Horrible service. Horrible drive thru. Horrible manager named Tony. Sat in the drive thru for 12 minutes while 4 vehicle that came behind me in the other lane went ahead of me while I waited and as they said, "please wait". Morons. Couldn't run a race if their lives depended on it and I didn't say win the race, I said run the race.
Atmosphere: 1
Food: 1
Service: 1
Malachi Ed
Great service
Atmosphere: 5
Food: 5
Service: 5
Donna Wallis
Service was excellent!
Atmosphere: 5
Food: 5
Service: 5
Jose Leyva
WAITING TOO LONG...THEY LOOK AT YOU AND THEY DON'T EVEN ASK ANYTHING...I WAS STANDING FOR LIKE 10 MINUTES...AND THEY DID NOT ATTEND ME...I ASKED THEM AND THEY SAID TO WAIT...AND THEY NEVER ATTENDED ME...VERY BAD ATTENTION TO THE CLIENT...
Atmosphere: 1
Food: 5
Service: 1
Luis
Good food. The only feedback I have is the staff is unorganized with how to fulfill orders. They don’t have priorities for who’s order should go out first even for small orders. The wait time is unpredictable here. The other day, I heard of a lady returning a hash brown because it was cold, according to her. Then you hear the staff yelling that “all these hash browns are cold. We need to make new ones.” Very unprofessional. I’m more concerned with having orders go out in a timely manner but it seems like priority is given to those in the drive-through. If you come here, use the drive through.
Atmosphere: 3
Food: 5
Service: 1
sabastian Burnett
I order the same thing every time hot and spicy McChicken no mayo add cheese among other things. First time I got my sandwich the cheese was not melted at all like they had just put it on the sandwich not melted at all. I asked for a new one for it to come out a minute later the same exact way as the first one just little more warm... If I'm gonna pay your raised prices because of there raised wages I want some damn raised IQs and personal thought about the customers.... Would you want unmelted cheese on your burger?
Atmosphere: 2
Food: 1
Service: 1
Angela Brown
Wheelchair accessibility: 2-3parking spaces at entrance on side
Recommended dishes: French Fries, Dr Pepper, Fries, Crispy Chicken Sandwich, Big Mac, Sausage Mcmuffin, Mcdouble, Sausage Biscuit, Frappuccino, Apple, Double Quarter Pounder with Cheese, Big Breakfast Platter
Jessie Savannah Driver
I grew up with this location, I remember eating in a mine tunnel on a mine cart.They often forget about giving you the sauces with nuggets/happy meals, causes kid melt down for me upon discovery. So turning around is no easy task on Oracle Rd.
Atmosphere: 5
Food: 5
Service: 3
Recommended dishes: French Fries, Fries, Chicken Mcnuggets, Cheeseburger, Sausage Mcmuffin with Egg, Triple Cheeseburger, Sausage Mcmuffin, Egg Mcmuffin, Sausage Biscuit, Double Quarter Pounder with Cheese, Double Cheeseburger
Some One
They're always rude and never get your order right. A blond far girl with glasses on drive thru 03/08/24 at 6:30pm was the worst. Ignored me completely, didn't give me my full order AND the girl that charged me said their receipt machine wasn't working. I called immediately when I got home and saw the missing MEAL. Of course, there was no answer. Left a voice-mail.. doubt they'll fix anything. Go somewhere else. Trust me.
