Update. Tried giving y’all a chance. Sat in the drive thru for five mins saying hello to order food. Your employees are a joke. Drove off. Went to BURGER KING instead. I can have it my way there.
They don’t know what customer service is. Management seems complacent, as to you already had a 2.3 star rating at the time of this review.
Atmosphere: 1
Food: 1
Service: 1
Carina Rush
This location is terrible. They are unprofessional. They laugh at you anytime you bring up a concern and they don't care about their customer service. They're rude inconsiderate and if they're unhappy with their jobs go find something else. Like literally I come here everyday to get my sweet treat and to be disappointed in expressing a concern. I've been a customer for 10 plus years and I won't be coming back to this location
Atmosphere: 1
Food: 1
Service: 1
Yuliette Nuñez
The manager that was there around 1:30-1:40am on July 20 was extremely rude, had a bad attitude and wouldn’t let me Finnish my order before she continued to cut me off while taking my order??
Atmosphere: 1
Food: 5
Service: 1
Brian J
Nothing to complain about
Atmosphere: 3
Food: 4
Service: 4
YARLIN ESCOBAR
They take too long in orders and give you all wrong.
Atmosphere: 1
Food: 3
Service: 1
galaxyeffect98 OF
The customer service is terrible here. They will take forever to make your order if you're eating in.
Atmosphere: 3
Food: 2
Service: 1
Vanessa Rodriguez
Everyone working in there seems just discombobulated and like they don’t know what they’re doing. Not only did I pay for the wrong order, but they gave me a blank receipt so I couldn’t even tell them what I paid for. SMH 🤦🏻♀️
Rachael MacKenzie
This McDonald's location didn't seem super busy, but it was. You had to pull around and wait for food in an unmarked area.
Atmosphere: 3
Food: 5
Service: 3
Shirley Jaramillo
Bad service took 30 min to get meal no napkins cust service bad paid drinks question you
It’s truly a shame at the potential this location has but ultimately the most disappointing Mcdonalds in all of Tucson and maybe even southern AZ. I’ve gone here numerous times and every time a slight inconvenience happens. I’m talking coming here over 20+ times in my life time being a Tucson native and being treated with the most trash service in town. I usually don’t expect much from McDonald’s. Kids out of high school working or whatever, but this one never gets it right. I’m sure all the Tucson locations are Owned by the same person and not one is close to this bad. This one warranted a 1 star review from someone who doesn’t even like negative reviews.
For todays experience, my order was placed through the mobile app and upon arrival I wait 20 minutes for “just the strips”. I placed the order at 6:17 and didn’t receive it until 6:40. I got there at 6:25ish. 20 minutes for fast food is restaurant level time. No sorry was given, the fries were half empty and all cold and I was shorted two drinks without me noticing until I got home. Absolute trash location and I won’t be going there again. All while 10+ staff was getting paid to lollygag. Have fun keeping that staff and paying them for their hard work
Atmosphere: 1
Food: 3
Service: 1
Azucena Zamudio
Went thru drive thru got my caramel frappucino and bacon egg biscuit, they gave me my order pretty quick didn't have to wait a long time.
Atmosphere: 5
Food: 5
Service: 5
amethyst
It’s not a 5 star, but the employees (especially the afternoon manager w/ the dreads) does a phenomenal job in customer service. Food quality has hardly ever been subpar during anytime me and my husband went. And when it was, we’d get a replacement asap. The employees aren’t stingy with the free water cups either which is a plus. Overall, they do a good job despite being incessantly stressed & overworked with a constant influx of customers and deserve some slack.
Atmosphere: 4
Food: 5
Service: 4
Shannon West
They park you and forget about you or hand your food to someone else
Update. Tried giving y’all a chance. Sat in the drive thru for five mins saying hello to order food. Your employees are a joke. Drove off. Went to BURGER KING instead. I can have it my way there.
They don’t know what customer service is. Management seems complacent, as to you already had a 2.3 star rating at the time of this review.
Atmosphere: 1
Food: 1
Service: 1
This location is terrible. They are unprofessional. They laugh at you anytime you bring up a concern and they don't care about their customer service. They're rude inconsiderate and if they're unhappy with their jobs go find something else. Like literally I come here everyday to get my sweet treat and to be disappointed in expressing a concern. I've been a customer for 10 plus years and I won't be coming back to this location
Atmosphere: 1
Food: 1
Service: 1
The manager that was there around 1:30-1:40am on July 20 was extremely rude, had a bad attitude and wouldn’t let me Finnish my order before she continued to cut me off while taking my order??
Atmosphere: 1
Food: 5
Service: 1
Nothing to complain about
Atmosphere: 3
Food: 4
Service: 4
They take too long in orders and give you all wrong.
Atmosphere: 1
Food: 3
Service: 1
The customer service is terrible here. They will take forever to make your order if you're eating in.
Atmosphere: 3
Food: 2
Service: 1
Everyone working in there seems just discombobulated and like they don’t know what they’re doing. Not only did I pay for the wrong order, but they gave me a blank receipt so I couldn’t even tell them what I paid for. SMH 🤦🏻♀️
This McDonald's location didn't seem super busy, but it was. You had to pull around and wait for food in an unmarked area.
Atmosphere: 3
Food: 5
Service: 3
Bad service took 30 min to get meal no napkins cust service bad paid drinks question you
Atmosphere: 1
Food: 1
Service: 1
Fast great service friendly workers.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Come here if you wanna waste your time
It’s truly a shame at the potential this location has but ultimately the most disappointing Mcdonalds in all of Tucson and maybe even southern AZ. I’ve gone here numerous times and every time a slight inconvenience happens. I’m talking coming here over 20+ times in my life time being a Tucson native and being treated with the most trash service in town. I usually don’t expect much from McDonald’s. Kids out of high school working or whatever, but this one never gets it right. I’m sure all the Tucson locations are Owned by the same person and not one is close to this bad. This one warranted a 1 star review from someone who doesn’t even like negative reviews.
For todays experience, my order was placed through the mobile app and upon arrival I wait 20 minutes for “just the strips”. I placed the order at 6:17 and didn’t receive it until 6:40. I got there at 6:25ish. 20 minutes for fast food is restaurant level time. No sorry was given, the fries were half empty and all cold and I was shorted two drinks without me noticing until I got home. Absolute trash location and I won’t be going there again. All while 10+ staff was getting paid to lollygag. Have fun keeping that staff and paying them for their hard work
Atmosphere: 1
Food: 3
Service: 1
Went thru drive thru got my caramel frappucino and bacon egg biscuit, they gave me my order pretty quick didn't have to wait a long time.
Atmosphere: 5
Food: 5
Service: 5
It’s not a 5 star, but the employees (especially the afternoon manager w/ the dreads) does a phenomenal job in customer service. Food quality has hardly ever been subpar during anytime me and my husband went. And when it was, we’d get a replacement asap. The employees aren’t stingy with the free water cups either which is a plus. Overall, they do a good job despite being incessantly stressed & overworked with a constant influx of customers and deserve some slack.
Atmosphere: 4
Food: 5
Service: 4
They park you and forget about you or hand your food to someone else
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