Jersey Mike's Subs

This is my new favorite sandwich spot! I got the #31 and it was so good and fresh! I went with a group of coworkers and they thought the same! I felt very welcome ordering and eating there as well, the staff was very friendly and helped me with ordering because I was so indecisive! I’ll definitely be coming more often!

Atmosphere: 5

Food: 5

Service: 5

Fresh sandwiches 🥪 💯

Atmosphere: 5

Food: 5

Service: 5

Took home some FRESH ASS sandwiches. The Mike's cheese steak, and #26 bacon ranch chicken cheese steak were amazingly delicious. Will be going back soon.

Food: 5

Service: 5

Ordered food off of uber eats and food came with the bread on the sandwich completely soggy and falling apart and they made my husbands sandwich wrong.

Food: 1

Thank you ladies for your kind service :)

Atmosphere: 5

Food: 5

Service: 5

I placed an order through DoorDash, but unfortunately, my food was prepared incorrectly. I ordered a #13, which should not come with mayonnaise, but it was covered in an excessive amount. I do not eat mayonnaise, so I called the store to let them know and informed them I would be coming in to have the sandwich remade.

When I spoke with Britney over the phone, she was noticeably irritated. She sarcastically asked, “So you’re coming down so I can have your top bread replaced?” I explained that I wanted the entire sandwich remade because it was incorrect. She responded with, “So you want the sandwich without mayonnaise?” I confirmed, reiterating that it does not come with mayonnaise to begin with. She huffed and dismissively said, “K.”

I asked, “Why are you upset with me because the order was made wrong?” and she responded that she was in the middle of a rush. While I understand being busy, that doesn’t excuse the lack of basic customer service.

When my husband arrived at the store, they initially refused to remake the sandwich. They claimed that management only allowed them to replace the top bread. I told them that was completely unreasonable—there was mayonnaise all over the sandwich. Britney then said, “I can replace the veggies, the meat, and the top bread, but I’m not replacing the sandwich.” I explained how concerning it was that she planned to reuse a sandwich that had already been in my home and then put it back on their cutting board. She ended the call by hanging up on me.

I later spoke with my husband, who was still at the store, and he told me they had finally agreed to remake the sandwich.

This was by far the worst service I’ve ever experienced. I paid extra for delivery and a delivery fee, received the wrong order, and then went out of my way to fix it—only to be treated with complete disrespect.

To management: I am a regular customer and usually dine in or order from this location without issue. I would really appreciate the opportunity to discuss this further.

Atmosphere: 1

Food: 1

Service: 1

Super good and the workers are so lovely, unfortunately, my partner went to get me a sandwich and when I got it had way too much mayo on it that it got soggy. I couldn't eat it and it ended up in the trash. Other than that, everything else was great.

Atmosphere: 5

Food: 3

Service: 5

Fantastic steak and cheese. Don't know about anything else on the menu.

Atmosphere: 5

Food: 5

Service: 5

Had the Italian sandwich two days in a row so delicious!!!!

Atmosphere: 5

Food: 5

Service: 5

The freaking best steak and cheese with sweet peppers

Atmosphere: 5

Food: 5

Service: 5

All the young lady’s at this location are great!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Cookie

Great people with great food 😋

Atmosphere: 5

Food: 5

Service: 5

Great service, friendly faces and my sandwich was perfect!

Atmosphere: 5

Food: 5

Service: 5

I love the sandwiches at Jersey Mike's 😋 This new location at Tucson Marketplace was great on my recent lunch order via the APP. My order was made accurately and quickly. The ingredients were fresh and continued with that flavor I've come to expect and appreciate. The pick up process was easy and the team greeted me. Can't wait to return soon! Thank you everyone 😃

Atmosphere: 5

Food: 5

Service: 5

Delish

Atmosphere: 5

Food: 5

Service: 5