Cold Stone Creamery

Amazing ice cream and staff!

Really nice and friendly staff!

Delicious combo of ice cream you can eat.

We went to get ice cream for our daughters and the one person who worked there looked irritated to be working. She wasn’t friendly or personable and then when we sat down, all of the tables were filthy. The store had just opened and she just returned to the back room. Not a fan of customer service that don’t take pride in the cleanliness of the establishment or train their workers to be friendly.

There was a huge line because the two cashiers wouldn’t stop flirting with each other 🥲 yes I’ma hater for love, that’s why I want my ice cream

Not to be dramatic, but this coldstone creamery ruined my kids’ birthday party. We had special ordered two cakes way in advance. One was a custom Trolls cake and one was a custom Ninja Turtles cake. My husband went in and ordered in-person, and the next week, I even spoke with someone at the store to confirm. Fast-forward to the day of the party, my husband went in to pick up the cakes and after waiting for 20 minutes he was told that the cake maker “forgot” to make them the night before. After a whole back and forth hassle of making it seem like someone was going to come in and quickly make the cakes, we were informed that no one could come in until 3 hours into our kids party to start the cakes. Obviously that wouldn’t work…..my husband was an hour late to his own kids birthday party and we had to end up settling for cakes that were nothing like we wanted. Yes, we were given two free cakes, but that isn’t really the point. They ruined the whole flow of our day, and it was beyond disappointing when our 2 and 5 year old were so excited for their character cakes that they didn’t end up getting. It was really such a let down and a disaster of an experience. The cakes that they gave us were so sloppily written on and sure, we were thankful to have any cake at all, but they really messed up.

Atmosphere: 1

Food: 1

Service: 1

Ice cream was decent, but when I went to pay they said they don’t except any bills larger than a $20. I ordered 4 $10 ice creams and tried to pay with a $100. It was 8 o’clock on a Fri night, so making change wasn’t an issue. When I asked, if that was posted anywhere, I was told NO. If the owners can’t take a few minutes to teach their staff on how to identify legitimate bills so they can except actual money for services, I won’t go back. DQ is just as close to me.

Atmosphere: 3

Food: 3

Service: 1

While I was eagerly anticipating a cute cake from here for my daughter's birthday, unfortunately, my experience fell short of expectations. Despite placing my order well in advance, the cake wasn't ready on time, causing me to wait almost an hour while it was being made in the back. Additionally, upon receiving the cake, it was evident that it had been hastily prepared and lacked the attention to detail I had hoped for. However, it's important to note that the staff girl working at the time was incredibly courteous and apologetic, and it was clear that the delay and quality issues was beyond her control. While disappointed with the overall experience, I appreciate the professionalism and kindness demonstrated by the staff amidst the circumstances. It was a real bummer how this cake turned out and the cost I had to pay for it.

Atmosphere: 5

Food: 3

Service: 1

Staff are always friendly and welcoming to customers. Staff are happy to assist with orders and always offer free samples.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Cake Batter Confetti

Staff are always friendly and welcoming to customers. Staff are happy to assist with orders and always offer free samples.

If you want to wait in line for 30 minutes while a staff of teenagers goof around with their friends and completely ignore their customers standing in line, this is the place for you! Unbelievably terrible customer service. I’ll travel a little farther to the one on Old Spanish Trail.

Atmosphere: 1

Service: 1

Don’t bother trying to get ice cream on a Saturday night. Was at the store with plenty of time before closing(over an hour) and they told us they had shut down machines and were unable to give milkshakes etc. the guy was also wearing his shoulder bag like he was heading out, while another employee went to hide in the back.

Atmosphere: 1

Food: 1

Service: 1

I was just in on a Sunday afternoon where a young lady (Jae) was working all alone (shame on you Cold Stone management). As the lobby steadily filled up with people, Jae continued working steadily and efficiently. She was friendly and professional despite the stressful situation before her. Our order was completed with accuracy and packaged perfectly.

The staff are always welcoming and the ice cream taste amazing. My family loves coming here be back soon for sure !

Staff were extremely inviting and helpful.