If you are in the food service industry, then you should have some customer service skills... that means speaking clearly & not getting annoyed if someone asks the flavor of an ice cream, especially when you do not have the label signs for customers to see which container has what flavor. And when a customer asks the same Q about 'what flavor is it' then perhaps realize that maybe the problem is you - the girl behind the counter would not speak up, would look at the tub of ice cream I was actually asking about and she did not annunciate anything she was saying... so we just left, Your store lost a group sale of ice cream, & donuts & coffee. Because you have lousy customer service skills.
Atmosphere: 1
Service: 1
Amanda
Turned away a small group of well-mannered Girl Scouts in uniform. Told the girls that "the ice cream machine was broken" "just like McDonald's." Went to a different BR and was served promptly and politely. When the girls asked the second location about the weird "ice cream machine" statement, they laughed kind of incredulously and said "Miss, this is Baskin Robbins."This location on 22/craycroft was also dirty and poorly maintained. Very disappointed. Go to Broadway/Camino Seco instead; it's worth the trip.
Atmosphere: 1
Food: 1
Service: 1
David McMorris
They barely get 2 stars because the ice cream was great but the service was horrible. The 4 of us came in at 8:15 and the lady proceeded to tell us that we can only have 2 samples per customer and nobody even asked for a sample. Then she stated rudely that the lobby closes in 10 minutes. Also there was a guy outside with a leaf blower who was blowing dirt all over my Mercedes. This was after I asked him where I should park and he still went right over and started blowing dirt everywhere. He could have just skipped that little spot but I guess he couldn't resist. I don't think he spoke English or he just didn't care. I'm attaching a video.
Vegetarian options: They have a Vegan and non-dairy chocolate chip cookie dough
Parking: 35 or more spots
Kid-friendliness: Kids love ice cream what more do I need to say
Wheelchair accessibility: Easy access for a wheelchair
Atmosphere: 1
Food: 5
Service: 1
lucero diaz
They did not have really any ice-cream.
Atmosphere: 2
Food: 2
Service: 4
Gwendolyn Edmiston
Limited flavors, out of waffle cones.
Cindy McClain
I was surprised there weren't more flavor options (I was expecting somewhere around 31 ?). There were maybe twelve different flavor buckets, but some were empty. The lady that waited on me was super nice, though, and the ice cream was really good.
CJ Williams
Awful...
Kenny Rogers
Baskin Robbins advertises 31 flavors but this location only had 13. Didn't even have their signature flavor daiquiri ice. Waitress was friendly and the place was clean and we got to sample other flavors and settled for the pralines and cream for myself and Julie had the Jamoca almond cream. Trying the Broadway and Camino Seco location next time. The waitress said that they have 31 flavors. OH YEAH!
Alejandra Paola
Bad service , 10 min ago.Also sadly they don't have ingredients or ice cream at this time ?The refresment Strawberry dragon fruit with coconut milk was terrible ?
How have you "shut down ice cream for the night" an hour before you close?!
Keith Williams
I was going to go write a review because I had a terrible experience and I'm not surprised that there's so many bad reviews if you own this business you are a terrible business owner you should shut it down you ruin the brand that your trying to promote
Jennifer Buchanan
31 flavors? Not so much. They only had 10 flavors of ice cream.
If you are in the food service industry, then you should have some customer service skills... that means speaking clearly & not getting annoyed if someone asks the flavor of an ice cream, especially when you do not have the label signs for customers to see which container has what flavor. And when a customer asks the same Q about 'what flavor is it' then perhaps realize that maybe the problem is you - the girl behind the counter would not speak up, would look at the tub of ice cream I was actually asking about and she did not annunciate anything she was saying... so we just left, Your store lost a group sale of ice cream, & donuts & coffee. Because you have lousy customer service skills.
Atmosphere: 1
Service: 1
Turned away a small group of well-mannered Girl Scouts in uniform. Told the girls that "the ice cream machine was broken" "just like McDonald's." Went to a different BR and was served promptly and politely. When the girls asked the second location about the weird "ice cream machine" statement, they laughed kind of incredulously and said "Miss, this is Baskin Robbins."This location on 22/craycroft was also dirty and poorly maintained. Very disappointed. Go to Broadway/Camino Seco instead; it's worth the trip.
Atmosphere: 1
Food: 1
Service: 1
They barely get 2 stars because the ice cream was great but the service was horrible. The 4 of us came in at 8:15 and the lady proceeded to tell us that we can only have 2 samples per customer and nobody even asked for a sample. Then she stated rudely that the lobby closes in 10 minutes. Also there was a guy outside with a leaf blower who was blowing dirt all over my Mercedes. This was after I asked him where I should park and he still went right over and started blowing dirt everywhere. He could have just skipped that little spot but I guess he couldn't resist. I don't think he spoke English or he just didn't care. I'm attaching a video.
Vegetarian options: They have a Vegan and non-dairy chocolate chip cookie dough
Parking: 35 or more spots
Kid-friendliness: Kids love ice cream what more do I need to say
Wheelchair accessibility: Easy access for a wheelchair
Atmosphere: 1
Food: 5
Service: 1
They did not have really any ice-cream.
Atmosphere: 2
Food: 2
Service: 4
Limited flavors, out of waffle cones.
I was surprised there weren't more flavor options (I was expecting somewhere around 31 ?). There were maybe twelve different flavor buckets, but some were empty. The lady that waited on me was super nice, though, and the ice cream was really good.
Awful...
Baskin Robbins advertises 31 flavors but this location only had 13. Didn't even have their signature flavor daiquiri ice. Waitress was friendly and the place was clean and we got to sample other flavors and settled for the pralines and cream for myself and Julie had the Jamoca almond cream. Trying the Broadway and Camino Seco location next time. The waitress said that they have 31 flavors. OH YEAH!
Bad service , 10 min ago.Also sadly they don't have ingredients or ice cream at this time ?The refresment Strawberry dragon fruit with coconut milk was terrible ?
Friendly upbeat environment
Restaurantji Recommends
How have you "shut down ice cream for the night" an hour before you close?!
I was going to go write a review because I had a terrible experience and I'm not surprised that there's so many bad reviews if you own this business you are a terrible business owner you should shut it down you ruin the brand that your trying to promote
31 flavors? Not so much. They only had 10 flavors of ice cream.
Short on cutlery
No ice cream cakes.
Loading...