Foods usually wrong and the people working obviously don’t want to be here. Every time I’ve used the drive thru I’ve waited more than 15mins. Do not come here, at least for the morning shift.
Atmosphere: 1
Food: 3
Service: 1
Josh Baker
Terrible customer service, as a doordash driver I go to a lot of restaurants, and the employees here might be the most rude bunch I've seen.
Service: 1
Chase Olson
The employees at this location are constantly having casual conversations or not acknowledging customers that are waiting to order or customers who have received the incorrect or incomplete orders. I’m not sure of the exact time we waited for our food, but it was a while. After waiting for our food, we noticed the order was incomplete. I walked back in to wait 5 minutes until they acknowledged me standing there. They said they would have to other food out shortly. The food came out within a few minutes, but we still had an incorrect item. We ended up just leaving because we had spent enough time there already. If you order hash browns, be aware because they gyp you on those.
Abigail Contreras
I can I please just get bacon on my avocado toast🙏🙏 it has been 2 times in a ROW I have not gotten bacon and it ruined my whole day.i was very sad. This time I didn’t even get the bagel seasoning on my toast. I really did not F with this .
Atmosphere: 2
Food: 3
Service: 2
H F
Employees to lazy to make items on the menu and then they can't be quick enough with what they are willing to make. You're whole purpose is to provide drinks and pastries to people and you fail at even doing that. Long wait times. If I and every person wait 10 mins thats only what like $30'40 every half a hour at dt maybe 60-80 an hour how much is each lazy employees and insurance cost lmao that workers compt cost alot. Feel bad for the owner he could have double to tripple the sales with a team that is trained motivated and responsible. Either way people looking to dcore a coffe before work probably dont have an extra 15 to wait in a DT! lone lol
Atmosphere: 1
Food: 1
Service: 2
K Meitz
I watched a lady wait 20 minutes for her iced coffee. I received my sandwich within 5 minutes but after 15 minutes I still had not received my plain bagel with cream cheese. Meanwhile, the processed 20 or so cars through the drive through just fine. The only people they didn’t care about were the 7 people waiting inside the restaurant for our “quick” breakfasts. If you don’t want people to order inside, close the dining room. Don’t mislead us to think we are going to get the same treatment as your other customers. I asked for a refund for my bagel and left. I don’t have that long to wait around for someone to maybe remember I ordered something.
Atmosphere: 1
Food: 3
Service: 1
David DEL GRANDE
Definitely the best cup of simple coffee around. I grew up traversing this company along the highways that wire through Northern New Jersey. Great breakfast options as well, so go nosh!
Atmosphere: 4
Food: 4
Service: 4
yazlyn Orduno
We asked for time at the drive through before ordering, not even 1 minute passes by and we get asked again if we were ready. (We weren’t) so I replied just a minute please. The guy apologized and let us have a moment. When my husband said we’re ready a woman in the background yells “we’re not”. Along with other unpleasant remarks in the background as we ordered. They got my drink order wrong after asking last minute to confirm the drink I had ordered. I understand they want to bust out orders but we aren’t regular customers to dunkin and certainly won’t be at this location further more. Simply needed time.We ordered on 10/27/24 @ 12:07 pm Ariely seemed to be on the registers receipt.
Atmosphere: 1
Food: 1
Service: 1
Rebecca Gradillas
The best place to go for coffee 👍❤️😄
Atmosphere: 5
Food: 5
Service: 5
Shawn Graby
Ordered a drink on the mobile app. Thinking it would be quicker. From the time I placed the order, it still took about 20 minutes to get my drink. Also, the drink was not correct. There was no carmel flavoring, no cinnamon sugar or carmel drizzle on top. Even though it was a Carmel craz iced coffee.
Had to update my rating because this location has gone downhill. Service is horrible, drive-thru takes minimum 30 min in the am. Even ordering ahead takes 30 min. Parking is tragic! This location needs serious attention.
Atmosphere: 1
Food: 3
Service: 1
Anthony Nadeau
Fernie was great. Called in because the tea didn't taste quite right to my pregnant girlfriend. Called in and Fernie remade the drink no questions asked and had amazing service the whole time!
Service: 5
Murilo M
This is the slowest Dunkin' in Tucson, I say this with certainty because I've been to all of them! The employees here drag themselves instead of walking.
Atmosphere: 3
Food: 3
Service: 1
Nathaniel Orr
Don’t order ahead. They make drive thru orders before you even if you ordered ahead. Bad customer service
Atmosphere: 1
Food: 1
Service: 1
N V
The workers were nice. The munchkins were good. I had a slight problem with my coffee which was missing a shot of caramel but I went through the drive through and another worker understood and gave me two extra shots just in case. It was a mistake that was easily fix and I appreciate no huge fuss being made. I’ll return to this location.
