I am disgusted with the service I received today. You walk in and everyone avoids taking your order then to make matters worse. I Waited 30 mins for a pick up order that was behind the counter the entire time just sitting. There was only one girl in the kitchen today and I would advise finding a new career path customer service is not for you. She’s the one I confirmed my order with. She looks irritated to be there and she made continuous eye contact with me knowing my food was sitting there freezing. How do you allow any customer to stand in your waiting area and not acknowledge them waiting or confirm if they need something? Terrible experience!
SanCarLui
The chicken was old and dry, terrible service, and overpriced. I think Chicken Nuevo has better quality. Totally disappointed with Pollo Loco...
Nelissa Madrid
I went yesterday food was delicious! AB was excellent help on drive through, great customer service very polite definitely the best location in Tucson.
Thomas Herdman
A favorite from L.A.
crystal wahrer
Very clean store and the food is fantastic they make the best chicken perfect seasoning. Staff was really nice.
BILLY BOLANOS
Food is not that great a little but overpriced and the place has a nice clean atmosphere but not even close to the expectations
Tanesha Davis
every time I come here. my order is Always messed up. or uncooked Mac cheese..and my food was warm as if it hasn't been sitting in something hot to keep food hot....js..my guac is black..and i didn't order guac and chips..i said small mac cheese..gotta listen...no worries to the manager I just spoke with or any bad feelings.and no I won't be back. and thank you for offering to replace my meal. but yea my people and I have nothing to do with deportation...order #1278
Richmond Laureta
Just good chicken here.
Atmosphere: 5
Food: 5
Service: 5
Mireya Hielo
Ummm it looked good but I grabbed a Chicken type donkey and it only had rice and beans
Came by yesterday morning AB was great help. Kind smile :) highly recommended
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Taco
Rosa Tarango
Customer service was everything AB was supper nice real professional! Smiles all the way!!
Atmosphere: 5
Food: 5
Service: 5
Dominic Walker
Ab was really helpful and respectful! Very professional and fast customer service !!
Atmosphere: 5
Food: 5
Service: 5
Elizabeth Brown
Went through drive through on Broadway and AB was super helpful and professional and friendly. Went above and beyond. Customer service gets an A+ for sure!
I am disgusted with the service I received today. You walk in and everyone avoids taking your order then to make matters worse. I Waited 30 mins for a pick up order that was behind the counter the entire time just sitting. There was only one girl in the kitchen today and I would advise finding a new career path customer service is not for you. She’s the one I confirmed my order with. She looks irritated to be there and she made continuous eye contact with me knowing my food was sitting there freezing. How do you allow any customer to stand in your waiting area and not acknowledge them waiting or confirm if they need something? Terrible experience!
The chicken was old and dry, terrible service, and overpriced. I think Chicken Nuevo has better quality. Totally disappointed with Pollo Loco...
I went yesterday food was delicious! AB was excellent help on drive through, great customer service very polite definitely the best location in Tucson.
A favorite from L.A.
Very clean store and the food is fantastic they make the best chicken perfect seasoning. Staff was really nice.
Food is not that great a little but overpriced and the place has a nice clean atmosphere but not even close to the expectations
every time I come here. my order is Always messed up. or uncooked Mac cheese..and my food was warm as if it hasn't been sitting in something hot to keep food hot....js..my guac is black..and i didn't order guac and chips..i said small mac cheese..gotta listen...no worries to the manager I just spoke with or any bad feelings.and no I won't be back. and thank you for offering to replace my meal. but yea my people and I have nothing to do with deportation...order #1278
Just good chicken here.
Atmosphere: 5
Food: 5
Service: 5
Ummm it looked good but I grabbed a Chicken type donkey and it only had rice and beans
Atmosphere: 2
Food: 2
Service: 2
Chicken was good
Atmosphere: 4
Food: 5
Service: 5
Restaurantji Recommends
AB was amazing. Great costumer service
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burrito, Salad
Came by yesterday morning AB was great help. Kind smile :) highly recommended
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Taco
Customer service was everything AB was supper nice real professional! Smiles all the way!!
Atmosphere: 5
Food: 5
Service: 5
Ab was really helpful and respectful! Very professional and fast customer service !!
Atmosphere: 5
Food: 5
Service: 5
Went through drive through on Broadway and AB was super helpful and professional and friendly. Went above and beyond. Customer service gets an A+ for sure!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burrito, Tortilla, Breast, Taco, Salad
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