I went to a different Burger joint nearby and decided to go over to McDonald's right after for drinks and fries to go along with my order from the other burger joint.When I arrived at the drive thru, I had to give the person at the speaker box my code several times for my rewards, then I realized the other coupon I wanted to use was my "deals" to use that coupon I had to place a mobile order and I did just that. The man taking orders at the speaker box directed me to head to the 2nd window, I did just that skipping over window 1.Upon going to the window, the girl whom appeared a Supervisor of some sort only gave me one fry. I waited for the 2nd fry and then she came to the window. I mentioned that I had another fry I was waiting on. She said that she already gave me the fry. I said no, not for that order and she insisted. I said yes I received one fry from my mobile order, not my other order (my reward redemption) she stated that she did not have that one on her screen and when I told her that I gave the code to the drive thru worker at the speaker box and had to say it several times and even remembered what the code was at that time and gave it to her 2477, She said that I gave the man at the speaker only one code and she refused to give me the 2nd fry until I found on my app where it showed I redeemedmy reward for it. It was -3,000 point just for a Medium fry. That's allot of points.My McDonald's app showed that I redeemed the points with the date and time, however it did not show what I redeemed the points for. I highly suggest adding on the app what the points are redeemed for so in cases like this, no other customer has to have the same experience I did.She wanted me to park and find on my app where it showed I redeemed my points as others were in line and evidently more important as she mentioned who they where, a Door Dash Delivery Driver. I stayed at the window certain I'd quickly find it and felt it was rude to make me hop back in line.Before I could show her my phone and point out the date and time as it did not show what I redeemed my points for, she ended up just giving me a medium fry. Most of the fries she gave me in the 2nd order were stale and hard.The way she treated me is no way to treat a customer and to top this all off, both the 1st and 2nd fry orders appeared to not be freshly made as they where not warm nor hot. (Maybe Luke warm), maybe.I am no one special and I'm the 1st to admit that.I have been a Manager of several businesses including owning my own.I would appreciate professionalism at its finest, even though McDonald's is not the finest joint, as it's not a five star Steak House type of restaurant, McDonald's is what it is and good customer service wins repeat customers as there are several McDonald's in Tucson and if one gives bad customer service, all the customer has to do is go to another McDonald's. One customer after the next doing this all adds up and it as you know can become a big financial loss for any Franchisee.Thank you for spending the time to read my review.
Service: 3
Joelean Berger
Made me wait 15 min for 6 piece nugget just for me to pull around again and ask and then hand me a cheeseburger no sauce and not what I ordered
Rensita Randolph
Slow service, sloppy food.
Atmosphere: 1
Food: 1
Service: 1
Alycia Smith (Eyemhigh420)
Most of the time it is hot and fresh. The workers are a hit and miss as
Atmosphere: 4
Food: 3
Service: 3
Recommended dishes: Fries, Big Mac
Michele Rorabaugh
Excellent service. Cheeseburger was hot and fresh . They had just brewed fresh sweet iced tea. It was delicious as well.
Can't go wrong with an Egg
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Egg Mcmuffin
Horrible service. Horrible drive thru. Horrible manager named Tony. Sat in the drive thru for 12 minutes while 4 vehicle that came behind me in the other lane went ahead of me while I waited and as they said, "please wait". Morons. Couldn't run a race if their lives depended on it and I didn't say win the race, I said run the race.
Atmosphere: 1
Food: 1
Service: 1
Great service
Atmosphere: 5
Food: 5
Service: 5
Service was excellent!
Atmosphere: 5
Food: 5
Service: 5
WAITING TOO LONG...THEY LOOK AT YOU AND THEY DON'T EVEN ASK ANYTHING...I WAS STANDING FOR LIKE 10 MINUTES...AND THEY DID NOT ATTEND ME...I ASKED THEM AND THEY SAID TO WAIT...AND THEY NEVER ATTENDED ME...VERY BAD ATTENTION TO THE CLIENT...
Atmosphere: 1
Food: 5
Service: 1
Good food. The only feedback I have is the staff is unorganized with how to fulfill orders. They don’t have priorities for who’s order should go out first even for small orders. The wait time is unpredictable here. The other day, I heard of a lady returning a hash brown because it was cold, according to her. Then you hear the staff yelling that “all these hash browns are cold. We need to make new ones.” Very unprofessional. I’m more concerned with having orders go out in a timely manner but it seems like priority is given to those in the drive-through. If you come here, use the drive through.
Atmosphere: 3
Food: 5
Service: 1
I order the same thing every time hot and spicy McChicken no mayo add cheese among other things. First time I got my sandwich the cheese was not melted at all like they had just put it on the sandwich not melted at all. I asked for a new one for it to come out a minute later the same exact way as the first one just little more warm... If I'm gonna pay your raised prices because of there raised wages I want some damn raised IQs and personal thought about the customers.... Would you want unmelted cheese on your burger?
