Food was cold wasn't like pictured store was dirty
Atmosphere: 2
Food: 1
Service: 4
Mytaiyah Martin
The manager ( I assume who it was since she had so much to say) was very rude from the beginning, I looked in my bag & seen regular fries , I ordered from the app so I thought I had ordered waffle fries. So I asked the nice lady to bagged my order “ didn’t I order a small waffle fry ? Can you double check for me “ that’s when it went down hill , the other lady who I’ll call manager kept saying we don’t have small waffle fries & kept saying thus for 2 minutes , so I just said I’ll go get my phone out of the car to make sure , when I checked my phone I did see I ordered the regular fries, then I proceeded to say “ oh you right I didn’t order those fries okay thank you “ she was rolling her eyes and looked at the customers next to me & started laughing , I just let it go . I then looked in my bag & thought it had American cheese not pepper jack ( it looked like American cheese with the barbecue sauce “ I go back in & asked that same rude lady “ I don’t think you gave me pepper jack cheese “ immediately she was soo rude & said “ I was the one who made the order I know for a fact it’s pepper jack “ I said “ lady I don’t know what’s your problem with me but I don’t have to lie , & opened my burger “ she goes & pick up someone else burger to show me that that’s how pepper jack look , but then she had the nastiest look on her face & was just soo angry . I said forget it grabbed my burger & said “ you don’t have to talk to me like I’m dumb “ she said “ well you are dumb “ I’ll never go this place again , I believe it was racially motivated because I came on with no attitude I didn’t accused no one the first time of making my order wrong & I wassnt mad about it or talked to the workers rude.
Atmosphere: 1
Food: 3
Service: 1
Senetue Yeehaw
This location is always dead and it's easy to understand why while every other fast food location within a mile will actually have people there. When they actually put effort and get things right, it's alright. No reason to pick them over other fast food in the area. When they don't care and get things wrong, it's nothing but a headache. Wanted to get something to eat on the way home after work and was met with the most unpleasant person ever. I assume it was the manager because the person working the window went to get her when we brought up that the order was wrong.
We weren't mischarged, but the product we ordered was incorrect. They didn't even confirm what we ordered when we got the window, they just took the card and ran it. Then we got blamed for apparently not noticing it before they ran the card, despite giving the product afterwards. Instead of just charging the difference, canning the wrong product, and giving us the right one they fought tooth and nail to the point of even offering to give us the missing patties, by themselves. Pretty sure most places will take the wrong item, throw it away and make a new one, but not this place according to the manager. After a bad day at work, the last thing I want to do is argue with a manager who can't even do right by the customer. Thankfully she at least at the reasoning to refund the product when we asked for a refund for the second time. Now let's see if we actually get our money back.
Atmosphere: 1
Food: 1
Service: 1
Sue Pitcher
The cashier,,window taker was EXTREMELY BUSY,,,,SLAMMED, BUT DID A EXCELLENT
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheeseburger, Fries
Sarah Tanis
Luz E provides the BEST service that I have ever had for fast food. I am a consistent customer because of her. Yummy food too. Thank you Luz I will continue to order in the mornings!
Atmosphere: 5
Food: 5
Service: 5
James Duster
I have never had better experience at a drive through, Josue was extremely polite and positive. The food was amazing I would recommend this to anyone I can
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Famous Star with Jalapeños
Kalissa Schneider
I’m really disappointed in this, I love Carl’s Jr but tonight was horrible service. I placed an online order and it said it would be ready by 8:20 I got there a few minutes early in the drive thru and 2 cars were ahead of me so they asked if I could pull to the front and they would bring it right out since it was ready. I said ok perfect, I pull to the front and 15 minutes later no one came out so I decided to go inside they were working on one man’s order, and 10 more minutes of waiting later they grab a bag that’s been sitting on the counter this whole time and go run to bring it out and i intercept assuming it’s my order and it was. My food was cold and soggy and there is no reason my food should had been sitting on a counter by the register for 25 minutes for it to sit and get cold like that. Really disappointed since it’s a bit expensive and this was a pay day treat, I won’t be coming back to this one I’ll have to drive out of the way to a different one.
Atmosphere: 1
Food: 1
Service: 1
Crystal Porter
I'm so sick of coming here late night and being told the whole system is down so cant take my order once is okay but the 2nd and 3d time is B's they don't wanna be open till 2 then don't be but when some one is getting of work wanting food just to be told out of luck not even a sorry is a little much how are they even getting away with this once let alone three times
Atmosphere: 1
Food: 1
Service: 1
Jake
I am tired of having to pull around to the front and wait B.S.
