Ciao Down Pizza Studio

Horrible customer service. We have been several times in the past and enjoyed the food. The last couple times we’ve tried to go, no one will answer the phone, and the online ordering system will not work, so you have to go in to order, which is a hassle. Last time, again you can neither get a hold of a person to place an order nor place an order online. We went into the location and asked what was wrong with the phone and the Internet and they explained when they get busy, they shut down their phones and turn off online orders. Not great, but I guess somewhat understandable. However, there were five guys standing at the front just talking. One was legitimately getting trained, but he was not doing anything at the time we walked in they were all socializing. Since we were in a hurry, I asked how long would it be then to get a pizza Since they’re so busy, they shut down everything. They responded. Oh, we’ll get one for you in 12-15 minutes. Really? You’re so busy you can’t answer phones or take online orders but you can stand around and chat and if I walk in, you can get me 15 minutes? OK, We wait. Only two people came in in the time we waited. After 15 minutes had passed, and our pizza was not ready we walked back in to check on things. The same guys were standing around with the exception of the one guy who is obviously being trained our pizzas were obviously out of the oven already. They cut and boxed them. We left a review on the payment feedback system because there’s no one to call to explain the experience we had since no one answered the phone phones. I received an automated reply, saying they were very concerned about customer service and that they would get back to me and reach out. It has been almost two weeks since then no one ever reached out. I reached out again stating that I was ready to leave my review since I hadn’t heard anything and gave them every opportunity to make it right I got that they stand behind their customer service. And that because they are so busy, they never take online orders for that location. I don’t understand why they have that on their website if they don’t ever take orders online. I understand, turning off phones when you’re busy, but I cannot excuse being told someone will reach out to me regarding my concerns and getting no response back Until almost two weeks later when I reach out again. Only to be told, “we are not dominoes or Pizza Hut” We are not equipped to deal with large volume. I didn’t expect it to be Domino’s or Pizza Hut. I did expect a call back when I was told I would get one without me having to reach back out again. I also don’t understand how phones are turned off when you’ve got multiple employees standing around talking to each other It seems like a lost business opportunity and poor customer service to me.
It makes me sad to leave this review. We used to like them.

Atmosphere: 4

Food: 4

Service: 1

They have a vegan pizza with BBQ jackfruit. I appreciate that they put some effort into having an intentional vegan option, just wish there was some protein on it to make it a bit more filling

Atmosphere: 5

Food: 5

Service: 5

Absolutely delicious pizza! We tried the big cheesy and the mother clucker and they were perfect 😍 the cheese pull on the pizza is everything I'd hoped for!

Atmosphere: 5

Food: 5

Service: 5

Silly Great Pizza.
We're from Oregon, and Tucson has the best Food Scene!
Ciao Down is a new favorite for us.
Great people, even when when busy. Accurate estimates for finished pies. Treat yourself.
Amazing environment. A must to try!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: The Big Dill, Pepperoni Pizza

We frequent this place for great and unique pizza. We love the snake bite and the big dill. But today, we tried the harvest moon, the bbq chicken, and the cheesy bread. It was delicious. I highly recommend this place for unique pizza combinations. Just don't be boring when coming here and get a pepperoni pizza. Branch out a little. The harvest moon is a perfect example of trying something out of the box, tasted like a Thanksgiving on a pizza.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: The Big Dill, Whole Shebang Flyin' Hawaiian, Cheesy Bread

I tried this place at the JW Marrriot. They had a food truck. I'm so glad I tried it because it was delicious. The staff was pleasant as well.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Classic Pepperoni

Stopped by today and picked up a Tres Amigos pizza and added Calabrian peppers, jalapenos and red onion. It was great as always. Thank you .

Atmosphere: 5

Food: 5

Service: 5

We finally made it here! My husbands & I have been on a 4 month carnivore diet, no carbs, zero sugar and CDP was where we wanted to have our 1st cheat meal. They did not disappoint. Rustic & trendy little plaza with outdoor seating, entirely aesthetically pleasing spot. The pizza studio was charming and the young man ringing up was helpful and suggesting pies. I loved it. I’m a New Yorker and it’s been challenging to find pizza we enjoy. I ate an entire Fig & Prosciutto pie and my husband ate an entire Tres Amigos. 10/10 will eat here again! also super reasonable prices I know everything has been going up lately, as business owners we get it, but each pie was so reasonable!

Atmosphere: 5

Food: 5

Service: 5

Wow...my second visit and I am HOOKED! This is pizza, mind that its a ten inch pie but loaded with flavor a soft crust to die for(really). And it's a quick ten minute walk from my house.....very satisfied to say the least.

Atmosphere: 5

Service: 5

Why doesn’t this place show up when I type in pizza near me? Google get your ish together this is good pizza! ?

Atmosphere: 5

Food: 5

Service: 5

The pizza was very good but a little bit pricy. The service was relatively fast, and there was plenty of outdoor seating available.

Atmosphere: 4

Food: 4

Service: 4

I had the Snake Bite pizza and this pizza was honestly the best I have ever had in my life. Amazing taste and quality. 100/10 would ho again

Atmosphere: 5

Food: 5

Service: 5

Fantastic pizza place to go to, hands down for the best pizza around. The price for a 10” pizza is amazing. Definitely recommend

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Classic Pepperoni

Excellent pizza with vegan options. Conveniently located next to Hop Shop.

Atmosphere: 5

Food: 5

Service: 5

Pizza was great given the few options I have with my diet.

Is this where the liars go to skydive ? 🪂

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Meatball Pizza