I went to the Dunkin on Tanque Verde about 630pm on July 20, 2025. Both employees that I interacted with were very friendly, one at the window and one when ordering. The donuts were great and it was the end of the day. I appreciated that. I was also offered what variety of donuts were left to choose from band a variety of drinks. Thank you!
William Gundrum
Fastest wifi upload speeds in Tucson. Basically a cyber café
Zammy B
Missed AND inaccurate items (including an allergy issue) - I placed a mobile order for drive thru through the app that included two drinks as well as multiple food items. When I picked up my order the sealed bag felt very light and I specifically asked if the drinks were in there. And I was assured that they were. I pulled out, parked, and checked my order (after struggling to open the sealed bag that looked like it had been sealed by a two year old). Iced cappuccino was missing… I went back through the drive thru and explained. They didn’t apologize but said to pull forward and they’d make it. After waiting a bit (with food getting cold) someone came to the window and said they were out of skim milk (part of my original order) so I asked for oat instead. So I assume they didn’t initially include the cappuccino because they were out of skim milk??? Mind you, I’d already been charged for the missing drink and nobody told me (when I had SPECIFICALLY asked if the “drinkS” were in the bag) that they were out of skim. And the app didn’t indicate that they were unable to fulfill the order as requested. Anyway, it ultimately got resolved and I went home. Later, I went to eat a munchkin (also part of the overall order) and saw that they screwed those up too. I had specifically requested (I double checked the app) 5 chocolate glazed and 5 regular glazed. I got 4 chocolate glazed and the rest were powdered and blueberry. Problem is I’m allergic to berries… And once AGAIN, nobody had said anything to me/asked about making any substitutions… I then gave all the donuts to my mom. My experience at this location was a freaking joke! I submitted a survey before realizing the issue with the donuts so then called to speak with the manager and was told they were gone for the day. I’ll be calling back tomorrow because food substitutions (assuming that’s what they did w/o asking) should NEVER be made w/o asking in case there’s an allergy issue! Never going back.
Nicholas Borgmeyer
They refused to give me free food even though they gonna throw it out anyways bru 💔🥀
Dale Perez
Asked to pay for a small coffee cup of whipped cream for my dog, literally offered to pay more for it and the manager acted like I requested state secrets. They give out a thimble-sized ‘pup cup’ and refuse to do anything else, even though every other location and coffee shop on Earth manages just fine. Like, chill. It’s whipped cream, not liquid gold. If you hate dogs just say that its not a huge ask.
Claude Zoref
I went inside the store and I was told we will be with you right away. I waited 10 minutes and I asked what is going on. They said we have 7 drinks a head of you. I told them I am only getting 6 donuts. They replied you are going to have to wait till we get these 7 drinks done a head of you. I will never go back to this store or any other dunking donuts. I ended up going to Bosa Donuts
Rebecca B
Porscha and Tanya were amazing beautiful friendly faces and amazing service. These ladies deserve a raise. Good people and amazing service is hard to find. We will definitely be back!!!!!!
Atmosphere: 5
Food: 5
Service: 5
Texas Blackwell
A person claiming to be the manager hung up on me when I asked for the corporate number. I wasn't even trying to make a complaint! I just want to know how Dunkin filters tap water before putting it in my drink. Now that fluoride is publicly known to be a poison, I want to know what Dunkin is doing to remove it. Seems like a simple enough question for a customer service-based brand to answer.
Service: 1
Stacy Maxwell
Everything I ordered they were “out of stock” literally the last two times I went there. Not going back again
Atmosphere: 2
Food: 1
Service: 1
Renee Plowden
So Just left this location and very disappointed, I placed a mobile Order and tailored my meal to fit my pallet And diet by substituting certain things that were available options and they still gave me the wrong order. Scary to think of I’d had allergies. Probably won’t be patronizing this location again.
I absolutely love the kolaches but why are the donuts so dried out and gross now?? Every single time I come here for a donut for my daughter, they always are so dry and tiny!! I think I'm going to start going to bosa! You guys used to have amazing donuts. Please bring them back 😭
Atmosphere: 3
Food: 1
Service: 5
Carter Angeley
First, you didn’t ask us for our app to scan it Then wouldn’t give us our points for our purchase. We ordered three of the same drinks and they all look different. Very inconsistent. Highly recommend go to a different Dunkin.
Atmosphere: 2
Food: 1
Service: 1
James West
Went to this location for the first time today to get 18 donuts for work. 2 of them were horribly stale. Like they had been sitting out for at least a day or two. Where’s the quality control? How are you gonna charge $1.50 for a 2-day old donut? At least the last at the counter was nice.
Atmosphere: 4
Food: 1
Service: 4
Layla V
I’m always get matcha here so i have no complaints so far service is fast and the workers are always nice
Atmosphere: 5
Food: 5
Service: 5
Christof
I was in Dunkin Donuts this evening on 11/15. Tanya was the employee to help me, and her attitude and customer service were outstanding. I love this location as all of its employees have a positive attitude. My coffee is always made perfect to order each time. I've definitely ditched Starbucks for the much better tasting coffee. You must switch and visit this location!!