Foods usually wrong and the people working obviously don’t want to be here. Every time I’ve used the drive thru I’ve waited more than 15mins. Do not come here, at least for the morning shift.
Atmosphere: 1
Food: 3
Service: 1
Terrible customer service, as a doordash driver I go to a lot of restaurants, and the employees here might be the most rude bunch I've seen.
Service: 1
The employees at this location are constantly having casual conversations or not acknowledging customers that are waiting to order or customers who have received the incorrect or incomplete orders. I’m not sure of the exact time we waited for our food, but it was a while. After waiting for our food, we noticed the order was incomplete. I walked back in to wait 5 minutes until they acknowledged me standing there. They said they would have to other food out shortly. The food came out within a few minutes, but we still had an incorrect item. We ended up just leaving because we had spent enough time there already. If you order hash browns, be aware because they gyp you on those.
I can I please just get bacon on my avocado toast🙏🙏 it has been 2 times in a ROW I have not gotten bacon and it ruined my whole day.i was very sad. This time I didn’t even get the bagel seasoning on my toast. I really did not F with this .
Atmosphere: 2
Food: 3
Service: 2
Employees to lazy to make items on the menu and then they can't be quick enough with what they are willing to make. You're whole purpose is to provide drinks and pastries to people and you fail at even doing that. Long wait times. If I and every person wait 10 mins thats only what like $30'40 every half a hour at dt maybe 60-80 an hour how much is each lazy employees and insurance cost lmao that workers compt cost alot. Feel bad for the owner he could have double to tripple the sales with a team that is trained motivated and responsible. Either way people looking to dcore a coffe before work probably dont have an extra 15 to wait in a DT! lone lol
Atmosphere: 1
Food: 1
Service: 2
I watched a lady wait 20 minutes for her iced coffee. I received my sandwich within 5 minutes but after 15 minutes I still had not received my plain bagel with cream cheese. Meanwhile, the processed 20 or so cars through the drive through just fine. The only people they didn’t care about were the 7 people waiting inside the restaurant for our “quick” breakfasts. If you don’t want people to order inside, close the dining room. Don’t mislead us to think we are going to get the same treatment as your other customers. I asked for a refund for my bagel and left. I don’t have that long to wait around for someone to maybe remember I ordered something.
Atmosphere: 1
Food: 3
Service: 1
Definitely the best cup of simple coffee around. I grew up traversing this company along the highways that wire through Northern New Jersey. Great breakfast options as well, so go nosh!
Atmosphere: 4
Food: 4
Service: 4
We asked for time at the drive through before ordering, not even 1 minute passes by and we get asked again if we were ready. (We weren’t) so I replied just a minute please. The guy apologized and let us have a moment. When my husband said we’re ready a woman in the background yells “we’re not”. Along with other unpleasant remarks in the background as we ordered. They got my drink order wrong after asking last minute to confirm the drink I had ordered. I understand they want to bust out orders but we aren’t regular customers to dunkin and certainly won’t be at this location further more. Simply needed time.We ordered on 10/27/24 @ 12:07 pm Ariely seemed to be on the registers receipt.
Atmosphere: 1
Food: 1
Service: 1
The best place to go for coffee 👍❤️😄
Atmosphere: 5
Food: 5
Service: 5
Ordered a drink on the mobile app. Thinking it would be quicker. From the time I placed the order, it still took about 20 minutes to get my drink. Also, the drink was not correct. There was no carmel flavoring, no cinnamon sugar or carmel drizzle on top. Even though it was a Carmel craz iced coffee.
Atmosphere: 4
Food: 3
Service: 2
Restaurantji Recommends
Had to update my rating because this location has gone downhill. Service is horrible, drive-thru takes minimum 30 min in the am. Even ordering ahead takes 30 min. Parking is tragic! This location needs serious attention.
Atmosphere: 1
Food: 3
Service: 1
Fernie was great. Called in because the tea didn't taste quite right to my pregnant girlfriend. Called in and Fernie remade the drink no questions asked and had amazing service the whole time!
Service: 5
This is the slowest Dunkin' in Tucson, I say this with certainty because I've been to all of them! The employees here drag themselves instead of walking.
Atmosphere: 3
Food: 3
Service: 1
Don’t order ahead. They make drive thru orders before you even if you ordered ahead. Bad customer service
Atmosphere: 1
Food: 1
Service: 1
The workers were nice. The munchkins were good. I had a slight problem with my coffee which was missing a shot of caramel but I went through the drive through and another worker understood and gave me two extra shots just in case. It was a mistake that was easily fix and I appreciate no huge fuss being made. I’ll return to this location.
Atmosphere: 5
Food: 5
Service: 5
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