Firehouse Subs Tucson Spectrum

Food safety + disrespectful staff. We came to Firehouse Subs today and it was an absolute mess from start to finish. I ordered a standard sub with NO vegetables. Simple. When the food came out, my husband and child received theirs, but mine was missing. When mine finally arrived, it was wrong -- loaded with vegetables. I sent it back and asked for a remake. The remake was worse. It came out burnt, to the point where the smell of char was overwhelming, and it was greasy and sloppy-looking. At that point, I wasn't willing to send it back again and risk eating something that had already been handled multiple times. That's not "being picky," that's basic food safety. When I was explaining this to my husband, an employee came over and asked what was wrong. I explained I wouldn't be eating it and why. She said she'd speak to the manager. While waiting, I watched the employee who brought my food walk to the back doorway where another young employee was standing -- and they were smiling and laughing about it like it was funny. (This is same girl ended up being the "owners daughter") The manager did issue a refund, but then another employee inserted herself into the situation and became verbally aggressive, announcing that "her dad's the owner." That wasn't relevant, it wasn't professional, and it didn't fix anything. The manager was already handling it. The attitude and escalation from staff made a bad meal worse. Mistakes happen. Burnt, greasy remakes happen, apparently multiples times at this location. But mocking customers and getting confrontational is a choice. We won't be back and I'll be spending all my free time letting everyone know that Firehouse Subs likes to staff young adults who cannot conduct themselves while on the clock.

Victoria was very nice & patient with us while ordering, very sweet & first time experience!

Atmosphere: 5

Food: 5

Service: 5

Great service, even better thanksgiving sandwich.

Atmosphere: 5

Food: 5

Service: 5

They had great service with everything.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Hook \u0026 Ladder Sub, Mac and Cheese

Food is good, service is great! My elderly friend is lame and makes jokes that nobody thinks is funny, but the team was very polite to him.

Great food, even better service. Staff was friendly and helpful. I witnessed them help an elderly person use the App to order when they were confused so they could get a discount.

Was helped today by Benjamin, he was super nice and friendly. As many times as I’ve been to this location it’s never been a miss, consistent and pleasant service and the sandwiches are amazing.

Fire Food!

Great and friendly staff with a super clean restaurant! 10/10

Ordered the Italian sandwich, and the bread had a perfectly toasted crunch and was filled with meats and cheese. The sandwich maker was polite and did a wonderful job! My son says he wants him to make his sandwiches every time we visit!

It was amazing. Will recommend. Customer service was great Adrian did a amazing job.

adrian and pearl super welcoming and helpful people they made my eating experience good customer service and help were just great

Love the food especially the French dip.

Atmosphere: 5

Food: 5

Service: 5

Great food Great atmosphere and amazing customer service. A really amazing place to take the family or just grab a bite to eat on your own. My favorite is the chicken cajan sub or the chicken bacon ranch 😋 They always have fresh soft bread. Must try!!

Atmosphere: 5

Food: 5

Service: 5

Awesome food and service! Wish they would open in Sierra Vista!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Hook & Ladder, Engineer