Honestly worst experience I had at KFC. I went through the drive through and order 1 combo meal. When going to pay in the window Yolanda has the completely wrong order. After explaining what I wanted 3 times she didnt even know how to use the tap to pay on the pinned. After paying and leaving they gave me the wrong order with ingredients im allergic to. I just gave up and threw it away. TERRIBLE SERVICE
Atmosphere: 1
Food: 1
Service: 1
Wade Morgan
Ordered online. I waited until the app said it was ready before showing up. I stood at the counter for 10 minutes unacknowledged before a young lady said they only had part of my order, that I could get a substitution or I'd have to wait an additional 15 minutes, which I couldn't do because I had to get back to work. Asked about a refund and was told I had to go online. Went online and got told I had to wait for the store to reply. This location has horrible customer service. It's not worth the trouble.
Service: 1
Benedict Durso
The drive thru person was very nice and attentive. Good experience.
Food: 5
Service: 5
Guera Alexis
If I could give zero stars I would this place takes to dam long I ordered food at 940 amd its 1030 and still waiting in drive trough lane. Please dont come here!!
Johanna Rovere
Great food. Fast service
Atmosphere: 5
Food: 5
Service: 5
T G
You make me order at the kiosk. After I pay, you tell you don't have original recipe. That's the whole reason I came.
Leigh Bukowski
This food is so gross. ALL of the food was either cold or luke warm. I grew up eating KFC and it just doesn't taste the same. The chicken sandwich was coated is nasty mayo. I ordered on line and there was no area to omit condiments. They forgot one of my fries but when I called back management was nice and offered a fresh fry on my next visit. Which is why they even got 3 stars. (Problem...I probably won't go back) Quite honestly. They aren't that good.
Food: 1
Service: 3
The hero Nexus
The staff is very friendly.
Atmosphere: 4
Food: 5
Service: 5
Amber Evans
I was highly impressed. The food was delicious. It was hot and the drive through went smooth.
Atmosphere: 5
Food: 5
Service: 5
Heather Patterson
Service here is a joke! It doesn’t matter if you order in the app or in the drive thru you will be waiting 20 mins for your meal. My tenders weren’t cooked all the way I had to throw my whole meal away it was gross!
Great service. The young lady at drive thru was amazing
Atmosphere: 5
Food: 5
Service: 5
luis c
I thought,I wasn't going to come back to this location, don't know what happened to me again, 7 or 8 times I have been here, waited for about an hour to get my food, there was many more customers waiting for their food, but nobody said anything, I had to get up and check on my food 25 minutes after I got there, first time I Asked they said 20 minutes wait, they laid 40 minutes later my food still wasn't ready... But I swear I am not coming back to KFC location on Wetmore av & 1st st. The worst experience, Managervon duty Short guy, His name Fermin, nobody knows what they're doing. I am a Sous-chef myself
Atmosphere: 1
Food: 2
Service: 1
Annie Roe
i can only echo what other reviews have said. i have now visited this location twice and the service is absolutely abysmal. although the staff were nice enough, the wait time is ridiculous. the first time, we ordered one sandwich and 2 biscuits. there was NO line and this order took over twenty minutes to come out. we were directed to wait in the parking lot, by several other cars i can only assume had the same experience.
the second time, we ordered online and the website directed us to check the pickup counter. we arrived on time and the order wasn’t there. after another twenty minutes, we asked the people behind the counter who had the order the whole time in their prep area. the name was never called and the order was never put in the designated pickup area. despite this, the other customers also seemed to be waiting excessive amounts of time for their orders.
unfortunately, there are clearly some sort of organizational or staffing issues that need addressed desperately. we will not be coming back to this location.
Marie Lingham
This place is my son's favorite place to get food in Tucson. The crew are always very understanding and helpful
Honestly worst experience I had at KFC. I went through the drive through and order 1 combo meal. When going to pay in the window Yolanda has the completely wrong order. After explaining what I wanted 3 times she didnt even know how to use the tap to pay on the pinned. After paying and leaving they gave me the wrong order with ingredients im allergic to. I just gave up and threw it away. TERRIBLE SERVICE
Atmosphere: 1
Food: 1
Service: 1
Ordered online. I waited until the app said it was ready before showing up. I stood at the counter for 10 minutes unacknowledged before a young lady said they only had part of my order, that I could get a substitution or I'd have to wait an additional 15 minutes, which I couldn't do because I had to get back to work. Asked about a refund and was told I had to go online. Went online and got told I had to wait for the store to reply. This location has horrible customer service. It's not worth the trouble.
Service: 1
The drive thru person was very nice and attentive. Good experience.
Food: 5
Service: 5
If I could give zero stars I would this place takes to dam long I ordered food at 940 amd its 1030 and still waiting in drive trough lane. Please dont come here!!
Great food. Fast service
Atmosphere: 5
Food: 5
Service: 5
You make me order at the kiosk. After I pay, you tell you don't have original recipe. That's the whole reason I came.
This food is so gross. ALL of the food was either cold or luke warm. I grew up eating KFC and it just doesn't taste the same. The chicken sandwich was coated is nasty mayo. I ordered on line and there was no area to omit condiments. They forgot one of my fries but when I called back management was nice and offered a fresh fry on my next visit. Which is why they even got 3 stars. (Problem...I probably won't go back) Quite honestly. They aren't that good.
Food: 1
Service: 3
The staff is very friendly.
Atmosphere: 4
Food: 5
Service: 5
I was highly impressed. The food was delicious. It was hot and the drive through went smooth.
Atmosphere: 5
Food: 5
Service: 5
Service here is a joke! It doesn’t matter if you order in the app or in the drive thru you will be waiting 20 mins for your meal. My tenders weren’t cooked all the way I had to throw my whole meal away it was gross!
Atmosphere: 1
Food: 1
Restaurantji Recommends
Take away meal.
Atmosphere: 4
Food: 5
Service: 5
Great service. The young lady at drive thru was amazing
Atmosphere: 5
Food: 5
Service: 5
I thought,I wasn't going to come back to this location, don't know what happened to me again, 7 or 8 times I have been here, waited for about an hour to get my food, there was many more customers waiting for their food, but nobody said anything, I had to get up and check on my food 25 minutes after I got there, first time I Asked they said 20 minutes wait, they laid 40 minutes later my food still wasn't ready...
But I swear I am not coming back to KFC location on Wetmore av & 1st st.
The worst experience, Managervon duty
Short guy, His name Fermin, nobody knows what they're doing.
I am a Sous-chef myself
Atmosphere: 1
Food: 2
Service: 1
i can only echo what other reviews have said. i have now visited this location twice and the service is absolutely abysmal. although the staff were nice enough, the wait time is ridiculous. the first time, we ordered one sandwich and 2 biscuits. there was NO line and this order took over twenty minutes to come out. we were directed to wait in the parking lot, by several other cars i can only assume had the same experience.
the second time, we ordered online and the website directed us to check the pickup counter. we arrived on time and the order wasn’t there. after another twenty minutes, we asked the people behind the counter who had the order the whole time in their prep area. the name was never called and the order was never put in the designated pickup area. despite this, the other customers also seemed to be waiting excessive amounts of time for their orders.
unfortunately, there are clearly some sort of organizational or staffing issues that need addressed desperately. we will not be coming back to this location.
This place is my son's favorite place to get food in Tucson. The crew are always very understanding and helpful
Atmosphere: 5
Food: 5
Service: 5
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