You guys are liars. I signed up for the rewards program they say after your first order you get a free sandwich. That's a lie. Haven't seen my free sandwich yet. I ordered gave my phone number didn't even see any points. What the hell i sign up for
Lily Damm
Employees were nice but my order was super simple- blt no mayo. I should have checked at the restaurant, but when I got home and opened my sandwich, both sides of the bread are dripping with mayo. No dinner for me ig.
Atmosphere: 4
Food: 1
Service: 4
Ashlee Ridrigues
I ordered threw Uber. Typically when the product isn't available, workers will instruct the Uber driver to contact their customer and confirm a replacement item. Upon notice of my order getting picked up I received a message saying my item was replaced. Call the store and spoke to Anthony who claims to be the manager and asked why he hadn't instructed the driver to call me. He claims he was told to just give him the closest thing and it'll be fine. However right off the bat I can tell this "manager" had a shit attitude he then proceeded to tell me I'm "attacking" the wrong party by asking a simple question I told him ok thank you for. Letting me know. Upon arrival of my delivery driver I confronted him about the situation because, in all honesty, both parties should know that the customer gets contacted, you don't just decide amongst yourself what you think the customer might want instead. When I spoke to the delivery driver and told him what the manager had claimed my driver was extremely apologetic said who he dealt with was being a jerk about the entire situation basically told the driver we don't have this so this is what we're giving you instead. The driver had said well let me contact them and was given the response of no need this is the only thing will be able to replace it with while other co-workers started to record the situation. It then escalated further when he driver ask for a straw to make sure I had a straw and who he was dealing with snapped at him and said the straws in the bag and at that point the driver had left and messaged me. I almost didn't believe him until I called the manager again and was met with an unprefessional, smug " hello again Ashlee" I was taken back but said, hi I'm sorry is there a manager I can speak with and was told yep I'm the manager my names Anthony. I told him what my driver said and was again met with an unapologetic "well you can believe him if you want, I've got employees here that will back me up, there's nothing we can do about it now" I asked for corporates number he said we don't have that you can find it online... His tone and comments force me to agree with the driver's claims of how rude and unprofessional the whole situation was from this "manager". what bothers me the most is it's all over a drink honestly. So worried about being "freaky fast" you couldn't have just handed the guy an empty cup and contact your customer to find out what they would like. There's still some blame on the delivery driver as well, if I had been responsible for delivering somebody's food I would have accepted what I was given, contacted my customer, and then come back with a "hey, they would actually like this" before any conversation had a chance to escalate... But at the end of the day at least my delivery driver was apologetic even offered to go back for me but I wasn't going to subject him to that toxic environment. Needless to say more training needs to be done for these types of situations.
Service: 1
Doug Schumacher
Sandwich and tip....$12.40. It was bread with 2 thin slices of meat and cheese ....a little mayo and 2 pickles....size of a Quarter.....asked if that's what I get for 12 and a half bucks and was told yes and told to leave the premises. ONE TIME. THAT'S IT.
Mike Cook
Staff has a great attitude, and it makes it a great moment on my way home after a long day. I’m not kidding…,
Food: 5
Service: 5
Ram A.
Best jimmy johns location. Fast and friendly.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hoagie
Rider Henry
Ordered a sandwich with bread left in. It was not left in. I called and asked for a remake and was told by Raquelly, the manager, the bread was left in and they cannot do anything. I see a big hole in the sandwich. Bread was not left in.
I'm mainly upset because I have spent a considerable amount of money over the years at this specific location and other JJs around town. I also tip the drivers well beyond 20%. The whole thing has left a bad taste in my mouth as I am highly disappointed.
To be spoken to so condescendingly was not right and they could have easily diffused the situation and prevented a negative review. Highly disappointed in the customer service as JJ's used to care about it the most when I worked there.
And they were out of lemonade.
Atmosphere: 1
Food: 2
Service: 1
Ramon G Loustaunau
I ordered a couple sandwiches to pick up. They gave me a couple wraps. Ingredients were good, but it was pretty expensive for a cold tortilla.
Food: 3
Service: 1
Chris (Chris)
These folks have busted out 27 subs in the time it took me to review them Freaky Fast fabulous food
Atmosphere: 5
Food: 5
Service: 5
Rodney Shrove
Danielle was the worker that myself and my family dealt with and she is phenomenal. Made the hole experience well worth the drive. Will definitely be coming back.