Atmosphere: 2
Food: 1
Service: 1
Wheelchair accessibility: 2-3parking spaces at entrance on side
Recommended dishes: French Fries, Dr Pepper, Fries, Crispy Chicken Sandwich, Big Mac, Sausage Mcmuffin, Mcdouble, Sausage Biscuit, Frappuccino, Apple, Double Quarter Pounder with Cheese, Big Breakfast Platter
I grew up with this location, I remember eating in a mine tunnel on a mine cart.They often forget about giving you the sauces with nuggets/happy meals, causes kid melt down for me upon discovery. So turning around is no easy task on Oracle Rd.
Atmosphere: 5
Food: 5
Service: 3
Recommended dishes: French Fries, Fries, Chicken Mcnuggets, Cheeseburger, Sausage Mcmuffin with Egg, Triple Cheeseburger, Sausage Mcmuffin, Egg Mcmuffin, Sausage Biscuit, Double Quarter Pounder with Cheese, Double Cheeseburger
They're always rude and never get your order right. A blond far girl with glasses on drive thru 03/08/24 at 6:30pm was the worst. Ignored me completely, didn't give me my full order AND the girl that charged me said their receipt machine wasn't working. I called immediately when I got home and saw the missing MEAL. Of course, there was no answer. Left a voice-mail.. doubt they'll fix anything. Go somewhere else. Trust me.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
I went to a different Burger joint nearby and decided to go over to McDonald's right after for drinks and fries to go along with my order from the other burger joint.When I arrived at the drive thru, I had to give the person at the speaker box my code several times for my rewards, then I realized the other coupon I wanted to use was my "deals" to use that coupon I had to place a mobile order and I did just that. The man taking orders at the speaker box directed me to head to the 2nd window, I did just that skipping over window 1.Upon going to the window, the girl whom appeared a Supervisor of some sort only gave me one fry. I waited for the 2nd fry and then she came to the window. I mentioned that I had another fry I was waiting on. She said that she already gave me the fry. I said no, not for that order and she insisted. I said yes I received one fry from my mobile order, not my other order (my reward redemption) she stated that she did not have that one on her screen and when I told her that I gave the code to the drive thru worker at the speaker box and had to say it several times and even remembered what the code was at that time and gave it to her 2477, She said that I gave the man at the speaker only one code and she refused to give me the 2nd fry until I found on my app where it showed I redeemedmy reward for it. It was -3,000 point just for a Medium fry. That's allot of points.My McDonald's app showed that I redeemed the points with the date and time, however it did not show what I redeemed the points for. I highly suggest adding on the app what the points are redeemed for so in cases like this, no other customer has to have the same experience I did.She wanted me to park and find on my app where it showed I redeemed my points as others were in line and evidently more important as she mentioned who they where, a Door Dash Delivery Driver. I stayed at the window certain I'd quickly find it and felt it was rude to make me hop back in line.Before I could show her my phone and point out the date and time as it did not show what I redeemed my points for, she ended up just giving me a medium fry. Most of the fries she gave me in the 2nd order were stale and hard.The way she treated me is no way to treat a customer and to top this all off, both the 1st and 2nd fry orders appeared to not be freshly made as they where not warm nor hot. (Maybe Luke warm), maybe.I am no one special and I'm the 1st to admit that.I have been a Manager of several businesses including owning my own.I would appreciate professionalism at its finest, even though McDonald's is not the finest joint, as it's not a five star Steak House type of restaurant, McDonald's is what it is and good customer service wins repeat customers as there are several McDonald's in Tucson and if one gives bad customer service, all the customer has to do is go to another McDonald's. One customer after the next doing this all adds up and it as you know can become a big financial loss for any Franchisee.Thank you for spending the time to read my review.
Service: 3
Made me wait 15 min for 6 piece nugget just for me to pull around again and ask and then hand me a cheeseburger no sauce and not what I ordered
Slow service, sloppy food.
Atmosphere: 1
Food: 1
Service: 1
Most of the time it is hot and fresh. The workers are a hit and miss as
Atmosphere: 4
Food: 3
Service: 3
Recommended dishes: Fries, Big Mac
Excellent service. Cheeseburger was hot and fresh . They had just brewed fresh sweet iced tea. It was delicious as well.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheeseburger