Don't go to Jack in The box on Grant and Oracle for your lunch break I did and spent my whole time waiting for four tacos that I never got and then had to wait the remaining of the time waiting for a refund because the manager wasn't there. But they kept feeling all the new orders of people that came in through the drive-thru. Now I'm late to my next job site didn't get to eat lunch.
Service: 1
Dustin Kern
Having your drive through customers pull their car around the building before their orders are fulfilled to pad your service numbers is dishonest and places more work on your employees in many ways. Including unrealistic expectations and more unnecessary steps per order. Stop doing this.
Atmosphere: 1
Food: 3
Service: 2
Shayla
It was actually really good, service could've been a little faster since nobody else was in the lobby eating or ordering. I'm sure the workers were busy for dinner rush, so it for them to be a bit more laid back was definitely understandable!
Vegetarian options: I'm personally not a vegetarian, but by seeing what's available on their menu I could tell that they had many options to choose from or to make your own veggie burger
Atmosphere: 4
Food: 4
Service: 3
Recommended dishes: Burger, Curly Fries
Jordan Estabrook
Same complaint as everyone else. They have you park and wait 15 mins for a $5 order when there is zero people in the drive through line and a completely empty lobby. Awful management, this location needs work.
Tyler Osburn
Place was completely slammed but I still got my order fast hot and correct and great service from
Atmosphere: 3
Food: 5
Service: 5
Val Huffman
It shouldn’t take 15 minutes to get food when the lobby is empty and there was 1 car in the drive thru when I showed up. Right as my order was coming in the window, the girl working in the front decided that’s exactly when she should go on break. I wouldn’t mind except the other person that was working in the back that now had to do two peoples jobs couldn’t communicate in English very well. This is consistently the most incompetent staff of all the fast food restaurants in the area.
Service: 1
goose10091203
Always ok. Not great. More affordable than
Atmosphere: 3
Food: 3
Service: 5
James Leggett
Took 10 minutes to get helped and 10 minutes to get my food when there was one customer ahead of me. She got gift cards and a drink. I only ordered tacos and fries, 20 minutes is insane
Atmosphere: 3
Food: 3
Service: 1
Recommended dishes: Two Tacos, Curly Fries
gypsygirlf2024
This particular Jack in the box has always been a good one, employees are friendly and food is always hot and delicious. Today was a disappointment. I got the always delicious smashburger, but today not so good. The flavor was bland where it used to be amazing. I don't know what they did different or wrong but it wasn't good at all. I sure hope they fix it.
Tiffany Hernandez
Food was cold, burgers were made wrong, missing a drink and the drinks I did get were half full and no ice. This order was placed thru the mobile app which also does not offer LG size options on certain meals only small.
Stop asking customers to pull out of the drive thru when they haven't received their food. The point of the drive thru is to get food at the drive thru, not the front of the store. It's rude and a poor policy.
Atmosphere: 1
Food: 5
Service: 1
Brenda Watkins
Excellent service & employees! Take good care of you!
Atmosphere: 5
Food: 5
Service: 5
Susan Sasiadek, PhD
On Friday, October 4th, 2024, at 5:52 PM, I went to Jack in the Box (Store 1571) located at 9530 E 22nd St, Tucson, AZ 85748. I ordered a Sourdough Jack and a Chocolate shake. When I pulled up to the window of the drive thru, I handed a young girl my card. She just left it on the counter and walked away, which I thought was odd. Then someone came to the window and handed me my sandwich. The manager came over and handed me back my card. I was still waiting on my shake, which was taking a really long time. Then a young man comes to the window and asks me to pull forward that there are other orders they need to get to. I said no. I am just waiting on a shake. (In my mind, if I had ordered a large order I would pull forward, but for a shake?) Then the manager came to the window and asked me to pull forward and I replied, either refund me the shake or get my shake. I am not pulling forward. She then yells out, where is the shake. Right away she hands me the shake. When I got home to eat my dinner, I noticed that the bread was so hard I had to tear it to just eat the middle section, and they left off the cheese. I only drank about ¼ of the shake and put the rest in the freezer. About 4 hours later I became extremely sick. Just started throwing up and had diarrhea. I have never in my live been this sick. I threw up for close to three hours everywhere. I was so sick I collapsed in my bathroom and just used the garbage can. When I did stop throwing up, I then started shaking uncontrollably. It was like a combo of shivers and seizure as I could not stop. Again, never in my life have I been this sick. I honestly did not know if I would make it to the morning. The next day, my throat was so soar from throwing up so much and my back ached as I believe I threw out a rib while getting sick. I posted on the Jack in the Box site about this incident but never heard back from anyone. I don’t want to see this happen to anyone else and therefore I am sharing my horrific experience. I believe someone making my shake tampered with it and put something in it to cause food poisoning. BEWARE if you eat at Jack in the Box, they have a long history of problems with tainted food that dates back to 1992 with an E. Coli outbreak where people actually died. I don’t know what would have happened had I drank the entire shake, just knowing that ¼ of it made me this sick. I will never eat there again.
Atmosphere: 1
Food: 1
Service: 1
Michelle Brannan
I love the variety and the prices here!! Chicken melts, tacos, 2 kinds of fries, the drinks!!
Atmosphere: 5
Food: 5
Service: 5
Gabriel Salcedo
As always I can expect great things from this location! (22nd and Harrison). food is always hot, service is always speedy and the customer service is top notch!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Fries, Onion Rings, Sourdough Jack, Curly Fries, Breakfast Jack, Burger, Sandwich, Cheeseburger, Jumbo Jack, Chicken Sandwich, Loaded Cheeseburger with Fries, Two Tacos
Don't go to Jack in The box on Grant and Oracle for your lunch break I did and spent my whole time waiting for four tacos that I never got and then had to wait the remaining of the time waiting for a refund because the manager wasn't there. But they kept feeling all the new orders of people that came in through the drive-thru. Now I'm late to my next job site didn't get to eat lunch.
Service: 1
Having your drive through customers pull their car around the building before their orders are fulfilled to pad your service numbers is dishonest and places more work on your employees in many ways. Including unrealistic expectations and more unnecessary steps per order. Stop doing this.
Atmosphere: 1
Food: 3
Service: 2
It was actually really good, service could've been a little faster since nobody else was in the lobby eating or ordering. I'm sure the workers were busy for dinner rush, so it for them to be a bit more laid back was definitely understandable!
Vegetarian options: I'm personally not a vegetarian, but by seeing what's available on their menu I could tell that they had many options to choose from or to make your own veggie burger
Atmosphere: 4
Food: 4
Service: 3
Recommended dishes: Burger, Curly Fries
Same complaint as everyone else. They have you park and wait 15 mins for a $5 order when there is zero people in the drive through line and a completely empty lobby. Awful management, this location needs work.
Place was completely slammed but I still got my order fast hot and correct and great service from
Atmosphere: 3
Food: 5
Service: 5
It shouldn’t take 15 minutes to get food when the lobby is empty and there was 1 car in the drive thru when I showed up. Right as my order was coming in the window, the girl working in the front decided that’s exactly when she should go on break. I wouldn’t mind except the other person that was working in the back that now had to do two peoples jobs couldn’t communicate in English very well. This is consistently the most incompetent staff of all the fast food restaurants in the area.
Service: 1
Always ok. Not great. More affordable than
Atmosphere: 3
Food: 3
Service: 5
Took 10 minutes to get helped and 10 minutes to get my food when there was one customer ahead of me. She got gift cards and a drink. I only ordered tacos and fries, 20 minutes is insane
Atmosphere: 3
Food: 3
Service: 1
Recommended dishes: Two Tacos, Curly Fries
This particular Jack in the box has always been a good one, employees are friendly and food is always hot and delicious. Today was a disappointment. I got the always delicious smashburger, but today not so good. The flavor was bland where it used to be amazing. I don't know what they did different or wrong but it wasn't good at all. I sure hope they fix it.
Food was cold, burgers were made wrong, missing a drink and the drinks I did get were half full and no ice. This order was placed thru the mobile app which also does not offer LG size options on certain meals only small.
Atmosphere: 4
Food: 2
Service: 4
Restaurantji Recommends
Stop asking customers to pull out of the drive thru when they haven't received their food. The point of the drive thru is to get food at the drive thru, not the front of the store. It's rude and a poor policy.
Atmosphere: 1
Food: 5
Service: 1
Excellent service & employees! Take good care of you!
Atmosphere: 5
Food: 5
Service: 5
On Friday, October 4th, 2024, at 5:52 PM, I went to Jack in the Box (Store 1571) located at 9530 E 22nd St, Tucson, AZ 85748. I ordered a Sourdough Jack and a Chocolate shake. When I pulled up to the window of the drive thru, I handed a young girl my card. She just left it on the counter and walked away, which I thought was odd. Then someone came to the window and handed me my sandwich. The manager came over and handed me back my card. I was still waiting on my shake, which was taking a really long time. Then a young man comes to the window and asks me to pull forward that there are other orders they need to get to. I said no. I am just waiting on a shake. (In my mind, if I had ordered a large order I would pull forward, but for a shake?) Then the manager came to the window and asked me to pull forward and I replied, either refund me the shake or get my shake. I am not pulling forward. She then yells out, where is the shake. Right away she hands me the shake. When I got home to eat my dinner, I noticed that the bread was so hard I had to tear it to just eat the middle section, and they left off the cheese. I only drank about ¼ of the shake and put the rest in the freezer. About 4 hours later I became extremely sick. Just started throwing up and had diarrhea. I have never in my live been this sick. I threw up for close to three hours everywhere. I was so sick I collapsed in my bathroom and just used the garbage can. When I did stop throwing up, I then started shaking uncontrollably. It was like a combo of shivers and seizure as I could not stop. Again, never in my life have I been this sick. I honestly did not know if I would make it to the morning. The next day, my throat was so soar from throwing up so much and my back ached as I believe I threw out a rib while getting sick. I posted on the Jack in the Box site about this incident but never heard back from anyone. I don’t want to see this happen to anyone else and therefore I am sharing my horrific experience. I believe someone making my shake tampered with it and put something in it to cause food poisoning. BEWARE if you eat at Jack in the Box, they have a long history of problems with tainted food that dates back to 1992 with an E. Coli outbreak where people actually died. I don’t know what would have happened had I drank the entire shake, just knowing that ¼ of it made me this sick. I will never eat there again.
Atmosphere: 1
Food: 1
Service: 1
I love the variety and the prices here!! Chicken melts, tacos, 2 kinds of fries, the drinks!!
Atmosphere: 5
Food: 5
Service: 5
As always I can expect great things from this location! (22nd and Harrison). food is always hot, service is always speedy and the customer service is top notch!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Fries, Onion Rings, Sourdough Jack, Curly Fries, Breakfast Jack, Burger, Sandwich, Cheeseburger, Jumbo Jack, Chicken Sandwich, Loaded Cheeseburger with Fries, Two Tacos
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