Kid-friendliness: Danielle was on top of it and really knows her stuff.
Big thanks to the Jimmy John driver who delivered our food to Banner tonight. I didn't get his name but my husband placed an online order while he was in the hospital room with our son. I was on our to the hospital (i go home to shower because i stay over nights with our son. He is frequently flyer here in diamond children's ICU floor so it our normal routine for us)The driver arrived fast & I had him waiting a couple minutes. I apologize for the wait when I was receiving my food. He was so polite & nice about it. He said it wasn't a problem. I really appreciate it & very thankful for him waiting. It's never easy being here as many times as we come but the drivers kindness made it better! Plus our food was made & delivered with love. Thank you again!On-line order #26187942597689347chk# 201
Atmosphere: 5
Food: 5
Service: 5
jazz cat
I’ve always loved Jimmy John’s but today they were all over the place, first I ordered a number 11 and was given a number 7 instead which is whatever in its own but then she tells me it’s 21 something so I give her 25$ and she gives me just 75cents back no cash and says good day and closes the drive through window , definitely will not be coming back to this location unless it’s online
Atmosphere: 1
Food: 3
Service: 1
Pete Ckonjevic
**Wilmot/Tanque Verde location**I asked the young lady at the counter for a double ham double bacon Cubano bc the sandwiches are super skimpy. She charged me the regular price for it. So I asked “Is that the price with the double meats?” She said “yup”. So as I go to pay, I also a thrird time bc it is the same price as a regular sandwich, “Are you sure you charged me for double meats?”
She looked annoyed at my question the third time I asked it. I get my receipt and sandwich almost immediately and sure enough, it wasn’t double meat. Just a hollowed out French bread with 3 slices of ham. And about 30 pickles. Save your money.
Taylor Grove
Horrible customer service first thing in the morning, submitted my complaint through their online site and then im contacted via email from one of the workers at the location I went to (who doesnt even provide his name) and am basically told I am wrong about everything I said. Immature kids fighting with a customers experience. how professional. this place definitely wont be getting my money anymore.
You guys are liars. I signed up for the rewards program they say after your first order you get a free sandwich. That's a lie. Haven't seen my free sandwich yet. I ordered gave my phone number didn't even see any points. What the hell i sign up for
Employees were nice but my order was super simple- blt no mayo. I should have checked at the restaurant, but when I got home and opened my sandwich, both sides of the bread are dripping with mayo. No dinner for me ig.
Atmosphere: 4
Food: 1
Service: 4
I ordered threw Uber. Typically when the product isn't available, workers will instruct the Uber driver to contact their customer and confirm a replacement item.
Upon notice of my order getting picked up I received a message saying my item was replaced. Call the store and spoke to Anthony who claims to be the manager and asked why he hadn't instructed the driver to call me. He claims he was told to just give him the closest thing and it'll be fine. However right off the bat I can tell this "manager" had a shit attitude he then proceeded to tell me I'm "attacking" the wrong party by asking a simple question I told him ok thank you for. Letting me know. Upon arrival of my delivery driver I confronted him about the situation because, in all honesty, both parties should know that the customer gets contacted, you don't just decide amongst yourself what you think the customer might want instead. When I spoke to the delivery driver and told him what the manager had claimed my driver was extremely apologetic said who he dealt with was being a jerk about the entire situation basically told the driver we don't have this so this is what we're giving you instead. The driver had said well let me contact them and was given the response of no need this is the only thing will be able to replace it with while other co-workers started to record the situation. It then escalated further when he driver ask for a straw to make sure I had a straw and who he was dealing with snapped at him and said the straws in the bag and at that point the driver had left and messaged me. I almost didn't believe him until I called the manager again and was met with an unprefessional, smug " hello again Ashlee" I was taken back but said, hi I'm sorry is there a manager I can speak with and was told yep I'm the manager my names Anthony. I told him what my driver said and was again met with an unapologetic "well you can believe him if you want, I've got employees here that will back me up, there's nothing we can do about it now" I asked for corporates number he said we don't have that you can find it online... His tone and comments force me to agree with the driver's claims of how rude and unprofessional the whole situation was from this "manager". what bothers me the most is it's all over a drink honestly. So worried about being "freaky fast" you couldn't have just handed the guy an empty cup and contact your customer to find out what they would like. There's still some blame on the delivery driver as well, if I had been responsible for delivering somebody's food I would have accepted what I was given, contacted my customer, and then come back with a "hey, they would actually like this" before any conversation had a chance to escalate... But at the end of the day at least my delivery driver was apologetic even offered to go back for me but I wasn't going to subject him to that toxic environment. Needless to say more training needs to be done for these types of situations.
