Paid for some pizza, got the wrong order. Joanna thinks yelling at her employees is the solution for a mix up rather than just making a new pizza... never been screamed at by an employee before. Joanna's manners are terrible. Also to the guy with cut up hands making orders, that ain't right. To get to the end of this I went home 20$ poorer and no pizza. Definitely not comin back to this location ill just take the drive and got to another.
Atmosphere: 1
Food: 3
Service: 1
Crystal Bermudez
Jamie at the Swan/Grant location is awesome!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Howie Special Pizza, Bread Sticks
Edward Gary
Seems this howies islways under staffed . It would be nice to not have to stand around for 15 min waiting for someone to come up front and
Atmosphere: 3
Food: 5
Service: 2
Sean Jaramillo
Over an hour for delivery when it's literally across the street, ordered the works, they gave me just a cheese pizza. Idiot drive drops my soda. Called this location 3 times, hold times at 5 minutes, 7 minutes, now 12 minutes while waiting and writing this.
Atmosphere: 1
Food: 4
Service: 1
William Cummings
Terrible customer service and food.
Atmosphere: 1
Food: 1
Service: 1
MARC ROSAS
Clean place, pizza was done on time, friendly service, love this
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Home of the Original Flavored Crust Pizza
Nic Cordin
Staff is horrendous. Staff is rude, if you get any help ever. Ask a question and you don't get a response, they just point to their menu board. Managers won't do their jobs and don't care to. Seems to be a requirement to hate yourself and your life to work here. And the cheese is gross. That stuff liquifies the next time you reheat any left overs. Crust is hard as a brick and the sauce is flavorless and bland. That seasoned crust doesn't add any flavor, just makes your hands a mess.
Atmosphere: 1
Food: 1
Service: 1
Andres Dorado
Ordered for the first time and it was by far the worst experience ever!!! I never got my large chicken ceasar salad that I paid for. My sons gluten free pizza was missing the pepperoni. I called the restaurant and they told me that they would have it delivered which they never did. I called back and they put me on hold to speak to a manager which never picked up. My wife called again and a so called manager named Joanne said that we would have to place a new order to get the salad. This place is a joke and food was cold when we got it. Save your time and money and go somewhere else folks!!!
Atmosphere: 1
Food: 1
Service: 1
M M
Unethical manager who never bothered placing my order when I dropped by and made the order and 20 minutes later upon my return ( no order was even made or in system) and then due to her excessive stupidity and incompetence, she denies my order altogether !!!! Poor, poor customer service. She tells me it’ll take twenty min for the pizza and nothing was even placed ! Further, she refused to provide me her name and card, yet alleges she’s the manager! Will be sharing and disclosing video with their corporate in Michigan as she’s in the back hiding for 9 minutes refusing to provide me her full name as manager. This is a disgrace !!! Purely discriminatory and they employ unprofessional and unethical bozos at this location. Will be filing a complaint with corporate as I’ve never experienced such horrible customer service in this life than with this unprofessional who alleged she’s manager! How Insulting !!!!! They lost an entire group of customers once I share this horrific experience with the entire family and place videos online of the manager hiding and refusing to provide her name ( clearly, signals unethical and discriminatory behavior and reveals whose at fault ) this is how hungry Howie’s treats customers !!!! This has never happened in Michigan ! Ever ! What horrible customer service where customers come last ! They employ drop outs who don’t know what customer satisfaction is or even know how to spell their own names or place orders properly ! No apologies , but even to cover up her own negligence and failure of submitting my order properly in first place, she denies me to order altogether a second time !!!! What a disgrace and I’ll run this across corporate as she even alleged she’s talking to a manager on phone meaning two managers find this appropriate, not simply one !!!
Atmosphere: 1
Food: 1
Service: 1
Christina Herrmann
If you order online, the wait time to pick up your pizza probably will be wrong. Then, when you enter the store, be prepared to wait before anyone acknowledges you. Be prepared for the manager to tell you they haven't even started your order because 5 o'clock is a busy time.
Fast and easy ordered ahead and the service is greatParking: Was easy to get in and out of the place and theres a wings restaurant next door to get pizza & wings together in one convenient trip
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Bacon Ranch Calzone, Asian Chicken Pizza, Howie Special Flatbread, Home of the Original Flavored Crust Pizza, Howie Cookie, Pepperoni Duo Pizza, Bacon Cheddar Cheeseburger Flatbread, Add Stuffed Crust to Any Our of Famous Flavored Crust Pizzas
Douglas L.
Placed order for at 5:10, got email saying it would be ready at 6:15, got to the store and it wasn't even being made yet. So terrible l, go elsewhere. There's better pizza literally anywhere else. Like just don't.
Alek Delarosa
Stood in line for 20 minutes before being helped. Ordered $60 worth of food for them to tell me they can’t take $100 bill. Maybe put a sign. Up at the door before hand.
Atmosphere: 1
Service: 2
Mark Beans
The staff were very pleasant and I really like their salads. Unfortunately, the salad I got last night had gnats flying around in the lettuce and quite a bit of the lettuce appeared to be wilted pretty bad. Not sure how the lettuce is being stored but that appears to be a problem.
