The food was exceptional, so kudos to the chef, but our waiter was pretty unavailable during our Valentine's Day dinner. The manager was doing his very best to keep up, while our hostesses was in the back doing who knows what. If she did appear at all it was meandering/looking around, I guess not noticing our finished plates. Plates must have just been sitting on our table for 15 minutes. And everyone else around our area seemed to have the same problem - empty glasses, plates, etc. I know the manager was doing his best to pick up the pace and hats off to him. But yall should consider finding better staff, the food itself could earn Michelin star, but the service here is what is weighing yall down.
Atmosphere: 4
Food: 5
Service: 1
taylorrae77
Cielos has claimed to be a south western style restaurant. We were excited to have some authentic Mexican food being in Tucson and they only had maybe 3 things on the menu that were actually southwestern style food. Most restaurants you go to in AZ they bring you chips and salsa to the table for free. Here you have to pay for the chips and salsa and guacamole. They barely give you any chips and when we asked for more chips the extra portion they brought us was so tiny it was laughable. The food was not anything special. Our server wasn’t very friendly the atmosphere wasn’t the best either and it took forever for our food to come out. I wouldn’t recommend eating here and I will not be back
Atmosphere: 2
Food: 2
Service: 2
GusP
A beautiful, old school restaurant, with very nice ambiance.
Atmosphere: 5
Food: 5
Service: 5
Brandy Boyd
They were very helpful with food allergies - advising what could be subbed and what would alter the flavor of a dish. (Dairy allergy).
The service was excellent from the moment we approached the host stand (we had reservations) til we left for the night. Our waitress was fabulous and the food was excellent.
I had the salmon with a sub of brussel sprouts for the rosary and while others at my table had it as designed, I don't think I missed out on anything. It was the perfect portion size even with a guac appetizer.
The cocktail I had was excellent - the gimlet was perfectly balanced. The folks having house margaritas, including the flavored specials, said they were well done.
Atmosphere: 5
Food: 5
Service: 5
Jason Lyon
Really lovely experience. We were here for lunch. The line was a little long to order for food, which is kind of my only demerit. The service was very good, the wine was fantastic. I also love the special detail of the vintage cutlery. I had the Turkish breakfast and it was fantastic. If it was allowed in polite society I would have licked the plate. Definitely saving this place to my favorites and I will return again.
Atmosphere: 5
Food: 5
Service: 5
Raul Andrew
Very great food, I had the grilled pork chops with vegetables and an ice seasoned mash potatoes. The guest I was with love ther dinners as well. Definitely a return visit is a must. Next time it will be the wife and I . The atmosphere was very elegant and soft live music playing in the back ground. We started off with drinks and they were just as tasty as dinner. Must go and visit!!
Alex Kelly
We had an amazing meal here. The food was delicious, and the atmosphere was very chill. Loved it.
Atmosphere: 5
Food: 5
Service: 5
john
Did not have our reservation when we got there. Extremely disappointing since we were celebrating our 56th anniversary . We were eventually seated but without me making a big deal. What is Open Table going to do?
Tetyana Yamilova
The hostess has rude and did not care about our reservation all. She told us that they gave our table to someone else as people complained. What the point of reservation if you not keep the table available?.. very disappointed with that place…
Service: 1
Brian Warthen
Don't bother. I had a 6pm reservation and they hadn't reserved a table and told us it would a 45 minute wait. Not the way to run a business if you ask me. I gave 1 star but would have really given a zero. The hostess was like whatever when I was like I made a reservation though.
Drove from Las Vegas. Waited 45 minutes for Ceasar Salad! We decided to leave after waiting an hour for our meal. After 30 minutes the waiter informed us that they were Out of stock of Salmon.Unacceptable to wait over one hour for hour entrees which we never received . On my Birthday Day!! I asked Mike mgr..why such a long wait, and Mike said that they are Short Staffed!!!! We left hungry but No meal should take that long for service. No need to ever go back. What a disappointment. All we got was salad...Sorry was the only reply...We'd never recommend Cielo to anyone.✌️
Odanita mathews
Had a wonderful server and the food was phenomenal. Service was super fast.
Atmosphere: 4
Food: 4
Service: 4
Marybeth
For my birthday my husband and I took a mini vacation to Tucson and stayed at Lodge on the Desert. We stopped in on our last night to Cielos and had the best experience. Wes was our bartender and he took very good care of us - very friendly and helpful w out being annoying. I asked for a chocolate martini and I was brought the most delicious tasting drink I have ever experienced! Yum! We dined on chips and salsa, tacos, tamale bites and chocolate torte w ice cream for desert. Great service, tasty foods, clean and inviting space in which to sit after a fun day sight seeing! We will be back!! 🤩
Atmosphere: 5
Food: 5
Service: 5
Grant Sampson
I have been to Cielos a handful of times with family and friends. We have always been hosted well, and the servers often remember us and even what we have tried before. The food is top notch and the atmosphere is warm. All three of the times that I have been to Cielos for dinner there has been soft live music. Great hidden spot in Tucson.
Atmosphere: 5
Food: 5
Service: 5
Terri Kraay
Had the crab dip appetizer, burger & pork carnitas tacos.
