The ice cream is delicious and the people working here are always friendly. Definitely my favorite location.
Jeremy P
Very rude staff here
Desert Lady
As to this reviewers post....I was in line at the store that day. She asked for a cookie dough ice cream. The gal serving her asked if she wanted anything mixed in with her cookie dough ice cream. She said no. The gal put it in a cone and handed it to her upon which she said that wasn't what she ordered. The worker asked her what she wanted.. she pointed to the sign with the signature 'cookie doughn't you want some'....not sure why she didn't specify that before. The worker remade her ice cream and only charged her the correct one.... I guess rude customers is what poor teen workers get on the 4th of July. I ordered the coffee lovers and it was perfect like always. I found the workers to be festive and kind!
Melissa Shaw
Very rude teenage girls, that put in minimal effort to make ice cream .....gave me just plain ice cream with nothing in it... for 10 bucks... . it was supposed to be cookie dough. Really sucks.... I used to love Cold Stone.
g more
Ordered cookies and cream round cake. So delicious. Definitely will purchase again.
Gerald Page
2nd time we have purchased the 64oz tub, the sever was rude didn't mix the addition well and left voids in the container. Expect better service for the price. Store #21816
Arnold Gallegos
Ice cream is half melted. Was drinking a shake instead of ice cream
Yvonne M.
RUDE girls on prom night. they got two orders wrong and rolled their eyes at us. next time we will go to FROST. They have better service and gelato is way better than ice cream!
Casey
Absolutely unacceptable to let a line of people wait while one person makes mobile orders and the other three do nothing to take care of the long line of people waiting.
uchenna
Very poor service. The girl that served me was low key rude. She tells me that there are no plain waffle cups available as if I can’t see a bunch of them behind her. When I pointed it out she had a snarky attitude. The ice cream was decent but it’s poorly ran
Adding a topping is $1.80ish EACH and they gave me one Reese's cup and two pretzels. That seems overly priced. Great selection and taste of ice cream though.
Jacob Espinoza
Hands down the greatest ice cream I have ever eaten in my life. When I finished it I cried in my car for an hour because I missed the ice cream I had just devoured. My server was a GOAT and made the ice cream to perfection, it was truly a sight to see. If you want to have the best ice cream of your life made by the greatest hands on this planet COME TO THIS COLD STONES.
Atmosphere: 5
Food: 5
Service: 5
ashley haney
Not sure how these employees still have jobs. I experienced the same thing as many people in these reviews. Tried taking my sons here this evening for my son’s birthday and there was no one at the counter and a bunch of girls were obnoxiously laughing in the back. I also watched one girl walk out from the back and take an ice cream Into the bathroom and leave it there, a little girl she seemed to know, walked into the bathroom to eat it while her mom waited outside the door. Assuming it was so she could give them a free cone without being caught on the cameras. As she did this and saw us standing at the counter, she said nothing to greet us. She went right back into the back and was laughing with however many girls were back there. We waited for a long time before ultimately deciding to go elsewhere. Never spending my money here again.
Atmosphere: 1
Service: 1
Tiffany Sloan
I hate coming to this location because the young employees always hide in back and I end up waiting at least 5 min or more to even have my order taken. Tonight I went in and there were no employees in the store and 5 min later all 3 employees walked in together laughing and joking around.
Atmosphere: 1
Food: 5
Service: 1
Rae
Wish I could get an order in. I have come in twice now as the second in line and each time the wait is unacceptable. All I want is a nondairy Silk dessert, but I’ll go elsewhere.
The ice cream is delicious and the people working here are always friendly. Definitely my favorite location.
Very rude staff here
As to this reviewers post....I was in line at the store that day. She asked for a cookie dough ice cream. The gal serving her asked if she wanted anything mixed in with her cookie dough ice cream. She said no. The gal put it in a cone and handed it to her upon which she said that wasn't what she ordered. The worker asked her what she wanted.. she pointed to the sign with the signature 'cookie doughn't you want some'....not sure why she didn't specify that before. The worker remade her ice cream and only charged her the correct one.... I guess rude customers is what poor teen workers get on the 4th of July. I ordered the coffee lovers and it was perfect like always. I found the workers to be festive and kind!
Very rude teenage girls, that put in minimal effort to make ice cream .....gave me just plain ice cream with nothing in it... for 10 bucks... . it was supposed to be cookie dough. Really sucks.... I used to love Cold Stone.
Ordered cookies and cream round cake. So delicious. Definitely will purchase again.
2nd time we have purchased the 64oz tub, the sever was rude didn't mix the addition well and left voids in the container. Expect better service for the price. Store #21816
Ice cream is half melted. Was drinking a shake instead of ice cream
RUDE girls on prom night. they got two orders wrong and rolled their eyes at us. next time we will go to FROST. They have better service and gelato is way better than ice cream!
Absolutely unacceptable to let a line of people wait while one person makes mobile orders and the other three do nothing to take care of the long line of people waiting.
Very poor service. The girl that served me was low key rude. She tells me that there are no plain waffle cups available as if I can’t see a bunch of them behind her. When I pointed it out she had a snarky attitude. The ice cream was decent but it’s poorly ran
Restaurantji Recommends
Adding a topping is $1.80ish EACH and they gave me one Reese's cup and two pretzels. That seems overly priced. Great selection and taste of ice cream though.
Hands down the greatest ice cream I have ever eaten in my life. When I finished it I cried in my car for an hour because I missed the ice cream I had just devoured. My server was a GOAT and made the ice cream to perfection, it was truly a sight to see. If you want to have the best ice cream of your life made by the greatest hands on this planet COME TO THIS COLD STONES.
Atmosphere: 5
Food: 5
Service: 5
Not sure how these employees still have jobs. I experienced the same thing as many people in these reviews. Tried taking my sons here this evening for my son’s birthday and there was no one at the counter and a bunch of girls were obnoxiously laughing in the back. I also watched one girl walk out from the back and take an ice cream Into the bathroom and leave it there, a little girl she seemed to know, walked into the bathroom to eat it while her mom waited outside the door. Assuming it was so she could give them a free cone without being caught on the cameras. As she did this and saw us standing at the counter, she said nothing to greet us. She went right back into the back and was laughing with however many girls were back there. We waited for a long time before ultimately deciding to go elsewhere. Never spending my money here again.
Atmosphere: 1
Service: 1
I hate coming to this location because the young employees always hide in back and I end up waiting at least 5 min or more to even have my order taken. Tonight I went in and there were no employees in the store and 5 min later all 3 employees walked in together laughing and joking around.
Atmosphere: 1
Food: 5
Service: 1
Wish I could get an order in. I have come in twice now as the second in line and each time the wait is unacceptable. All I want is a nondairy Silk dessert, but I’ll go elsewhere.
Atmosphere: 1
Food: 1
Service: 1
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