Service: 1
Sandwich and tip....$12.40. It was bread with 2 thin slices of meat and cheese ....a little mayo and 2 pickles....size of a Quarter.....asked if that's what I get for 12 and a half bucks and was told yes and told to leave the premises. ONE TIME. THAT'S IT.
Staff has a great attitude, and it makes it a great moment on my way home after a long day. I’m not kidding…,
Food: 5
Service: 5
Best jimmy johns location. Fast and friendly.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hoagie
Ordered a sandwich with bread left in. It was not left in. I called and asked for a remake and was told by Raquelly, the manager, the bread was left in and they cannot do anything. I see a big hole in the sandwich. Bread was not left in.
I'm mainly upset because I have spent a considerable amount of money over the years at this specific location and other JJs around town. I also tip the drivers well beyond 20%. The whole thing has left a bad taste in my mouth as I am highly disappointed.
To be spoken to so condescendingly was not right and they could have easily diffused the situation and prevented a negative review. Highly disappointed in the customer service as JJ's used to care about it the most when I worked there.
And they were out of lemonade.
Atmosphere: 1
Food: 2
Service: 1
I ordered a couple sandwiches to pick up. They gave me a couple wraps. Ingredients were good, but it was pretty expensive for a cold tortilla.
Food: 3
Service: 1
These folks have busted out 27 subs in the time it took me to review them Freaky Fast fabulous food
Atmosphere: 5
Food: 5
Service: 5
Danielle was the worker that myself and my family dealt with and she is phenomenal. Made the hole experience well worth the drive. Will definitely be coming back.
Kid-friendliness: Danielle was on top of it and really knows her stuff.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Big thanks to the Jimmy John driver who delivered our food to Banner tonight. I didn't get his name but my husband placed an online order while he was in the hospital room with our son. I was on our to the hospital (i go home to shower because i stay over nights with our son. He is frequently flyer here in diamond children's ICU floor so it our normal routine for us)The driver arrived fast & I had him waiting a couple minutes. I apologize for the wait when I was receiving my food. He was so polite & nice about it. He said it wasn't a problem. I really appreciate it & very thankful for him waiting. It's never easy being here as many times as we come but the drivers kindness made it better! Plus our food was made & delivered with love. Thank you again!On-line order #26187942597689347chk# 201
Atmosphere: 5
Food: 5
Service: 5
I’ve always loved Jimmy John’s but today they were all over the place, first I ordered a number 11 and was given a number 7 instead which is whatever in its own but then she tells me it’s 21 something so I give her 25$ and she gives me just 75cents back no cash and says good day and closes the drive through window , definitely will not be coming back to this location unless it’s online
Atmosphere: 1
Food: 3
Service: 1
**Wilmot/Tanque Verde location**I asked the young lady at the counter for a double ham double bacon Cubano bc the sandwiches are super skimpy. She charged me the regular price for it. So I asked “Is that the price with the double meats?” She said “yup”. So as I go to pay, I also a thrird time bc it is the same price as a regular sandwich, “Are you sure you charged me for double meats?” She looked annoyed at my question the third time I asked it. I get my receipt and sandwich almost immediately and sure enough, it wasn’t double meat. Just a hollowed out French bread with 3 slices of ham. And about 30 pickles. Save your money.
Horrible customer service first thing in the morning, submitted my complaint through their online site and then im contacted via email from one of the workers at the location I went to (who doesnt even provide his name) and am basically told I am wrong about everything I said. Immature kids fighting with a customers experience. how professional. this place definitely wont be getting my money anymore.
Atmosphere: 1
Food: 2
Service: 1
Good crew here. I like this location
Atmosphere: 5
Food: 5
Service: 5
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