopefully correct it for you when they get it wrong. Seriously, get your wings from anywhere else and save yourself the frustration
Took 45 minutes to dine in and get 10 wings, 3 tenders and a sandwich, when I got my food my tenders weren’t even seasoned and my sandwich bread was rock solid. Truly will not be returning.
Atmosphere: 2
Food: 1
Service: 1
Great experience, Julian recommended some flavors and extra crispy wings and fries and that changed my life!
Atmosphere: 5
Food: 5
Service: 5
So i want to give some love and a shout out to this wingstop. I do dash and every single time i come in they are slammed with orders. Evenso, they are always hustling, they are always communicating, they are always working. I know Wingstop gets a Bad rap and theres always low rating at nearly every location. As a customer of wingstop i have to admit many of them deserve the low score but not this Location. As a former manager in retail sales/customer service for 10 years i have to say what i see in a lot of wingstops def is not up to par. How this wingstop has low ratings doesnt make sense to me. I believe the manager here is Rosa and theres another younger girl there named Loa or Loe (not sure how to spell it) but those 2 are always on top of things. Ill be coming back to this wingstop specifically even though its not the closest to me. I hope this reaches the right people who can give this team some recognition.
So as much as im giving props to this team, im going to be honest because if im not, how can your team at this location improve if theres no constructive criticism? So this is being said with hopes that your team can hear the feedback, own it and make some adjustments.
My honest review of this location. I say theres room for improvement with food quality. The times ive ordered here, ive asked for welldone and then i get wings that have chewy soggy skin. Then other times its on point and perfect. Ive also ordered extra wett or extra seasoning and get wings that are basically naked and half covered in sauce and seasonings. Then again there other times its perfectly on point. So theres definitely INCONSISTENCIES. Not bad but room to grow for sure.
I would say the biggest issue here is cleaniness. Soda station can be a bit messy. Ice machine doesnt work sometimes. Tables and floors sticky at times. Othertimes, it hasnt been an issue. Ive walked in here before and seen it immaculate. Umfortunately of seen it a bit more messy than clean. So again, some Inconsistencies. Room for improvement for sure. ILL NOTE, It could also be do to the fact that im usually at this location near the end of the day, so i get that it might be that way after being super busy.
AS FAR AS SERVICE, I GIVE YOUR TEAM HERE AN A+! and thats why ill be back.
Sometimes food can take a long time but this team makes it right with their hard work and positive attitide.
ROSA, IS EXTREMELY POLITE, EVEN UNDER PREASSURE. REGARDLESS OF HOW SLAMMED IT IS, SHE ATTENTIVE AND ALWAYS DOING HER BEST.
LOA OR LOE, the girl with the red hair, man...her energy is solid. She makes the environment positive and energized. Shes always smiling and hustling at the same time.
Ive seen other employees here and they are customer focused as well, unfortunately i dont know their names. I hope your team sees this and knows that i see your hard work and your drive. Keep it up!
Atmosphere: 3
Food: 4
Service: 5
Food was very good, it was a not a long wait time and Julian was very kind and friendly!
Atmosphere: 5
Food: 5
Service: 5
Wingstop on Harper Franklin need to learn how to cook!!!!chicken don’t be cooked all the way Neicy is a bad manager talks to you anykind of ways even the costumers
Restaurantji Recommends
Love this place!!!
Atmosphere: 5
Food: 5
Service: 5
GREAT CUSTOMER SERVICE+1(8O5)-41O 5OO2 NO NONSENSE AND GREAT ASSISTANCE!!!
10 minute delay on a slow Wednesday.. claiming system issues. This a month after boycotting them for being told a 20 minute delay the last time - again a slow day with three people in the restaurant including me and the two working there. This is a total failure all the way up the chain to have system issues going on this long and not having been addressed. Unacceptable.
Atmosphere: 1
Service: 1
Place my order 15 mins ahead of time ! Got there had to wait 20 more mins! Ridiculous and the people working there are even more ridiculous! Horrible experience.
Mild classic wings and lemon pepper fries are the best!!✨
Atmosphere: 5
Food: 5
Service: 5
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