I went to the Dunkin on Tanque Verde about 630pm on July 20, 2025. Both employees that I interacted with were very friendly, one at the window and one when ordering. The donuts were great and it was the end of the day. I appreciated that. I was also offered what variety of donuts were left to choose from band a variety of drinks. Thank you!
Fastest wifi upload speeds in Tucson. Basically a cyber café
Missed AND inaccurate items (including an allergy issue) - I placed a mobile order for drive thru through the app that included two drinks as well as multiple food items. When I picked up my order the sealed bag felt very light and I specifically asked if the drinks were in there. And I was assured that they were. I pulled out, parked, and checked my order (after struggling to open the sealed bag that looked like it had been sealed by a two year old). Iced cappuccino was missing… I went back through the drive thru and explained. They didn’t apologize but said to pull forward and they’d make it. After waiting a bit (with food getting cold) someone came to the window and said they were out of skim milk (part of my original order) so I asked for oat instead. So I assume they didn’t initially include the cappuccino because they were out of skim milk??? Mind you, I’d already been charged for the missing drink and nobody told me (when I had SPECIFICALLY asked if the “drinkS” were in the bag) that they were out of skim. And the app didn’t indicate that they were unable to fulfill the order as requested. Anyway, it ultimately got resolved and I went home. Later, I went to eat a munchkin (also part of the overall order) and saw that they screwed those up too. I had specifically requested (I double checked the app) 5 chocolate glazed and 5 regular glazed. I got 4 chocolate glazed and the rest were powdered and blueberry. Problem is I’m allergic to berries… And once AGAIN, nobody had said anything to me/asked about making any substitutions… I then gave all the donuts to my mom. My experience at this location was a freaking joke! I submitted a survey before realizing the issue with the donuts so then called to speak with the manager and was told they were gone for the day. I’ll be calling back tomorrow because food substitutions (assuming that’s what they did w/o asking) should NEVER be made w/o asking in case there’s an allergy issue! Never going back.
They refused to give me free food even though they gonna throw it out anyways bru 💔🥀
Asked to pay for a small coffee cup of whipped cream for my dog, literally offered to pay more for it and the manager acted like I requested state secrets. They give out a thimble-sized ‘pup cup’ and refuse to do anything else, even though every other location and coffee shop on Earth manages just fine. Like, chill. It’s whipped cream, not liquid gold. If you hate dogs just say that its not a huge ask.
I went inside the store and I was told we will be with you right away. I waited 10 minutes and I asked what is going on. They said we have 7 drinks a head of you. I told them I am only getting 6 donuts. They replied you are going to have to wait till we get these 7 drinks done a head of you. I will never go back to this store or any other dunking donuts. I ended up going to Bosa Donuts
Porscha and Tanya were amazing beautiful friendly faces and amazing service. These ladies deserve a raise. Good people and amazing service is hard to find. We will definitely be back!!!!!!
Atmosphere: 5
Food: 5
Service: 5
A person claiming to be the manager hung up on me when I asked for the corporate number. I wasn't even trying to make a complaint! I just want to know how Dunkin filters tap water before putting it in my drink. Now that fluoride is publicly known to be a poison, I want to know what Dunkin is doing to remove it. Seems like a simple enough question for a customer service-based brand to answer.
Service: 1
Everything I ordered they were “out of stock” literally the last two times I went there. Not going back again
Atmosphere: 2
Food: 1
Service: 1
So Just left this location and very disappointed, I placed a mobile Order and tailored my meal to fit my pallet And diet by substituting certain things that were available options and they still gave me the wrong order. Scary to think of I’d had allergies. Probably won’t be patronizing this location again.
Food: 1
Service: 1
Restaurantji Recommends
I absolutely love the kolaches but why are the donuts so dried out and gross now?? Every single time I come here for a donut for my daughter, they always are so dry and tiny!! I think I'm going to start going to bosa! You guys used to have amazing donuts. Please bring them back 😭
Atmosphere: 3
Food: 1
Service: 5
First, you didn’t ask us for our app to scan it Then wouldn’t give us our points for our purchase. We ordered three of the same drinks and they all look different. Very inconsistent. Highly recommend go to a different Dunkin.
Atmosphere: 2
Food: 1
Service: 1
Went to this location for the first time today to get 18 donuts for work. 2 of them were horribly stale. Like they had been sitting out for at least a day or two. Where’s the quality control? How are you gonna charge $1.50 for a 2-day old donut? At least the last at the counter was nice.
Atmosphere: 4
Food: 1
Service: 4
I’m always get matcha here so i have no complaints so far service is fast and the workers are always nice
Atmosphere: 5
Food: 5
Service: 5
I was in Dunkin Donuts this evening on 11/15. Tanya was the employee to help me, and her attitude and customer service were outstanding. I love this location as all of its employees have a positive attitude. My coffee is always made perfect to order each time. I've definitely ditched Starbucks for the much better tasting coffee. You must switch and visit this location!!
Atmosphere: 5
Food: 5
Service: 5
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