Paid for some pizza, got the wrong order. Joanna thinks yelling at her employees is the solution for a mix up rather than just making a new pizza... never been screamed at by an employee before. Joanna's manners are terrible. Also to the guy with cut up hands making orders, that ain't right. To get to the end of this I went home 20$ poorer and no pizza. Definitely not comin back to this location ill just take the drive and got to another.
Atmosphere: 1
Food: 3
Service: 1
Jamie at the Swan/Grant location is awesome!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Howie Special Pizza, Bread Sticks
Seems this howies islways under staffed . It would be nice to not have to stand around for 15 min waiting for someone to come up front and
Atmosphere: 3
Food: 5
Service: 2
Over an hour for delivery when it's literally across the street, ordered the works, they gave me just a cheese pizza. Idiot drive drops my soda. Called this location 3 times, hold times at 5 minutes, 7 minutes, now 12 minutes while waiting and writing this.
Atmosphere: 1
Food: 4
Service: 1
Terrible customer service and food.
Atmosphere: 1
Food: 1
Service: 1
Clean place, pizza was done on time, friendly service, love this
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Home of the Original Flavored Crust Pizza
Staff is horrendous. Staff is rude, if you get any help ever. Ask a question and you don't get a response, they just point to their menu board. Managers won't do their jobs and don't care to. Seems to be a requirement to hate yourself and your life to work here. And the cheese is gross. That stuff liquifies the next time you reheat any left overs. Crust is hard as a brick and the sauce is flavorless and bland. That seasoned crust doesn't add any flavor, just makes your hands a mess.
Atmosphere: 1
Food: 1
Service: 1
Ordered for the first time and it was by far the worst experience ever!!! I never got my large chicken ceasar salad that I paid for. My sons gluten free pizza was missing the pepperoni. I called the restaurant and they told me that they would have it delivered which they never did. I called back and they put me on hold to speak to a manager which never picked up. My wife called again and a so called manager named Joanne said that we would have to place a new order to get the salad. This place is a joke and food was cold when we got it. Save your time and money and go somewhere else folks!!!
Atmosphere: 1
Food: 1
Service: 1
Unethical manager who never bothered placing my order when I dropped by and made the order and 20 minutes later upon my return ( no order was even made or in system) and then due to her excessive stupidity and incompetence, she denies my order altogether !!!! Poor, poor customer service. She tells me it’ll take twenty min for the pizza and nothing was even placed ! Further, she refused to provide me her name and card, yet alleges she’s the manager! Will be sharing and disclosing video with their corporate in Michigan as she’s in the back hiding for 9 minutes refusing to provide me her full name as manager. This is a disgrace !!! Purely discriminatory and they employ unprofessional and unethical bozos at this location. Will be filing a complaint with corporate as I’ve never experienced such horrible customer service in this life than with this unprofessional who alleged she’s manager! How Insulting !!!!! They lost an entire group of customers once I share this horrific experience with the entire family and place videos online of the manager hiding and refusing to provide her name ( clearly, signals unethical and discriminatory behavior and reveals whose at fault ) this is how hungry Howie’s treats customers !!!! This has never happened in Michigan ! Ever ! What horrible customer service where customers come last ! They employ drop outs who don’t know what customer satisfaction is or even know how to spell their own names or place orders properly ! No apologies , but even to cover up her own negligence and failure of submitting my order properly in first place, she denies me to order altogether a second time !!!! What a disgrace and I’ll run this across corporate as she even alleged she’s talking to a manager on phone meaning two managers find this appropriate, not simply one !!!
Atmosphere: 1
Food: 1
Service: 1
If you order online, the wait time to pick up your pizza probably will be wrong. Then, when you enter the store, be prepared to wait before anyone acknowledges you. Be prepared for the manager to tell you they haven't even started your order because 5 o'clock is a busy time.
Atmosphere: 2
Food: 5
Service: 2
Restaurantji Recommends
No doubt the best
Atmosphere: 5
Food: 5
Service: 5
Fast and easy ordered ahead and the service is greatParking: Was easy to get in and out of the place and theres a wings restaurant next door to get pizza & wings together in one convenient trip
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Bacon Ranch Calzone, Asian Chicken Pizza, Howie Special Flatbread, Home of the Original Flavored Crust Pizza, Howie Cookie, Pepperoni Duo Pizza, Bacon Cheddar Cheeseburger Flatbread, Add Stuffed Crust to Any Our of Famous Flavored Crust Pizzas
Placed order for at 5:10, got email saying it would be ready at 6:15, got to the store and it wasn't even being made yet. So terrible l, go elsewhere. There's better pizza literally anywhere else. Like just don't.
Stood in line for 20 minutes before being helped. Ordered $60 worth of food for them to tell me they can’t take $100 bill. Maybe put a sign. Up at the door before hand.
Atmosphere: 1
Service: 2
The staff were very pleasant and I really like their salads. Unfortunately, the salad I got last night had gnats flying around in the lettuce and quite a bit of the lettuce appeared to be wilted pretty bad. Not sure how the lettuce is being stored but that appears to be a problem.
Atmosphere: 5
Food: 1
Service: 5