Filiberto's Mexican Food

I found a bug in my drink 🤢

So, I did at one point have a 5 star review, but since my last visit was so terrible, I changed it to 1 star. First, I had an order of about 5 items total. The person on the other side of the speaker was rude and acted like he spoke zero English. Zero English (notice I said acted like) then, when I got to the window the price was wayyyy off what it should have been, where I discovered that he got nothing I said correct. Not one thing was right. In the middle of attempting to explain myself (I was reading a list, so my order didn't change throughout) he just slammed the register shut and walked away. Without a word. So I sat there not quite knowing what to do, when another person came to the window and took my order. For some reason, I was able to be understood that day, I guess, because she also had a hard time and I had to correct her numerous times when I asked her to clarify and read back to me what she heard. When the order finally came, you guessed it, it was all wrong. I was so frustrated by the end that I was literally in tears. I felt mocked and belittled and just awful. I had a step dad from Puerto Rico when I was younger so I know for a fact I'm saying carne asada perfectly 🤦 omg it was the worst experience I've ever had anywhere and I promise I am NEVER going back there again. Just writing this right now is getting emotional and this happened 3 or so months ago. Don't go. There's a Viva Burrito practically across the street, it's a bit pricier, maybe, but I guarantee you won't be made to feel less because you're not a native Spanish speaker. 🤷🤦

Atmosphere: 1

Food: 2

Service: 1

I just left... twice uts happened there, i didn't get what i ordered.... i requested chili relleno... i got a taco and a tostada. I normally wouldn't gripe, but its twice.

Food: 2

Service: 5

The beef tacos are fabulous. Service is great. Food is always hot and fresh.

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Taco

Too expensive for what they serve. Shitty service , can’t accommodate the customer

Atmosphere: 1

Food: 1

Service: 1

They don't listen 👂

Atmosphere: 1

Food: 1

Service: 1

51 dollars for 2 carne Asada tacos n one carne asada with enchilada with beans n rice I dont think soooooo taco bell more food same quality your price way to hi u need to cuttyyyy

Atmosphere: 1

Food: 1

Service: 1

Don’t believe the prices on the menu outside, we ordered two burritos and when we got to the window it was 30$ !!! absolutely insane for super mid burritos ://

Spent over $60 this morning to get food that was cold and messed up just to be told to come in and get it replaced or refund by the manager after 3 for nobody to know what's going on. This type of service sucks if I coulda rated 0 I would will never return and I will be contacting my bank

Atmosphere: 1

Food: 1

Service: 1

The people that was working last night was not even cooking. The food was literally uncooked when I tried talking to the manager. Just respectful will never eat there again. I would tell anybody don't eat there? Save your money or go somewhere else.

I expect to get more ensalada on the tacos like other Filbertos shops I've been to. But the tacos were stillvery good. Was just meat on them.

Atmosphere: 4

Food: 4

Service: 5

We did take out, and the food was excellent!

Food: 5

1st time at this branch. Everything flavorful and delicious. Went through drive through. I wish other branches were just as good.

Atmosphere: 4

Food: 5

Service: 5

Seemed overpriced. The kids burritos were around $7 each. Sour cream was around $1.50 to add to burrito.

Went here on December 22nd at around 1045am. The “manager on duty” refused to do a request for accommodations. She seemed nice but I checked in 3-4 times to make sure she understood and she said she did. But there’s an open kitchen and they clearly weren’t. I believe she needs to be retrain on customer service. Asked for a refund and went down the street to a different Filiberto’s that didn’t have a manager that refused an easy request.

Atmosphere: 1

Food: 1

Service: 1