Lorena went above and beyond when I couldn’t get through to the Rita Ranch location. They had left out part of my order and she contacted the manager there and was absolutely amazing! I appreciate her doing this especially during lunch hours
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich, Fries
ALBERTO HAROS
Something good
Atmosphere: 5
Food: 5
Service: 5
Maritza Rodriguez
The young man that was taking orders today both at the drive thru and inside was hardworking, pleasant. I wish I had taken his name because he should be employee of the month. The place was very clean. 5✨️
Thank you for such delicious food
Atmosphere: 5
Food: 5
Service: 5
Food was cold wasn't like pictured store was dirty
Atmosphere: 2
Food: 1
Service: 4
The manager ( I assume who it was since she had so much to say) was very rude from the beginning, I looked in my bag & seen regular fries , I ordered from the app so I thought I had ordered waffle fries. So I asked the nice lady to bagged my order “ didn’t I order a small waffle fry ? Can you double check for me “ that’s when it went down hill , the other lady who I’ll call manager kept saying we don’t have small waffle fries & kept saying thus for 2 minutes , so I just said I’ll go get my phone out of the car to make sure , when I checked my phone I did see I ordered the regular fries, then I proceeded to say “ oh you right I didn’t order those fries okay thank you “ she was rolling her eyes and looked at the customers next to me & started laughing , I just let it go . I then looked in my bag & thought it had American cheese not pepper jack ( it looked like American cheese with the barbecue sauce “ I go back in & asked that same rude lady “ I don’t think you gave me pepper jack cheese “ immediately she was soo rude & said “ I was the one who made the order I know for a fact it’s pepper jack “ I said “ lady I don’t know what’s your problem with me but I don’t have to lie , & opened my burger “ she goes & pick up someone else burger to show me that that’s how pepper jack look , but then she had the nastiest look on her face & was just soo angry . I said forget it grabbed my burger & said “ you don’t have to talk to me like I’m dumb “ she said “ well you are dumb “ I’ll never go this place again , I believe it was racially motivated because I came on with no attitude I didn’t accused no one the first time of making my order wrong & I wassnt mad about it or talked to the workers rude.
Atmosphere: 1
Food: 3
Service: 1
This location is always dead and it's easy to understand why while every other fast food location within a mile will actually have people there. When they actually put effort and get things right, it's alright. No reason to pick them over other fast food in the area. When they don't care and get things wrong, it's nothing but a headache. Wanted to get something to eat on the way home after work and was met with the most unpleasant person ever. I assume it was the manager because the person working the window went to get her when we brought up that the order was wrong.
We weren't mischarged, but the product we ordered was incorrect. They didn't even confirm what we ordered when we got the window, they just took the card and ran it. Then we got blamed for apparently not noticing it before they ran the card, despite giving the product afterwards. Instead of just charging the difference, canning the wrong product, and giving us the right one they fought tooth and nail to the point of even offering to give us the missing patties, by themselves. Pretty sure most places will take the wrong item, throw it away and make a new one, but not this place according to the manager. After a bad day at work, the last thing I want to do is argue with a manager who can't even do right by the customer. Thankfully she at least at the reasoning to refund the product when we asked for a refund for the second time. Now let's see if we actually get our money back.
Atmosphere: 1
Food: 1
Service: 1
The cashier,,window taker was EXTREMELY BUSY,,,,SLAMMED, BUT DID A EXCELLENT
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheeseburger, Fries
Luz E provides the BEST service that I have ever had for fast food. I am a consistent customer because of her. Yummy food too. Thank you Luz I will continue to order in the mornings!
Atmosphere: 5
Food: 5
Service: 5
I have never had better experience at a drive through, Josue was extremely polite and positive. The food was amazing I would recommend this to anyone I can
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Famous Star with Jalapeños
I’m really disappointed in this, I love Carl’s Jr but tonight was horrible service. I placed an online order and it said it would be ready by 8:20 I got there a few minutes early in the drive thru and 2 cars were ahead of me so they asked if I could pull to the front and they would bring it right out since it was ready. I said ok perfect, I pull to the front and 15 minutes later no one came out so I decided to go inside they were working on one man’s order, and 10 more minutes of waiting later they grab a bag that’s been sitting on the counter this whole time and go run to bring it out and i intercept assuming it’s my order and it was. My food was cold and soggy and there is no reason my food should had been sitting on a counter by the register for 25 minutes for it to sit and get cold like that. Really disappointed since it’s a bit expensive and this was a pay day treat, I won’t be coming back to this one I’ll have to drive out of the way to a different one.
Atmosphere: 1
Food: 1
Service: 1
I'm so sick of coming here late night and being told the whole system is down so cant take my order once is okay but the 2nd and 3d time is B's they don't wanna be open till 2 then don't be but when some one is getting of work wanting food just to be told out of luck not even a sorry is a little much how are they even getting away with this once let alone three times
Atmosphere: 1
Food: 1
Service: 1
I am tired of having to pull around to the front and wait B.S.
Atmosphere: 1
Food: 4
Service: 4
Restaurantji Recommends
Love carl.jrs not available in uk so a real treat
Atmosphere: 5
Food: 5
Service: 5
Lorena went above and beyond when I couldn’t get through to the Rita Ranch location. They had left out part of my order and she contacted the manager there and was absolutely amazing! I appreciate her doing this especially during lunch hours
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich, Fries
Something good
Atmosphere: 5
Food: 5
Service: 5
The young man that was taking orders today both at the drive thru and inside was hardworking, pleasant. I wish I had taken his name because he should be employee of the month. The place was very clean. 5✨️
Atmosphere: 5
Food: 5
Service: 5
Carl's Jr
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fries
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