The food was exceptional, so kudos to the chef, but our waiter was pretty unavailable during our Valentine's Day dinner. The manager was doing his very best to keep up, while our hostesses was in the back doing who knows what. If she did appear at all it was meandering/looking around, I guess not noticing our finished plates. Plates must have just been sitting on our table for 15 minutes. And everyone else around our area seemed to have the same problem - empty glasses, plates, etc. I know the manager was doing his best to pick up the pace and hats off to him. But yall should consider finding better staff, the food itself could earn Michelin star, but the service here is what is weighing yall down.
Atmosphere: 4
Food: 5
Service: 1
Cielos has claimed to be a south western style restaurant. We were excited to have some authentic Mexican food being in Tucson and they only had maybe 3 things on the menu that were actually southwestern style food. Most restaurants you go to in AZ they bring you chips and salsa to the table for free. Here you have to pay for the chips and salsa and guacamole. They barely give you any chips and when we asked for more chips the extra portion they brought us was so tiny it was laughable. The food was not anything special. Our server wasn’t very friendly the atmosphere wasn’t the best either and it took forever for our food to come out. I wouldn’t recommend eating here and I will not be back
Atmosphere: 2
Food: 2
Service: 2
A beautiful, old school restaurant, with very nice ambiance.
Atmosphere: 5
Food: 5
Service: 5
They were very helpful with food allergies - advising what could be subbed and what would alter the flavor of a dish. (Dairy allergy).
The service was excellent from the moment we approached the host stand (we had reservations) til we left for the night. Our waitress was fabulous and the food was excellent.
I had the salmon with a sub of brussel sprouts for the rosary and while others at my table had it as designed, I don't think I missed out on anything. It was the perfect portion size even with a guac appetizer.
The cocktail I had was excellent - the gimlet was perfectly balanced. The folks having house margaritas, including the flavored specials, said they were well done.
Atmosphere: 5
Food: 5
Service: 5
Really lovely experience. We were here for lunch. The line was a little long to order for food, which is kind of my only demerit. The service was very good, the wine was fantastic. I also love the special detail of the vintage cutlery. I had the Turkish breakfast and it was fantastic. If it was allowed in polite society I would have licked the plate. Definitely saving this place to my favorites and I will return again.
Atmosphere: 5
Food: 5
Service: 5
Very great food, I had the grilled pork chops with vegetables and an ice seasoned mash potatoes. The guest I was with love ther dinners as well. Definitely a return visit is a must. Next time it will be the wife and I . The atmosphere was very elegant and soft live music playing in the back ground. We started off with drinks and they were just as tasty as dinner. Must go and visit!!
We had an amazing meal here. The food was delicious, and the atmosphere was very chill. Loved it.
Atmosphere: 5
Food: 5
Service: 5
Did not have our reservation when we got there. Extremely disappointing since we were celebrating our 56th anniversary . We were eventually seated but without me making a big deal. What is Open Table going to do?
The hostess has rude and did not care about our reservation all. She told us that they gave our table to someone else as people complained. What the point of reservation if you not keep the table available?.. very disappointed with that place…
Service: 1
Don't bother. I had a 6pm reservation and they hadn't reserved a table and told us it would a 45 minute wait. Not the way to run a business if you ask me. I gave 1 star but would have really given a zero. The hostess was like whatever when I was like I made a reservation though.
Atmosphere: 1
Service: 1
Restaurantji Recommends
Drove from Las Vegas. Waited 45 minutes for Ceasar Salad! We decided to leave after waiting an hour for our meal. After 30 minutes the waiter informed us that they were Out of stock of Salmon.Unacceptable to wait over one hour for hour entrees which we never received . On my Birthday Day!! I asked Mike mgr..why such a long wait, and Mike said that they are Short Staffed!!!! We left hungry but No meal should take that long for service. No need to ever go back. What a disappointment. All we got was salad...Sorry was the only reply...We'd never recommend Cielo to anyone.✌️
Had a wonderful server and the food was phenomenal. Service was super fast.
Atmosphere: 4
Food: 4
Service: 4
For my birthday my husband and I took a mini vacation to Tucson and stayed at Lodge on the Desert. We stopped in on our last night to Cielos and had the best experience. Wes was our bartender and he took very good care of us - very friendly and helpful w out being annoying. I asked for a chocolate martini and I was brought the most delicious tasting drink I have ever experienced! Yum!
We dined on chips and salsa, tacos, tamale bites and chocolate torte w ice cream for desert. Great service, tasty foods, clean and inviting space in which to sit after a fun day sight seeing! We will be back!! 🤩
Atmosphere: 5
Food: 5
Service: 5
I have been to Cielos a handful of times with family and friends. We have always been hosted well, and the servers often remember us and even what we have tried before. The food is top notch and the atmosphere is warm. All three of the times that I have been to Cielos for dinner there has been soft live music. Great hidden spot in Tucson.
Atmosphere: 5
Food: 5
Service: 5
Had the crab dip appetizer, burger & pork carnitas tacos.
Atmosphere: 3
Food: 3
Service: 3
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