Tried to order... there was Noone in front of us and the grill was full, yet still told us there was about 20 min wait
Atmosphere: 1
Food: 1
Service: 1
kevin
Can't really comment on the food this trip since I waited at the front counter for 10 minutes without being acknowledged. Though there were numerous employees who walked past. They seemed more interested in serving drive through customers. This is not the first time I've been ignored here but it will be the last.
Atmosphere: 1
Service: 1
Cyndi Dwyer
Good food with healthy options!
Atmosphere: 3
Food: 5
Service: 5
Paul
AJ needs a pay raise. Great customer service š«”
Atmosphere: 5
Food: 5
Service: 5
Jacob Midyette
Raw chicken. Slimy rubber fat and pink meat. Actually horrible I ate half the burrito before I saw it. Now Iām scared Iām going to be sick.
Atmosphere: 1
Food: 1
Service: 1
Louise Tresko
Good food
Atmosphere: 4
Food: 4
Service: 4
Barney Hilton Murray
Double chicken bowl
Atmosphere: 4
Food: 4
Service: 5
Ivette Ruelle
Walked in and order a chicken bowl, a 3 chicken meal and finally for me 4 chicken tacos. Everyone was very happy with their tasty meals, but my tacos were a miss. The meat tasted great but the amount in them was so sad. I will include a picture of that Taco. I had to pay more because I wanted the flour tortillas but think that I had like 5 little pieces of chicken, 3 pieces of lettuce and two very small pieces of avocado for $ 3.90, I had to put the chicken of two tacos in one tortilla to make a decent taco, will not be getting Tacos here anytime soon. They need to work in the sauces, they lack flavor, they seemed too water down. But the restaurant was very clean, everyone was very welcoming and helpful. Their chicken meal and bowl were a hit with the family. Most, also, mention that for our three meals we payed over $50.
Atmosphere: 5
Food: 3
Service: 5
Luis Urtaza
I have been catering from El Pollo Loco for several years. It's our favorite restaurant to get food for our business gatherings and celebrations. This last time they forgot to pack the tortillas and within 10 minutes I received a phone call from the manager apologizing for the mishap and offering to make things right. I respect that and thought it showed great customer service and how important their clients are to them. The food is consistently amazing, very tasty and the quality of everything we have ordered is great. If you need to cater, it's easy to order online and they have a loyalty program in which you acquire points that you can trade in for food. Overall 5 STARS!!!
Great grilled chicken recipe. They need better beans, as in, bring back the sweet, smoky black beans they discontinued. Also need the early years salsa bar to get 5 stars again.
Atmosphere: 3
Food: 3
Service: 4
Steve ārevolucĆonā Perry
Terrible parking. Not worth going ever again. What's the point of a drive thru if I have to go park in your terrible parking lot?
Gary Githens
The chicken was tender and juicy. They have pinto beans and rice which were tasty. I wish they had black beans.
Atmosphere: 3
Food: 5
Service: 5
Brian Harper
Very juicy and great flavor chicken.
Atmosphere: 5
Food: 5
Service: 5
Diana CedeƱo
My children and I can never go wrong with some pollo loco! It's delicious and well seasoned!
Tried to order... there was Noone in front of us and the grill was full, yet still told us there was about 20 min wait
Atmosphere: 1
Food: 1
Service: 1
Can't really comment on the food this trip since I waited at the front counter for 10 minutes without being acknowledged. Though there were numerous employees who walked past. They seemed more interested in serving drive through customers. This is not the first time I've been ignored here but it will be the last.
Atmosphere: 1
Service: 1
Good food with healthy options!
Atmosphere: 3
Food: 5
Service: 5
AJ needs a pay raise. Great customer service š«”
Atmosphere: 5
Food: 5
Service: 5
Raw chicken. Slimy rubber fat and pink meat. Actually horrible I ate half the burrito before I saw it. Now Iām scared Iām going to be sick.
Atmosphere: 1
Food: 1
Service: 1
Good food
Atmosphere: 4
Food: 4
Service: 4
Double chicken bowl
Atmosphere: 4
Food: 4
Service: 5
Walked in and order a chicken bowl, a 3 chicken meal and finally for me 4 chicken tacos. Everyone was very happy with their tasty meals, but my tacos were a miss. The meat tasted great but the amount in them was so sad. I will include a picture of that Taco. I had to pay more because I wanted the flour tortillas but think that I had like 5 little pieces of chicken, 3 pieces of lettuce and two very small pieces of avocado for $ 3.90, I had to put the chicken of two tacos in one tortilla to make a decent taco, will not be getting Tacos here anytime soon. They need to work in the sauces, they lack flavor, they seemed too water down.
But the restaurant was very clean, everyone was very welcoming and helpful. Their chicken meal and bowl were a hit with the family. Most, also, mention that for our three meals we payed over $50.
Atmosphere: 5
Food: 3
Service: 5
I have been catering from El Pollo Loco for several years. It's our favorite restaurant to get food for our business gatherings and celebrations. This last time they forgot to pack the tortillas and within 10 minutes I received a phone call from the manager apologizing for the mishap and offering to make things right. I respect that and thought it showed great customer service and how important their clients are to them. The food is consistently amazing, very tasty and the quality of everything we have ordered is great. If you need to cater, it's easy to order online and they have a loyalty program in which you acquire points that you can trade in for food. Overall 5 STARS!!!
Atmosphere: 5
Food: 5
Service: 5
Horrible service on drive thru
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Great grilled chicken recipe. They need better beans, as in, bring back the sweet, smoky black beans they discontinued. Also need the early years salsa bar to get 5 stars again.
Atmosphere: 3
Food: 3
Service: 4
Terrible parking. Not worth going ever again. What's the point of a drive thru if I have to go park in your terrible parking lot?
The chicken was tender and juicy. They have pinto beans and rice which were tasty. I wish they had black beans.
Atmosphere: 3
Food: 5
Service: 5
Very juicy and great flavor chicken.
Atmosphere: 5
Food: 5
Service: 5
My children and I can never go wrong with some pollo loco! It's delicious and well seasoned!
Atmosphere: 5
Food: 5
Service: 5
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